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Hot Off the Pulse Stage: See What’s New in Gainsight CS

Two digital screens are displayed side by side on a blue and purple gradient background with orange curved lines. The left screen shows the Gainsight CS online learning platform; the right screen highlights a chat interface with a voice message in What's New.

We took the stage at Pulse and unveiled powerful new features designed for the realities of today’s Customer Success teams.

Whether you’re scaling fast, running lean, or trying to do more with less, these updates are built to help you move faster, stay aligned, and deliver results (without the extra lift).

Join us to learn more about what’s new:

  • Atlas: Learn about Gainsight’s new agentic layer—featuring AI-powered agents that help customer-facing teams scale how they work, from onboarding to outcomes.
  • Spaces: A single, shared destination where CSMs and customers collaborate, and stay aligned on goals, tasks, and outcomes.
  • Copilot: Your AI-powered assistant for CS. Instantly surface insights, prep for meetings, and take action fast.
  • Gainsight Slack AI App: Bring customer data into Slack so every team—from Sales to Execs—can access key insights, stay aligned, and act fast.
  • Group Send: Let CSMs communicate at scale while maintaining a personal touch. Send timely, relevant messages to the right accounts—no delays, no bottlenecks.

 

 

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