TRUSTED BY LEADING BRANDS

Deliver Outcomes Without Adding Headcount

Scale customer success quickly enough to keep up with your growing customer base. Gainsight will help you maximize efficiency while still giving your customers the attention they deserve by making data more accessible, providing a centralized view of the customer, standardizing and orchestrating workflows, and much more.

67%

reduction in renewal processing time

50%

increase in CSM efficiency

COLLABORATE

Streamline your efforts.

  • Bring together disparate data sources like your CRM, support ticketing system, and product usage tools into a unified view of the customer
  • Collaborate cross-functionally across pre- and post-sale teams to ensure customers reach their desired outcomes
  • Review historical information in Timeline to improve communication around and the understanding of the customer

SCALE

Power time-saving and consistent customer journeys.

  • Automate communication with an engaging mix of tech and human touches
  • Act on data-driven Calls-to-Action triggered by customer behavior
  • End inefficient workflows with best practice Playbooks

DISCOVER

Deeply understand each customer.

  • Save valuable time for your team with the C360, providing all of a customer’s information and insights they need in a single place
  • Quickly identify trends in customer behavior and health to proactively mitigate risk situations
  • Accurately gauge customer health using robust, high-configurable health Scorecards

“When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us.”

Jeffrey Coleman

Director of Customer Success

Additional Resources

ARTICLE

GameChanger Playbook Series - The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift

In today’s complicated and competitive customer success landscape, delivering value is more important than ever. Clients want more than just adoption; they expect their investments to lead to tangible outcomes and value. Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. Another pressing problem plaguing customer success? How to manage and operationalize scale.

ARTICLE

Change the Game in 5 Minutes: Omada Health Embraces 3 Unshakeable Pillars of Customer Success.

In these conversations, we talk with customer success leaders who are role models for others who want to serve customers better. Arvind Stokes, VP of Customer Success and Support at Omada Health, certainly fits the bill. Today we find out why the “digital hospital” needed to change the way it managed clients, how Arvind led the customer success transformation, and what’s happened at Omada Health as a result.

ARTICLE

GameChanger Playbook Series—Customer Visionaries: How ADP’s GameChangers Get a Complete Picture

Gainsight will help you get ahead of the problem by combining aggregated data for problem identification, along with consistent experiences across playbooks, success plans, timelines and more.

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