TRUSTED BY LEADING BRANDS
reduction in renewal processing time
increase in CSM efficiency
Streamline your efforts.
- Bring together disparate data sources like your CRM, support ticketing system, and product usage tools into a unified view of the customer
- Collaborate cross-functionally across pre- and post-sale teams to ensure customers reach their desired outcomes
- Review historical information in Timeline to improve communication around and the understanding of the customer
Power time-saving and consistent customer journeys.
- Automate communication with an engaging mix of tech and human touches
- Act on data-driven Calls-to-Action triggered by customer behavior
- End inefficient workflows with best practice Playbooks
Deeply understand each customer.
- Save valuable time for your team with the C360, providing all of a customer’s information and insights they need in a single place
- Quickly identify trends in customer behavior and health to proactively mitigate risk situations
- Accurately gauge customer health using robust, high-configurable health Scorecards
“When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us.”
GameChanger Playbook Series - The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift
In today’s complicated and competitive customer success landscape, delivering value is more important than ever. Clients want more than just adoption; they expect their investments to lead to tangible outcomes and value. Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. Another pressing problem plaguing customer success? How to manage and operationalize scale.
In these conversations, we talk with customer success leaders who are role models for others who want to serve customers better. Arvind Stokes, VP of Customer Success and Support at Omada Health, certainly fits the bill. Today we find out why the “digital hospital” needed to change the way it managed clients, how Arvind led the customer success transformation, and what’s happened at Omada Health as a result.
Gainsight will help you get ahead of the problem by combining aggregated data for problem identification, along with consistent experiences across playbooks, success plans, timelines and more.