Live at Moscone Center! CS Ops will be a major theme, plus come a day early for admin training.
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Gainsight Admins organize two meetups a month: one focused on a topic, and one just to hang out.
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At this one-day event, speakers covered the most important topics in CS Ops.
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Hear about how to start up CS Ops from two people who have done it before.
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Brian LaFaille of Google described how their pooled CSMs engage proactively with Looker customers.
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Dan Ennis of Monday.com described the tools & tactics that drive their digital engagement program.
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Our recent survey revealed that companies are increasing the investment in CS Ops, so now is the time to get in on the ground floor. These are the resources you need to get involved in a CS Ops career, or grow a team within your company.
Hear about new high-quality resources by subscribing to the monthly CS Ops newsletter.
On a CS Ops team, you'll make Customer Success Managers (CSMs) more effective and efficient at creating positive customer outcomes.
Start
Learn how to staff a CS Ops team, what work they'll do, and how they'll benefit your company.
Build
The CS Ops community wants to help you succeed. Build your network, get mentorship, hear success stories, and ask your questions.
Connect
“I work in CS Ops because I believe that ‘where the rubber meets the road’ is so important that I want to be the one designing the tires.”
“CS Ops crafts how CSMs spend their days, removes their frustrations and roadblocks, gives them tools to do more, and finds opportunities to do better. What an honor to have that mission! I get to spend all day, every day improving the lives of my teammates. Then they, in turn, improve the lives of people who have invested their trust and budget in us, so I feel my impact spreading outward.
I started in CS Ops as a software administrator, and have grown into a trusted consultant for 'How should the CS team change, so we can achieve X, Y, and Z at the same time?' I've never felt more valuable, accomplished, or innovative, and I've relished managing my team to each grow along the same path.”
See More See LessSeth Wylie
Head of Customer Operations
Gainsight
Gainsight has partnered with EdTech master, SV Academy, on our mission to level the playing field for underrepresented communities in Customer Success and to support our Veterans returning to civilian life.
Click here to learn more about the program which trains underrepresented individuals and Veterans and then places them in entry-level CS Associate and CS Ops Associate apprenticeship roles at companies.
