CS   Ops

All the Best Resources
Interest in CS Ops has exploded, so you're in good company. We've compiled the strongest guidance to create a CS Ops team, level-up the team you have, or to switch into a CS Ops job.



Pulse Library

Access years of historical Pulse recordings, a gold mine for CS Ops strategists!

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Gainsight Admin Meetups

Gainsight Admins organize two meetups a month: one focused on a topic, and one just to hang out.

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CS Ops Unplugged

At this one-day event, speakers covered the most important topics in CS Ops.

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Building & Scaling An Effective CS Ops Function From The Ground Up

Hear about how to start up CS Ops from two people who have done it before.

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Proactive Pooled CSMs

Brian LaFaille of Google described how their pooled CSMs engage proactively with Looker customers.

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A Quick-Start Guide to Data-Driven Digital CS

Dan Ennis of Monday.com described the tools & tactics that drive their digital engagement program.

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Learn and Explore

Our recent survey revealed that companies are increasing the investment in CS Ops, so now is the time to get in on the ground floor. These are the resources you need to get involved in a CS Ops career, or grow a team within your company.

Hear about new high-quality resources by subscribing to the monthly CS Ops newsletter.

Join a CS Ops Team

On a CS Ops team, you'll make Customer Success Managers (CSMs) more effective and efficient at creating positive customer outcomes.


Create a CS Ops Team

Learn how to staff a CS Ops team, what work they'll do, and how they'll benefit your company.


Join the Community

The CS Ops community wants to help you succeed. Build your network, get mentorship, hear success stories, and ask your questions.


“I work in CS Ops because I believe that ‘where the rubber meets the road’ is so important that I want to be the one designing the tires.”

“CS Ops crafts how CSMs spend their days, removes their frustrations and roadblocks, gives them tools to do more, and finds opportunities to do better. What an honor to have that mission! I get to spend all day, every day improving the lives of my teammates. Then they, in turn, improve the lives of people who have invested their trust and budget in us, so I feel my impact spreading outward.

I started in CS Ops as a software administrator, and have grown into a trusted consultant for 'How should the CS team change, so we can achieve X, Y, and Z at the same time?' I've never felt more valuable, accomplished, or innovative, and I've relished managing my team to each grow along the same path.”

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Seth Wylie

Head of Customer Operations


Start a New Career in Customer Success.

Check out these opportunities with SV Academy.


Gainsight has partnered with EdTech master, SV Academy, on our mission to level the playing field for underrepresented communities in Customer Success and to support our Veterans returning to civilian life.

Click here to learn more about the program which trains underrepresented individuals and Veterans and then places them in entry-level CS Associate and CS Ops Associate apprenticeship roles at companies.