Customer Success Operations Central

Interest in Customer Success Operations has exploded, so you’re in good company. We’ve compiled everything you need to create a CS Ops team, level-up the team you have, or to switch into a CS Ops job.

I work in CS Ops because I believe that ‘where the rubber meets the road’ is so important that I want to be the one designing the tires.

A bearded man smiles against a solid yellow background, embodying the cheer of CS Ops Central. He wears a blue patterned shirt, confidently blending casual style with operational flair.
Seth Wylie
Head of Customer Operations, Gainsight (2021)


Start a New Career in Customer Success.

Check out these opportunities with SV Academy.

Gainsight has partnered with EdTech master, SV Academy, on our mission to level the playing field for underrepresented communities in Customer Success and to support our Veterans returning to civilian life.

Click here to learn more about the program which trains underrepresented individuals and Veterans and then places them in entry-level CS Associate and CS Ops Associate apprenticeship roles at companies.

CS You
in partnership with
SV Academy