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CS Ops Central

Learn About CS Ops and Join a CS Ops Team

Interest in Customer Success Operations has exploded, so you’re in good company. We’ve compiled everything you need to create a CS Ops team, level-up the team you have, or to switch into a CS Ops job.

A person in a white shirt, part of the CS Ops Team, sits at a desk with two laptops and a desktop monitor displaying graphs. Papers, a plant, and office supplies clutter the wooden desk, reflecting the dynamic operations environment.

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CS Ops Empowers the CS Team

CS Ops has a clear mission: Help the CS team operate efficiently and with excellence, so that CSMs help customers to achieve their goals.

Top responsibilities include systems & tools to support the customer experience, data and analytics to measure success and make decisions, and program management and process development to improve how the business operates.

Best-in-class CS Ops teams are thought partners to design strategic initiatives, and then they execute to make a vision into reality.

Companies invest in CS Ops as a strategy to drive retention, expansion, advocacy, and efficiency.

The Customer Success Operations Journey

Explore the journey to best-in-class CS Ops

This illustrated journey identifies and explains possible pitfalls and offers solutions in the path to a thriving career in CS Ops.

Explore the Journey
Illustrated promotional materials titled "CS Ops Journey" by Pulse feature a dynamic CS Ops Team engaging in discussions and using technology. The graphics emphasize a team-driven, programmatic approach, customer focus, and organizational strategies.

Build Skills

What are some common skills you need to work in a CS Ops role?

Project management and prioritization of time and tasks
Comfortable reviewing data and uncovering trends
Analytical mindset with an emphasis on process, workflows, and results
Technical aptitude of systems and tools (like Microsoft Excel)
Communication (verbal and written) and collaboration
Quick learner with the ability to help enable and manage change across the team
Adaptability and flexibility
Self-sufficiency and ability to perform under pressure
Problem solving skills

Hear experienced CS Ops pros talk about what it takes to succeed in CS Ops.

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Learn

Where can I learn more about CS Ops?

Get started with these top-notch descriptions of CS Ops.

Get Guidance

Connect with your community

Certifications & Learning

Go Hands On

Additional Resources

Go Deeper

Start a New Career in Customer Success.

Check out these opportunities with SV Academy.

Gainsight has partnered with EdTech master, SV Academy, on our mission to level the playing field for underrepresented communities in Customer Success and to support our Veterans returning to civilian life.

Click here to learn more about the program which trains underrepresented individuals and Veterans and then places them in entry-level CS Associate and CS Ops Associate apprenticeship roles at companies.

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CS You
in partnership with
SV Academy