We help businesses build deep and lasting relationships with their customers.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.
Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.
Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.
Want to be a better CSM? Look no further than our online course list.
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
We believe in treating people the way we would want to be treated.
We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.
We believe in bringing the inner child in us to work everyday.
We believe in a beginner’s mind.
We believe in a totally internally-driven strive for greatness.
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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.
October 30, 2018
[Redwood City, CA – October 30, 2018] – Gainsight™, the Customer Success company, announced today that its Chief Operating Officer, Allison Pickens, was recognized as one of the Top Women Leaders in SaaS of 2018 by The SaaS Report. The SaaS Report is a comprehensive source for business news, investment activity, and corporate actions related to the SaaS and software sectors. Nominated leaders were assessed across a number of key areas including integrity, intelligence, drive, company culture, and company growth, among other areas. The SaaS Report created the list to recognize and celebrate the accomplishments of women in SaaS, software and the broader technology field. The goal is to shine a light on these leaders to help inspire and encourage today’s younger generation of women to aim high in their ambitions. “I am honored to be recognized by The SaaS Report, especially on a list that includes luminary and entrepreneurial leaders such as Amy Chang, Sandi Lin, and Raja Hammoud,” said Allison Pickens, Chief Operating Officer at Gainsight. “When women are recognized for their achievements, it shows that leaders come in all forms and inspires people of all genders in their career aspirations. I believe SaaS companies today have […]
October 22, 2018
Customer Success and Product Teams are the ‘New Sales and Marketing’ in the Age of the Customer [San Francisco – October 22, 2018] – Gainsight™, the Customer Success company, announced today it has signed a definitive agreement to acquire Aptrinsic, a privately held company based in San Mateo, California and Tel Aviv, Israel. Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention and expansion in B2B companies. The acquisition strengthens Gainsight’s ability to help subscription businesses maximize growth in the age of the customer by unifying the efforts of the Customer Success and Product Management teams. “Over the past six years, Gainsight has been on a mission to establish Customer Success as the primary driver of sustainable growth for subscription businesses. However, given the connected nature of SaaS solutions and the opportunities that presents to better understand and engage with customers, the biggest strategic ask of our clients has been stronger alignment with the Product team” said Nick Mehta, Chief Executive Officer at Gainsight. “This acquisition will enable us to deliver a single platform for Customer Success and Product teams to collaboratively build and deploy products that not only enjoy healthy […]
October 9, 2018
Pulse Conferences Have Attracted Over 18 Thousand Attendees Signaling the Global Reach of Customer Success [San Francisco – October 9, 2018] Gainsight™, the Customer Success company, today announced a series of new destinations for its Customer Success industry conference, Pulse. Throughout the 2018 fall season, the company will host Pulse events in key U.S. Customer Success communities; Boston, Chicago, and Austin, and international communities; London, England, and Sydney, Australia. Started in 2013 by Gainsight, the Pulse brand of programs has since welcomed over 18,000 attendees to its conferences, and has become universally accepted as the industry conference of record for the global Customer Success community. Customer Success is becoming one of the world’s fastest-growing business practices. According to LinkedIn, Customer Success Manager jobs (CSM) have grown exponentially over the last five years; CSM is the fourth fastest growing job in the U.S., the sixth fastest growing job in India, and the number one emerging job in Australia. As a result of this growing trend, Gainsight has decided to expand Pulse, the well-known Customer Success industry conference, into new national and international markets where the profession is growing and businesses are adopting Customer Success practices. The conference aims to gather executives […]
September 24, 2018
Allison Pickens Named Chief Operating Officer Demonstrating C-Suite Pathway for Customer Success Leaders [San Francisco – September 24, 2018] — Gainsight™, the Customer Success company, today announced several updates to its management team, including functional expansions and new senior leadership positions. Allison Pickens, previous Chief Customer Officer, has been appointed Chief Operating Officer of Gainsight, retaining control of the company’s Customer Success function while adding Corporate Development and Business Operations to her scope. Karl Rumelhart, Gainsight’s Chief Product Officer will now also manage the company’s Research and Development (R&D) efforts, which represents over 250 engineers across global offices. Reporting to Rumelhart is a new addition to Gainsight, Maksim Ovsyannikov, who joins as Senior Vice President of Product and leads product management and design to help build and deliver the next generation of Gainsight solutions for the Customer Success industry. “The increasing frequency of Chief Customer Officers expanding their scope to COO roles is a sign of the strategic value that Customer Success executives demonstrate across the entire organization,” said Nick Mehta, Chief Executive Officer at Gainsight. “I am thrilled to have Allison continue to carry the torch for our industry and help operationalize customer obsession across the entire business. I’m […]
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If you're like us, the businesses you return to over and over do two things every time:
That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.
But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?
Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.
As a huge sports fan, Nick thinks of his job as being like that of a head coach. His role is to help bring the right people together on the team and put them in the best position to win for our customers, partners, employees and their families. He's a big believer in the Golden Rule and we try to apply it as much as we can to bring more compassion to our interactions with others. And he talks way too fast and overuses the word awesome like it's going out of style. Before coming to Gainsight, Nick was the CEO of awesome leading Software-as-a-Service E-Discovery provider LiveOffice through its acquisition by Symantec and prior to that was a Vice President at VERITAS Software and Symantec Corporation.
Three Things You Need to Know About Nick
Allison Pickens is a broadly recognized thought leader on Customer Success and on scaling teams during hypergrowth. She is Chief Customer Officer at the leading Customer Success software company. She is a frequent speaker and blogger, is an Advisor to several companies, and was named one of the top 50 people in sales and business development. She started her career in management consulting for Fortune 500 companies while at Boston Consulting Group and later worked in private equity investing at Bain Capital. At both companies she worked with organizations on driving change and scaling effectively. Allison decided that she couldn’t pass up the opportunity to work at Gainsight when Bain Capital Ventures led the Series B fundraising.
Three Things You Need to Know About Allison
As the Co-founder and VP Engineering, Sreedhar leads our Engineering team here at Gainsight and loves building products that deliver true "business value" to our customers. Sreedhar and our founder, Jim Eberlin, have been long time partners, wherein Sreedhar co-founded Host Analytics and was instrumental in building Host Analytics product suite, development team, and company into an industry leading SaaS Corporate Performance Management (CPM) solution. Jim and Sreedhar partnered again at Gainsight to build our product suite that focuses on customer retention, which is a key business need for all of the subscription based businesses.
Three Things You Need to Know About Sreedhar
Anthony, or "AK" as he's known around these parts, leads our Marketing team at Gainsight and has spent the last five years focused on the enterprise cloud application and security spaces. As an early employee at Box, Anthony fell in love with startup life and learned the value that culture can bring to a growing company. He joined Nick at LiveOffice, where he managed the company's OEM relationship with Symantec from contract signature to acquisition in January 2012. Among his many hats, Anthony is responsible for branding and identity, lead generation, content marketing, social media, press and analyst relations, events and thought leadership.
Three Things You Need to Know About Anthony
Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.
Three Things You Need to Know About Karl
Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.
Three Things You Need to Know About Dan
Karl leads our global IT team focused on empowering every Gainsight teammate with great technology. As the voice of IT inside Gainsight, he brings an IT mindset to everything we do. With over 30 years of experience in the field, Karl brings a breadth and depth of IT knowledge and deep connections to the CIO community. From consulting to startup adventures and through senior leadership roles at companies like Comdisco, Cadence Design Systems, and Harmonic, he has always been passionate about making his customers—both internal and external—wildly successful.
Three Things You Need To Know About Karl