We help businesses build deep and lasting relationships with their customers.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.
Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.
Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
We believe in treating people the way we would want to be treated.
We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.
We believe in bringing the inner child in us to work everyday.
We believe in a beginner’s mind.
We believe in a totally internally-driven strive for greatness.
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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.
April 8, 2021
New Capabilities Simplify How Businesses Can Unify and Leverage Customer Data, Make it Easy to Put Powerful Customer Analytics into the Hands of Every Stakeholder SAN FRANCISCO, CA — April 8, 2021 — Gainsight, the Customer Success Company, today announced the launch of Horizon Analytics, delivering robust new reporting and analytics capabilities to its industry-leading Customer Success software platform. Horizon Analytics aims to help users uncover faster insights, inform better business decisions with accurate and relevant reporting, and improve retention and growth by driving company-wide customer-centricity. As Customer Success continues to mature, everyone from CEOs to CSMs are leveraging more data points to optimize their operations, improve team performance, and measure their impact on Net Dollar Retention (NDR). Horizon Analytics helps businesses drive customer centricity, reduce churn and deliver better outcomes by delivering rich customer insights to teams and shareholders across the organization – from customer success and sales to marketing, product, engineering, key executives and board members. Customer Success used to be all about building the ship, hiring the crew, and sailing from shore. Now that they’ve set sail, the new focus is on optimizing the route and navigation toward the destination. Horizon Analytics provides that data to help […]
March 11, 2021
Partnership with Vista Equity Partners highlights a year in which Gainsight saw Customer Success and net dollar retention become mission-critical for businesses of all sizes, in all industries, around the world. SAN FRANCISCO, CA—MARCH 11, 2021 — Gainsight, the Customer Success Company, today announced highlights from a record-breaking fiscal year. The company’s momentum comes on the heels of a majority investment from Vista Equity Partners, a leading global investment firm for enterprise software, data and technology-enabled businesses. 2020 marked a year of significant growth for Gainsight as it surpassed $100 million in annual recurring revenue (ARR). The company achieved record-breaking bookings from around the globe as enterprises in SaaS, technology, manufacturing, healthcare, finance, and security, amongst others, expanded their focus on end-to-end customer-centricity and net dollar retention (NDR) as the core driver for business growth. “The transformative power of Customer Success vastly accelerated in what was a challenging year for many businesses,” said Gainsight CEO Nick Mehta. “In a digital-led world, where software sits at the core of what nearly every business already is, or is striving to become, growth, and in some cases survival, rests on their ability to deliver across the entire customer journey—from ensuring a great in-product […]
November 30, 2020
The Vista partnership will accelerate momentum of the Customer Success movement San Francisco, CA – November 30, 2020 – Gainsight, the Customer Success company, today announced it has signed an agreement to receive a majority investment from Vista Equity Partners (“Vista”), a leading global investment firm focused on enterprise software, data and technology-enabled businesses. Gainsight and Vista will partner to further accelerate the Customer Success movement and growth in the Customer Success profession. Recognized as the market and thought leader for Customer Success software, Gainsight empowers hundreds of customer-focused businesses to deliver positive outcomes and exceptional experiences to their customers every day by enabling enterprises to successfully on-board, retain and expand their customer base. “We learned about Vista because many of their portfolio companies are Gainsight customers and we saw how they partner with leading enterprise software businesses to accelerate success,” said Nick Mehta, CEO of Gainsight. “Reaching unicorn status and working with Vista is validation of how far the Customer Success community has come over the last seven years and how important our work is to the growth and financial strength of some of the world’s leading businesses. I couldn’t be more excited to partner with […]
October 19, 2020
[San Francisco, CA – October 19, 2020] – Gainsight, the Customer Success company, today announced the appointment of Jeff Depa as the company’s new Chief Revenue Officer. Depa is a seasoned enterprise sales leader with proven experience driving success for high-growth SaaS companies, such as Lucidworks, DataStax, Oracle, and Sun Microsystems, and will now lead Gainsight’s Sales organization. “I’m thrilled to welcome Jeff as Gainsight’s new CRO. His experience leading and developing high-performing sales teams at top SaaS companies will be invaluable,” said Nick Mehta, CEO of Gainsight. “Gainsight has grown rapidly in the past couple of years, and under Jeff’s leadership, I’m confident we will be able to continue that acceleration. We have an incredible team that is paving the way for an exciting future for Gainsight, our customers, and our community.” Jeff has more than two decades of leadership experience across sales, marketing consulting, and systems engineering. He is known for building, scaling, and leading customer focused, high performance enterprise teams and driving profitable hyper-growth across cloud and SaaS, enterprise software, converged infrastructure, and professional services businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks. “Gainsight is at the forefront of Customer Success and Product Experience and […]
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If you're like us, the businesses you return to over and over do two things every time:
That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.
But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?
Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.
Can you combine a passion for family, football, philosophy, physics, fashion and feminism with an obsession with SaaS customer success? Probably not, but Nick Mehta has made it his life’s mission to try.
Nick is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He works with a team of nearly 700 (affectionately nicknamed) “Gainsters.” Together, they've created the customer success category that's currently taking over the SaaS business model worldwide. Under Nick's leadership, Gainsight has built an award-winning company culture that is frequently recognized in numerous lists as a “Great Place to Work,” including Inc., Fortune, Glassdoor, Silicon Valley Business Journal, and more.
At the beginning of his career, Nick and some college classmates started online golf retailer Chipshot.com during the “dotcom” era. After that, Nick joined VERITAS Software as a Product Manager and over time became a VP and GM of a division of the company, which then became part of Symantec. Nick’s first CEO role was running the Summit-backed SaaS company, LiveOffice, which grew substantially and eventually sold to Symantec.
Nick has been named one of the Top SaaS CEOs by the Software report three years in a row, one of the Top CEOs of 2018 by Comparably, was a finalist for EY’s Entrepreneur of the Year, and holds one of highest Glassdoor approval ratings for CEOs. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant).
Nick is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field. He’s also an avid reader and is always excited to geek out about the measurement problem in quantum mechanics, the hard problem of consciousness and whether time really exists.
Jeff Depa is Chief Revenue Officer at Gainsight where he leads the company's day to day field operations driving outcomes for Gainsight customers. Jeff has more than two decades of leadership experience across sales, marketing, consulting, and systems engineering at companies including Sun Microsystems, Oracle and Datastax, where he he built, scaled and lead customer-focused, high performance enterprise teams that drove profitable hyper-growth across SaaS and software businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks. Jeff earned a B.S. in Biomedical Engineering from Case Western Reserve University and also holds a Masters in Management. Outside of his passion for driving outcomes in his clients' businesses, Jeff is an avid pilot, do-it-yourselfer and enjoys spending time with his family and on his tractor in Austin, TX.
Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.
Three Things You Need to Know About Karl
As a member of the executive leadership team at Gainsight, backed by Vista Private Equity, Robin serves as Senior Vice President, Chief of Staff and Community. In her role, Robin leads Global Corporate Communications, Public Relations, Customer Success Careers, and Philanthropy. She founded Gainsight’s social responsibility effort, building the Customer Success industry’s first-ever apprenticeship program for underrepresented communities and has raised over $2M for global giving to date. Robin’s impact on the Customer Success community and executives’ careers continues to guide the ~800 person company in propelling the category and trailblazing the human-first leadership movement.
Robin’s early career began at Bridgewater Associates, the largest and best-performing hedge fund in the world. She relocated from New York City to Silicon Valley in 2015 to join Box (NYSE: BOX) where, on the CEO’s team, she directed global internal communications across 4 continents, 9 countries, and 2,000+ employees. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.
Three Fun Things You Need to Know About Robin
Snickerdoodle is Gainsight’s Chief Snuggles Officer. Both hypoallergenic and hyperaware of employees needs, Snickerdoodle is an enormous driver of culture within the organization. While his age may make him young enough to be an intern, he has dog years of experience in cross-functional barking, advanced persuasion tactics (a.k.a. begging), and the 80-minute naptime.
His favorite book is Rich Dog, Poor Dog and his go-to karaoke song is, well, everyone’s—he just loves to
bark sing along.
Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.
Three Things You Need to Know About Dan