We help businesses build deep and lasting relationships with their customers.

Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.

Gainsight drives Customer Success for organizations of all sizes with these solutions:

  • Solution Icon

    Gainsight Customer Success Platform

    A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.

  • Solution Icon

    Gainsight Elements Best Practices

    Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.

  • Solution Icon

    Gainsight Partner Ecosystem

    Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.

  • Solution Icon

    Pulse Community

    Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.

Our Expertise

As the leading Customer Success platform provider, Gainsight empowers hundreds of customer-focused businesses to deliver outcomes and exceptional experiences everyday. We (literally) wrote the book on Customer Success, but we refuse to let it stop there. We never stop looking for the “next best thing” and work with industry thought leaders to bring the latest best practices to our customers and community.

  • Customer Success Book
    Advance Your Professional Career With Pulse+

    Exclusive content and courses added monthly

  • Customer Success Book
    Read the #1 Bestselling Book on Customer Success

    Over 50,000 Copies Sold Globally

Recognition

  • Inc 5000
  • Fast 100
  • Fast 500
  • Codie
  • Cloud 100
  • Fortune 100
  • TrustRadius
  • G2Crowd
  • AppExchange

Our Purpose

To be living proof you can win in business while being human first.

Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.

In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.

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Our Values

Our Values
  • Golden Rule

    We believe in treating people the way we would want to be treated.

  • Success for All

    We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.

  • Childlike Joy

    We believe in bringing the inner child in us to work everyday.

  • Shoshin

    We believe in a beginner’s mind.

  • Stay Thirsty

    We believe in a totally internally-driven strive for greatness.

Our Culture

Download or Stream our #1 Hip-Hop Single Customer Success (Who’s Fired Up?)

Who's Fired Up? Album Cover

We’re changing the way businesses understand and serve their customers. Want to help?

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4.3
84%

Recommend to a friend

91%

Approve of CEO

See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.

To Change The World of Business, You've Got To Have Great Captains

We are the Customer Success innovators and these are the folks leading the charge.

  • Image for Karl Mosgofian
    Karl Mosgofian

    CIO

  • Image for Mickey	Alon
    Mickey Alon

    CTO of PX

  • Image for Alka Tandan
    Alka Tandan

    Chief Financial Officer

  • Image for Dave Swarthout
    Dave Swarthout

    Head of Legal

  • Image for Caitlin Quinlan
    Caitlin Quinlan

    SVP, Revenue Operations

  • Image for Maksim Ovsyannikov
    Maksim Ovsyannikov

    EVP, Products

  • Image for Peter Wride
    Peter Wride

    Vice President, Professional Services

  • Image for Anil Kumar Chalasani
    Anil Kumar Chalasani

    EVP, Managing Director - India

  • Image for Tyler McNally
    Tyler McNally

    SVP, Customer Experience and Operations

  • Image for Brent Krempges
    Brent Krempges

    VP, Solutions Consulting

  • Image for Dan Steinman
    Dan Steinman

    Chief Evangelist

  • Image for Denise Stokowski
    Denise Stokowski

    VP, Platform Products

  • Image for Emily McDaniel
    Emily McDaniel

    VP, Global Support

  • Image for Kelly DeHart
    Kelly DeHart

    SVP, Corporate Sales & Account Management

  • Image for Megha Mathur
    Megha Mathur

    Director, Business Operations

  • Image for Ramanujan GA
    Ramanujan GA

    Director, Engineering

  • Image for Rob Pawlick
    Rob Pawlick

    SVP, Corporate Controller

  • Image for Shrikant Kashid
    Shrikant Kashid

    VP, Engineering

  • Image for Siddhartha Gutha
    Siddhartha Gutha

    VP, Product & Engineering

  • Image for Somasekhar Bobba
    Somasekhar Bobba

    VP, Engineering, Data Science & DevOps

  • Image for Sridhar Gollapalli
    Sridhar Gollapalli

    VP, Customer Success

Press Releases

Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

November 15, 2022

Altares Dun & Bradstreet, Insider, Intelliflo, ReviewPro, and Typeform Win Gainsight Pulse Europe GameChanger Awards

The event drew over 1000 attendees as B2B companies prioritise technology that builds durable growth London (November 15, 2022) Gainsight, the platform for Durable Growth™, announced the successful completion of Pulse Europe 2022, the company’s annual conference that brings together some of Europe’s most highly recognisable B2B companies and leaders in customer success, product experience, and community. Gainsight’s first conference in Europe since before the pandemic, Pulse Europe included six tracks, 50+ breakout sessions, and dozens of speakers from companies such as Cloudflare, HashiCorp, HubSpot, LivePerson, Personio, PTC, Seismic, Siemens Industry Software GmbH, SoftwareAG, Splunk, and Workday. Held against the backdrop of global economic uncertainty, it was an opportunity for the B2B community to highlight how customer-, product- and community-focused solutions can drive Net Revenue Retention, product adoption, company efficiency, and durable growth. Pulse Europe also celebrated its 2022 Gamechanger Europe award winners. The Gamechanger awards recognise customers who never stop challenging the status quo in customer success and community. The winners were decided by a panel of judges based on their results and stories. The 2022 Gamechanger Europe awards include: Architect Award: Typeform earned the Architect award, which is given to the company that thinks outside the box when […]

November 3, 2022

Demand for Gainsight Essentials Skyrockets as More Startups and Growth-Stage Companies Focus on Durable Growth

Since their launch in March, over 100 companies have purchased Essentials and Essentials Plus, CS solutions that deliver value in as little as two weeks San Francisco, California (November 3, 2022) Gainsight, the platform for Durable Growth™, today announced several significant milestones as momentum for Gainsight Essentials continues to accelerate. Over 100 companies have purchased Essentials since it was launched in late March as an easier-to-buy, easier-to-implement, easier-to-use version of Gainsight’s industry-leading Customer Success platform. And at least 30 of these companies switched over from other solutions to Gainsight Essentials. Over the last few months, well-known brands such as Calendly, Chewy, Dialpad, Glean, Olive Technologies, Salsify, and Turvo have chosen Essentials to launch their customer success programs and build durable growth. Gainsight Essentials and Essentials Plus were purpose-built to help companies of any stage and size start and scale with Gainsight’s Customer Success platform in as little as two weeks. The average time to value for Essentials and Essentials Plus customers is four and eight weeks, respectively. Essentials and Essentials Plus customers can also participate in the Essentials Accelerator program which connects them to people, technology, and best practices via a series of bootcamps, office hours, and 1:1 mentorship alongside […]

October 10, 2022

Great Place to Work® Names Gainsight One of the Fortune Best Workplaces for Women™ in 2022

San Francisco, California (October 10, 2022) Great Place to Work® and Fortune magazine have honored Gainsight as one of the 2022 Best Workplaces for Women. Earning a spot means that Gainsight is one of the best companies to work for in the USA.  To determine the Best Workplaces for Women, Great Place to Work analyzed the survey responses of over 640,000 women who work for Great Place to Work-Certified™ companies that employ at least 50 women. Companies must also have at least 20% of non-executive managers who are women, and at least one executive who’s a woman. In the Great Place to Work survey, 98% of Gainsight employees said Gainsight is a great place to work. This number is 41% higher than the average U.S. company. “We are so grateful for our dedicated teammates who have made us a part of this list,” said Carol Mahoney, Chief People Officer for Gainsight. “Our people make working at Gainsight a truly special experience every day. We celebrate and thank them for all they do to earn this incredible honor.” The Fortune Best Workplaces for Women list is highly competitive. It’s the only company culture award in America that selects winners based on […]

October 6, 2022

Gainsight’s New Innovations Enable B2B SaaS Companies to Drive Durable Growth

At Evolve, the company’s quarterly product launch event, it announced enhancements to its Customer Success, Product Experience, and Community solutions San Francisco, California (October 6, 2022) Gainsight the platform for Durable Growth™ kicked off Evolve, its quarterly product launch event, today with major updates to its key product lines. Together, the updates help B2B SaaS companies of all sizes and verticals drive durable growth through customer success, product experience, and community-led business strategies. B2B SaaS companies are under more pressure than ever to articulate, implement and prove strategies that allow them to grow durably over the long term—not just over the next quarter or financial year, but consistently and efficiently, year after year. The most progressive among them are taking an integrated, three-pronged approach to solving this problem: 1) increasing NRR through customer renewals and expansions, 2) reducing CAC and driving adoption by implementing product-led growth strategies, and 3) growing market share and new logo wins by prioritizing community/customer advocacy. “Customer success, product experience, and community are the building blocks of durable growth,” said Karl Rumelhart, CPO and EVP at Gainsight. “With these strategies as the foundation of their businesses, B2B SaaS companies can sustain growth regardless of the market […]

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Locations

world-map
  • San Francisco, CaliforniaYou’ll leave your heart in the office

    350 Bay Street, Suite 100
    San Francisco, CA 94133

    SF Opportunities
  • Phoenix, ArizonaThe hottest office of them all

    111 West Monroe St, Suite 601
    Phoenix, AZ 85003

    PHX Opportunities
  • St. Louis, MissouriThe gateway to your dreams

    14500 South Outer Forty, Suite 300
    Town and Country, MO 63017

    STL Opportunities
  • Hyderabad, IndiaMake your career dreams reality

    DivyaSree Trinity, Plot No 5 & 6, Survey Number 64,
    6th Floor, Wing A & B, Block - 4,
    Hi-Tech City Layout, Madhapur,
    Hyderabad - 500081, Telangana, India

    HYD Opportunities
  • Bengaluru, IndiaYour best job starts here

    Kay Kay Towers
    17th Cross Road
    Sector 7, HSR Layout
    Bengaluru, Karnataka, India

    BLR Opportunities
  • London, United KingdomTake a chance near Chancery Lane

    38 Chancery Lane
    WeWork The Cursitor
    London WC2A 1EN, United Kingdom

    LDN Opportunities
  • Tel Aviv, IsraelPowered by 300 days of sunshine

    Aluf Magan Kalman 3
    Tel Aviv, Israel

    TLV Opportunities
  • Remote

    Whether it’s your home office or favorite local coffee shop, our flexible work policy means you’re welcome to work from wherever you feel productive.

    Remote Opportunities

If you're like us, the businesses you return to over and over do two things every time:

That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.

But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?

Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.

Nick Mehta (he/him)

Is the CEO of Gainsight, the platform that helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. He works with a team of over 1400 human beings who together have helped create the Customer Success category that's currently taking over the SaaS business model worldwide. Gainsight is a five-time Forbes Cloud 100 recipient and Nick has been named the #2 CEO by the Software Report, has a 99% approval rating on Glassdoor, and was named Entrepreneur Of The Year for Northern California Award. On top of all that, he was recently rated as the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant). He is a member of the Board of Directors at F5 (NASDAQ:FFIV) and has co-authored two books on Customer Success, Customer Success and The Customer Success Economy. He is passionate about family, football, philosophy, physics, fashion, parody music videos, and SaaS Customer Success. People told him it’s impossible to combine all of those interests, but Nick has made it his life’s mission to try.

Jeff Depa

Jeff Depa is Chief Revenue Officer at Gainsight where he leads the company's day to day field operations driving outcomes for Gainsight customers. Jeff has more than two decades of leadership experience across sales, marketing, consulting, and systems engineering at companies including Sun Microsystems, Oracle and Datastax, where he he built, scaled and lead customer-focused, high performance enterprise teams that drove profitable hyper-growth across SaaS and software businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks. Jeff earned a B.S. in Biomedical Engineering from Case Western Reserve University and also holds a Masters in Management. Outside of his passion for driving outcomes in his clients' businesses, Jeff is an avid pilot, do-it-yourselfer and enjoys spending time with his family and on his tractor in Austin, TX.

Karl Rumelhart

Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.

Three Things You Need to Know About Karl

Robin Merritt

As a member of the executive leadership team at Gainsight, backed by Vista Private Equity, Robin serves as Senior Vice President, Chief of Staff and Community. In her role, Robin leads Global Corporate Communications, Public Relations, Customer Success Careers, and Philanthropy. She founded Gainsight’s social responsibility effort, building the Customer Success industry’s first-ever apprenticeship program for underrepresented communities and has raised over $2M for global giving to date. Robin’s impact on the Customer Success community and executives’ careers continues to guide the ~800 person company in propelling the category and trailblazing the human-first leadership movement.

Robin’s early career began at Bridgewater Associates, the largest and best-performing hedge fund in the world. She relocated from New York City to Silicon Valley in 2015 to join Box (NYSE: BOX) where, on the CEO’s team, she directed global internal communications across 4 continents, 9 countries, and 2,000+ employees. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.

Three Fun Things You Need to Know About Robin

Dan Steinman

Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.

Three Things You Need to Know About Dan