We help businesses build deep and lasting relationships with their customers.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.
Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.
Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
We believe in treating people the way we would want to be treated.
We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.
We believe in bringing the inner child in us to work everyday.
We believe in a beginner’s mind.
We believe in a totally internally-driven strive for greatness.
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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.
November 30, 2021
Company Experienced Strong Growth Across All Product Lines SAN FRANCISCO, Calif. — November 30, 2021 — Gainsight, the Customer Success company, today announced highlights from a record-breaking third quarter that ended in October 2021. The company’s third quarter financial results continued to build on its momentum from a record-breaking second quarter, resulting in 146% attainment against the third quarter bookings plan. Gainsight also won a couple awards, including the Proddy Award for its Gainsight PX product, a prestigious recognition honoring the world’s best digital products, in the category of User Adoption. “Delivering great product experiences and removing barriers to adoption is a foundational element of Customer Success,” said Gainsight CEO Nick Mehta. “It’s been very rewarding to see the Customer Success and Product community align their processes and technology even more closely to deliver great experiences and valuable outcomes to their customers, and in turn, contribute to scalable growth for their businesses.” Gainsight’s third quarter highlights for fiscal year 2022 included: Strong Growth Across All Product Lines Combined bookings growth from its Customer Success (CS) and Product Experience (PX) product lines exceeded expectations, with third quarter bookings ending at 146% of the plan. Notable customer wins, cross-sells and expansions spanned […]
November 18, 2021
Recognition Honors Gainsight PX, a Solution That Helps Product Leaders Deliver Better Outcomes With Their Software SAN FRANCISCO, Calif. — November 18, 2021 — Gainsight, a leading customer success and product experience software solutions provider, today announced that its flagship product analytics and product engagement platform, Gainsight PX, won the Proddy Award in the category of User Adoption. The prestigious accolade solidifies Gainsight’s leadership as one the most complete product experience solutions among a competitive field of solutions that included staple providers such as Pendo, WalkMe and Appcues. Most product organizations are doubling down on their investments in technology that enables them to analyze product usage and user behavior. Savvier product organizations are coupling those product and user insights with in-app product engagement to simplify product onboarding and ongoing adoption of new capabilities, which, in turn, positively impacts customer acquisition and expansion. Gainsight PX delivers this next level of product experience capabilities. “This is a landmark stamp of category leadership from product teams across the globe that voted for Gainsight PX,” said Gainsight PX Founder and CTO Mickey Alon. “Product adoption is tied to customer value realization. Delivering immersive, data-driven product experiences is paramount to eliminating adoption barriers for technology […]
November 9, 2021
SAN FRANCISCO, CA—November 09, 2021 — Gainsight, the Customer Success company, today announced the launch of Horizon AI at its Pulse for Product Conference. With this announcement, Gainsight becomes the only Customer Success platform that can apply the power of Artificial Intelligence (AI) to 8+ years of usage, engagement, activity, satisfaction and retention data from 1000+ companies, giving businesses the ability to take smarter Customer Success actions and to correlate the impact of Customer Success efforts to Net Revenue Retention (NRR). “Investing in efforts that optimize each step of the customer journey is critical to delivering valuable customer outcomes and increasing NRR,” said Maksim Ovsyannikov, Executive Vice President of Products and Design at Gainsight. “But businesses struggle to do this at scale given the tremendous breadth of customer, product, sentiment, engagement, and retention data available to them. Horizon AI is a first of its kind artificial intelligence platform which helps businesses harness this breadth of data to optimize customer journey management and is available with all features that Gainsight customers use today.” Gainsight CX – Powered By Horizon AI CX Center is a module in Gainsight that combines data from a number of sources, such as surveys, customer emails and […]
October 12, 2021
SAN FRANCISCO, CA—October 12, 2021 — Gainsight, the Customer Success company, today announced highlights from a record-breaking second quarter that ended in July 2021. The company’s second quarter financial results continued to build on its momentum from a record-breaking first quarter, resulting in 50% year-over-year bookings growth. Gainsight also revealed that it surpassed 900 employees as a result of accelerated hiring initiatives to support the strong growth trajectory of the company. “2021 is shaping up to be a year of incredible growth for the Customer Success and Product community,” said Gainsight CEO Nick Mehta. “Executive teams and boards across multiple industries are prioritizing investments to drive customer-led growth and product-led growth at an accelerated pace. I’m incredibly proud of how the Gainsight team is rising to meet the demands of the Customer Success and Product community not just in the form of software and tools, but with our human-first approach to training, mentorship, and career development for the community at large. Our results once again prove what we have always believed—that it is possible to win in business while being human first.” Gainsight’s second quarter highlights for fiscal year 2022 included: Strong Growth Across All Product Lines Combined bookings growth […]
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If you're like us, the businesses you return to over and over do two things every time:
That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.
But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?
Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.
Can you combine a passion for family, football, philosophy, physics, fashion and feminism with an obsession with SaaS customer success? Probably not, but Nick Mehta has made it his life’s mission to try.
Nick is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He works with a team of nearly 700 (affectionately nicknamed) “Gainsters.” Together, they've created the customer success category that's currently taking over the SaaS business model worldwide. Under Nick's leadership, Gainsight has built an award-winning company culture that is frequently recognized in numerous lists as a “Great Place to Work,” including Inc., Fortune, Glassdoor, Silicon Valley Business Journal, and more.
At the beginning of his career, Nick and some college classmates started online golf retailer Chipshot.com during the “dotcom” era. After that, Nick joined VERITAS Software as a Product Manager and over time became a VP and GM of a division of the company, which then became part of Symantec. Nick’s first CEO role was running the Summit-backed SaaS company, LiveOffice, which grew substantially and eventually sold to Symantec.
Nick has been named one of the Top SaaS CEOs by the Software report three years in a row, one of the Top CEOs of 2018 by Comparably, was a finalist for EY’s Entrepreneur of the Year, and holds one of highest Glassdoor approval ratings for CEOs. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant).
Nick is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field. He’s also an avid reader and is always excited to geek out about the measurement problem in quantum mechanics, the hard problem of consciousness and whether time really exists.
Jeff Depa is Chief Revenue Officer at Gainsight where he leads the company's day to day field operations driving outcomes for Gainsight customers. Jeff has more than two decades of leadership experience across sales, marketing, consulting, and systems engineering at companies including Sun Microsystems, Oracle and Datastax, where he he built, scaled and lead customer-focused, high performance enterprise teams that drove profitable hyper-growth across SaaS and software businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks. Jeff earned a B.S. in Biomedical Engineering from Case Western Reserve University and also holds a Masters in Management. Outside of his passion for driving outcomes in his clients' businesses, Jeff is an avid pilot, do-it-yourselfer and enjoys spending time with his family and on his tractor in Austin, TX.
Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.
Three Things You Need to Know About Karl
As a member of the executive leadership team at Gainsight, backed by Vista Private Equity, Robin serves as Senior Vice President, Chief of Staff and Community. In her role, Robin leads Global Corporate Communications, Public Relations, Customer Success Careers, and Philanthropy. She founded Gainsight’s social responsibility effort, building the Customer Success industry’s first-ever apprenticeship program for underrepresented communities and has raised over $2M for global giving to date. Robin’s impact on the Customer Success community and executives’ careers continues to guide the ~800 person company in propelling the category and trailblazing the human-first leadership movement.
Robin’s early career began at Bridgewater Associates, the largest and best-performing hedge fund in the world. She relocated from New York City to Silicon Valley in 2015 to join Box (NYSE: BOX) where, on the CEO’s team, she directed global internal communications across 4 continents, 9 countries, and 2,000+ employees. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.
Three Fun Things You Need to Know About Robin
Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.
Three Things You Need to Know About Dan