We help businesses build deep and lasting relationships with their customers.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.
Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.
Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
We believe in treating people the way we would want to be treated.
We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.
We believe in bringing the inner child in us to work everyday.
We believe in a beginner’s mind.
We believe in a totally internally-driven strive for greatness.
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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.
May 14, 2020
[San Francisco, CA – May 14, 2020] – Gainsight, the Customer Success company, today announced the first complete customer success ecosystem—Gainsight Sightline, the only community-enhanced customer success technology exchange in the market. The new ecosystem supercharges the path to value across customer success technologies via Sightline Vault, a one-stop-shop for Gainsight best practices, templates, playbooks, and more, fueled by contributions from Gainsight’s customer community, and Sightline Integrations, a robust and growing collection of high-impact integrations and technology configurations, created in collaboration with over 50 partners. Delivering value to customers is more important than ever in the current economic environment. Today, the risk of customer churn is heightened, and organizations are forced to deliver results with fewer resources. Gainsight Sightline is well-timed to give customer success teams a win by decreasing the time to value from their technologies. Customers using Sightline partners will be able to make data, tasks, or workflows across the customer success tech stack easier to connect—simplifying the team’s day-to-day and facilitating more relevant engagement, faster. Sightline Vault taps into Gainsight’s customer community—the world’s largest group of customer success professionals. Customers will benefit from an open-source library of solutions that invites innovative peers, including 34% of Cloud 100 […]
May 13, 2020
At Pulse Everywhere, Gainsight Announced A Transformational User Experience, and the only community-enhanced; customer success technology exchange. [San Francisco, CA – May 13, 2020] — Gainsight, the Customer Success company, announced today at their virtual Pulse conference, a complete transformation of the product experience across all current and future products —The Gainsight Horizon Experience. The simple, intuitive, and beautiful design system provides an efficiency boost and faster time-to-value making the powerful Gainsight platform even more critical for preventing churn and protecting your business right now. The Experience You Want With The Power You Need The Gainsight Horizon Experience is the company’s innovative design system built on the Gainsight NXT platform, allowing customers to integrate with the CRM of their choice for faster value, a stunning UI, and maximum flexibility. The Gainsight Horizon Experience delivers on three pillars to deliver a first of its kind experience to customer success and product professionals. SIMPLE – Work more efficiently than ever. The Horizon Experience simplifies your day-to-day tasks, making the most important signals even clearer, conforming to common use cases, and giving step-by-step guidance through the most sophisticated workflows. INTUITIVE – Realize value quickly. Gainsight’s Horizon Experience leverages common patterns from consumer technologies […]
April 28, 2020
[San Francisco, CA – April 28, 2020] — Today, Gainsight’s CEO, Nick Mehta, and former COO, Allison Pickens, announced the launch of their new book, The Customer Success Economy: Why Every Aspect Of Your Business Model Needs A Paradigm Shift (Wiley). This book is for leaders who want to gain a competitive advantage in the most relevant and important arena today—customer retention. The Customer Success Economy offers examples and practical advice on how companies can transform functions, leadership roles, responsibilities, and strategies so that the whole company can work together in total service to the customer. The book is available for pre-order or via Kindle today. In 2016, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue educated businesses on the necessity of customer success as a strategy and an organizational function. Four years later, customer success has evolved into a philosophy and practice that is infused into every part of a company. In the new book, Mehta and Pickens cover how customer success is practiced throughout an entire organization across various industries. In today’s economy, deploying traditional competitive strategies, from pricing to technical innovation, is not enough for a business to succeed. If companies want to […]
February 26, 2020
The Company’s Product Experience Platform, Gainsight PX, Achieved 361% YoY Growth [San Francisco – February 26, 2020] — Gainsight™, the Customer Success company, today announced it delivered another year of record growth fueled by its breakthrough technology that further cements its leadership in the Customer Success category. “We see more companies double down on customer-driven growth channels, such as product adoption, renewals, and expansion, as these are critical for recurring revenue growth,” said Gainsight CEO, Nick Mehta. “Our growth is attributed to the unstoppable force of subscription-based business models and the required focus on customers. I’m excited for the next phase of our game-changing community and Gainsight’s growth as businesses adopt Customer Success as a company-wide priority” Gainsight Continued to Attract Marquee New Logos and Increased Investment from the Enterprise Market In 2019, Gainsight attracted hundreds of new customers including: Public companies: Guidewire, CommVault, one of the world’s largest business networking sites, one of the world’s most adopted marketing clouds Forbes Cloud 100 companies: Collibra, nCino, Dataiku, and Guild Education Security companies: Infoblox and Rapid 7 Healthcare Companies: PointClickCare Private equity-backed firms: Ellucian, Unit4, JDA, and Rocket Software Gainsight also serves nearly 40% of public companies on the Bessemer Venture […]
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If you're like us, the businesses you return to over and over do two things every time:
That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.
But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?
Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.
Can you combine a passion for family, football, philosophy, physics, fashion and feminism with an obsession with SaaS customer success? Probably not, but Nick Mehta has made it his life’s mission to try.
Nick is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He works with a team of nearly 700 (affectionately nicknamed) “Gainsters.” Together, they've created the customer success category that's currently taking over the SaaS business model worldwide. Under Nick's leadership, Gainsight has built an award-winning company culture that is frequently recognized in numerous lists as a “Great Place to Work,” including Inc., Fortune, Glassdoor, Silicon Valley Business Journal, and more.
At the beginning of his career, Nick and some college classmates started online golf retailer Chipshot.com during the “dotcom” era. After that, Nick joined VERITAS Software as a Product Manager and over time became a VP and GM of a division of the company, which then became part of Symantec. Nick’s first CEO role was running the Summit-backed SaaS company, LiveOffice, which grew substantially and eventually sold to Symantec.
Nick has been named one of the Top SaaS CEOs by the Software report three years in a row, one of the Top CEOs of 2018 by Comparably, was a finalist for EY’s Entrepreneur of the Year, and holds one of highest Glassdoor approval ratings for CEOs. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant).
Nick is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field. He’s also an avid reader and is always excited to geek out about the measurement problem in quantum mechanics, the hard problem of consciousness and whether time really exists.
Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.
Three Things You Need to Know About Karl
Robin sits on Gainsight’s executive leadership team as Vice President, Chief of Staff & Head of Philanthropy. She leads operations, communications, strategic initiatives and philanthropy at the global, 700 person, privately held company. Gainsight is responsible for creating the Customer Success category and trailblazing the human-first leadership movement.
An East-coaster at heart, the early part of Robin’s career was spent at Bridgewater Associates, the largest hedge fund in the world. She then relocated from New York City to Silicon Valley in 2015 to join Box (NYSE: BOX) where, on the CEO’s team, she directed all global internal communications across 4 continents, 9 countries and 2,000+ employees.
Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.
Three Fun Things You Need to Know About Robin
Stephanie Robotham is Chief Marketing Officer at Gainsight. She's driven success for decades at high-growth SaaS companies as a go-to-market leader. Now, as the architect of Gainsight's Demand Generation, Corporate Marketing, and Business Development teams, Steph's 25 years of experience building customer-centric Marketing organizations will help power Gainsight's growth in the marketplace. And, through her vision for Gainsight's leadership in the global customer success movement, she'll help define the next decade of customer success itself.
Steph was born and raised in the U.K. and relocated to the Bay Area with Salesforce where she spent 11 years. She later led Marketing teams as CMO at Cordial Inc. and Iterable, and as the VP of Corporate Marketing at Optimizely.
Passionate about animal welfare, Steph is working on plans to open a Cocker Spaniel rescue and rehabilitation facility as her second career.
Snickerdoodle is Gainsight’s Chief Snuggles Officer. Both hypoallergenic and hyperaware of employees needs, Snickerdoodle is an enormous driver of culture within the organization. While his age may make him young enough to be an intern, he has dog years of experience in cross-functional barking, advanced persuasion tactics (a.k.a. begging), and the 80-minute naptime.
His favorite book is Rich Dog, Poor Dog and his go-to karaoke song is, well, everyone’s—he just loves to
bark sing along.
Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.
Three Things You Need to Know About Dan