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About Gainsight

Gainsight is a human-first company

A vibrant collage showcases a smiling man in a striped shirt, a woman speaking on stage at a company event, a person in sunglasses, and two people deep in conversation. A dog sporting pink sunglasses adds whimsy, as colorful circles accent the background.

Winning in business the durable way: human-first.

Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

Search Open Positions
1200+

Global employees

1M

Karaoke songs sung

20K

Growing customers

The values that guide us

You can always pick a Gainster out in a crowd. And no, not just because they’re the first one to the karaoke mic. Because we always act in alignment with our values.

Learn About Our Culture
Golden Rule

Treat people the way you would want to be treated.

Stay Thirsty

Strive for greatness.

Childlike Joy

Bring the inner child in you to work everyday.

Success for All

A tireless pursuit of success for our community.

Shoshin

Start with a beginner’s mind.

Building a Community of Connection Since 2012

  1. The original Gainsight logo featuring a blue spiral graphic on the left and the word "gainsight" in bold gray letters on the right.

    2009

    Gainsight is founded. Customer Success, prepare to become a category!

  2. Portrait of Nick Mehta, wearing a purple suit jacket and a light patterned shirt smiles against a solid blue background.

    2013

    Nick Mehta appointed CEO. First Pulse was held in the US. First parody video, Wake Me Up, released.

  3. A stage set for Pulse features four red couches and a podium, with the word "pulse" and a geometric logo displayed on a large purple screen, as an audience waits in the darkened theater.

    2015

    Pulse Europe launched. Second parody video, Blank Space, released.

  4. A blue book titled "Customer Success" by Nick Mehta, Dan Steinman, and Lincoln Murphy against an orange geometric background. The cover highlights reducing churn and growing recurring revenue.

    2016

    Customer Success book published. Carpool Karaoke: Customer Success Edition released..

  5. Tower Bridge over the River Thames with London’s modern skyline, including The Gherkin and other skyscrapers, in the background during sunset. The scene is lit with a warm, golden light.

    2017

    Gainsight's UK office opened. Epic Pulse Party held on the USS Hornet aircraft carrier in California.

  6. Yellow background with the text “Gainsight PX” in large gray and blue letters, and below it, "know what makes people click" in smaller gray text. Blue outlined corners decorate two edges of the image.

    2018

    Aptrinsic (now known as Gainsight PX) acquired. Hit single "Customer Success (Who's Fired Up?) released.

  7. Vista Equity Partners' logo, with white stylized letter "V" with a swoosh across it, above the word "VISTA" in uppercase serif font, all on a dark blue background.

    2020

    Vista Equity Partners invests in Gainsight. The Customer Success Economy book published.

  8. Five professionally dressed people standing together in a circle, smiling and giving a thumbs-up gesture, viewed from above against a light-colored tiled floor.

    2022

    inSided (now Gainsight CC) acquired. Ned SaaSo spoof of Ted Lasso released.

  9. Original Staircase AI logo with stacked lines forming a stylized "S" inside a circle, on a blue background with abstract shapes.

    2024

    Staircase AI acquired.

  10. Skilljar logo in white text and icon centered on a dark blue background with lighter blue concentric circles.

    2025

    Skilljar acquired, joining the Gainsight family to help transform customer education.

  11. Three young adults stand together indoors, smiling and looking at a tablet held by the woman in the center. One woman holds a coffee cup, and they appear to be engaged in a friendly conversation.

    Coming up!

    More innovation and durable growth... and many more parody videos!

Pulse

A place for industry leaders

We understand the power of community—be it for innovative ideas or good ol’ camaraderie. That’s why we created Pulse, the world’s largest conference for Customer Success, Product, and Community professionals.

Learn More
On stage at Gainsight Pulse

Get to know Gainsight

Gainsight helps companies of all sizes build durable growth.

Staircase AI

Real-time, Al-powered customer engagement insights across all conversations.

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Customer Success

Drive retention and expansion with the industry’s leading Customer Success platform.

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Product Experience

Improve user adoption with in-app engagements and meaningful product analytics.

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Customer Communities

Give your customers a single hub for anytime, anywhere self-service.

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Skilljar

Scale onboarding, boost adoption, and monetize customer education.

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Now that you know a little about us, we’d love to get to know you!

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