By Business Challenge
By Industry
Learn
Customer Resources
By Role
About Gainsight

We help businesses build deep and lasting relationships with their customers.

Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.

Read More

Gainsight drives Customer Success for organizations of all sizes with these solutions:

  • Solution Icon

    Gainsight Customer Success Platform

    A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.

    Learn about our products
  • Solution Icon

    Gainsight Elements Best Practices

    Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.

    Learn about our Solutions
  • Solution Icon

    Gainsight Partner Ecosystem

    Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.

    Learn about our Ecosystem
  • Solution Icon

    Pulse Community

    Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.

    Learn about Pulse

Our Expertise

As the leading Customer Success platform provider, Gainsight empowers hundreds of customer-focused businesses to deliver outcomes and exceptional experiences everyday. We (literally) wrote the book on Customer Success, but we refuse to let it stop there. We never stop looking for the “next best thing” and work with industry thought leaders to bring the latest best practices to our customers and community.

  • Customer Success Book
    Advance Your Professional Career With Pulse+

    Exclusive content and courses added monthly

    Pulse+
  • Customer Success Book
    Read the #1 Bestselling Book on Customer Success

    Over 50,000 Copies Sold Globally

    Buy on Amazon Listen on Audible
Dive into More Customer Success Resources

Recognition

  • Inc 5000
  • Fast 100
  • Fast 500
  • Codie
  • Cloud 100
  • Fortune 100
  • TrustRadius
  • G2Crowd
  • AppExchange

Our Purpose

To be living proof you can win in business while being human first.

Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.

In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.

Video Play Button
Learn more about Gainsight’s commitment to diversity and inclusion

Our Values

Our Values

  • Golden Rule

    We believe in treating people the way we would want to be treated.

  • Success for All

    We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.

  • Childlike Joy

    We believe in bringing the inner child in us to work everyday.

  • Shoshin

    We believe in a beginner’s mind.

  • Stay Thirsty

    We believe in a totally internally-driven strive for greatness.

Our Culture

Download or Stream our #1 Hip-Hop Single Customer Success (Who’s Fired Up?)

Watch the Live PerformanceCheck out the lyrics
Who's Fired Up? Album Cover

We’re changing the way businesses understand and serve their customers. Want to help?

Find your dream job
Glassdoor Logo
4.3
84%

Recommend to a friend

91%

Approve of CEO

See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.

To Change The World of Business, You've Got To Have Great Captains

We are the Customer Success innovators and these are the folks leading the charge.

  • Image for Karl Mosgofian
    Karl Mosgofian

    CIO

  • Image for Mickey Alon
    Mickey Alon

    CTO of PX

  • Image for Alka Tandan
    Alka Tandan

    Chief Financial Officer

  • Image for Dave Swarthout
    Dave Swarthout

    Head of Legal

  • Image for Caitlin Quinlan
    Caitlin Quinlan

    SVP, Revenue Operations

  • Image for Maksim Ovsyannikov
    Maksim Ovsyannikov

    EVP, Products

  • Image for Peter Wride
    Peter Wride

    Vice President, Professional Services

  • Image for Anil Kumar Chalasani
    Anil Kumar Chalasani

    EVP, Managing Director - India

  • Image for Tyler McNally
    Tyler McNally

    SVP, Customer Experience and Operations

  • Image for Brent Krempges
    Brent Krempges

    VP, Solutions Consulting

  • Image for Dan Steinman
    Dan Steinman

    Chief Evangelist

  • Image for Denise Stokowski
    Denise Stokowski

    VP, Platform Products

  • Image for Emily McDaniel
    Emily McDaniel

    VP, Global Support

  • Image for Kelly DeHart
    Kelly DeHart

    SVP, Corporate Sales & Account Management

  • Image for Megha Mathur
    Megha Mathur

    Director, Business Operations

  • Image for Ramanujan GA
    Ramanujan GA

    Director, Engineering

  • Image for Rob Pawlick
    Rob Pawlick

    SVP, Corporate Controller

  • Image for Shrikant Kashid
    Shrikant Kashid

    VP, Engineering

  • Image for Siddhartha Gutha
    Siddhartha Gutha

    VP, Product & Engineering

  • Image for Somasekhar Bobba
    Somasekhar Bobba

    VP, Engineering, Data Science & DevOps

  • Image for Sridhar Gollapalli
    Sridhar Gollapalli

    VP, Customer Success

Press Releases

Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

August 4, 2022

Gainsight Partners with Product School to Offer Product-Led Growth Micro-Certification Course

Free course covers PLG essentials with hands-on experience powered by Gainsight PX San Francisco, California (August 4, 2022) Gainsight has partnered with Product School, the global leader in Product Management Training, to offer an online course and micro-certification in Product-led Growth (PLG). The free course has been designed for Product Management professionals who want to play a more strategic role in driving growth for their companies and enhance their PLG skill sets. PLG has changed the game for SaaS vendors that are looking to transition into a more durable growth strategy. Product-led growth companies are now growing at a rate that is 2x faster than traditional SaaS companies—yet it is still very aspirational for most businesses. Thus, the future success of many organizations will rely on product organizations more than ever. This will require product teams to not only lead in product development, but in driving cross-functional business outcomes that put the product at the center of the customer experience, from acquisition to expansion. This new responsibility will require product leaders to attain new skills and develop a new way of thinking. Gainsight and Product School have partnered to create a self-paced learning course on how to apply PLG strategies […]

July 25, 2022

Gainsight and Ecosystems Partner to Create Value-Based Customer Success Platform

Combined Offering Is Designed to Drive Durable and Predictable Growth in Renewal-Based Businesses San Francisco, California (July 25, 2022) Gainsight and Ecosystems announce a commercial partnership to offer the first-ever fully integrated value management-customer success platform. Customers using the combined solution can now monitor and direct customer health based on both internal and customer-based inputs simultaneously. The companies established an initial integration in May 2020 empowering buyers and sellers to compare the value promised in sales with the value actually delivered in customer success. Based on this success, new joint development has deepened the integration of Ecosystems with Gainsight components, including alerts, step-by-step playbooks, and the customer health scoring framework – furthering the ability to use quantified customer value as a proactive driver of customer success actions. The combined solution allows for simultaneous execution of internal customer success plans and external customer-led value reviews in a seamless fashion. “As a customer of both Ecosystems and Gainsight, I am thrilled by this announcement as both companies take this step towards deeper integration. We believe the combined capabilities of Ecosystems and Gainsight will allow us to efficiently scale value conversations across all of our customers,” said Tammi Warfield, Chief Customer Officer at […]

July 5, 2022

Gainsight Closes Q1 With Record Growth and Acceleration of Its New Community Solution

Community platform and Gainsight SMB sales break records as customer success, product experience, and community drive durable growth despite market headwinds San Francisco, California (July 5, 2022) Gainsight announced the close of its first fiscal quarter of FY2023, during which the company expanded its customer base across its three products, launched its new Essentials offering, released foundational research on the trends in product-led growth adoption and the state of customer success, and added several new enhancements across its customer success and product experience products. “The market has been a true rollercoaster this quarter, but product-led growth and net revenue retention have a very high correlation to durable success regardless of these ups and downs,” said Nick Mehta, CEO of Gainsight. “It’s clear that our products are offering the right benefits at the right time for companies of all sizes.” Gainsight’s fiscal first quarter 2023 highlights included: Record Growth Quarter of InSided, the Gainsight Community Offering Gainsight recently acquired InSided, a leading self-service community platform for companies like Gong, Miro, and Looker, to drive product adoption, increase retention and build lasting customer advocacy. The market validated this move as the platform saw record growth with its best quarter in its history […]

May 23, 2022

Gainsight Expands Further Into Asia-Pacific with Japan Cloud Partnership

The company already has significant traction in Japan where interest in customer success is on the rise  San Francisco, California (May 23, 2022) Gainsight announces a partnership with Japan Cloud, making it easier for companies in the Asia-Pacific region to adopt Gainsight customer success solutions, drive greater net revenue retention, expand accounts, and reduce churn. The partnership represents a full-scale entry into APAC, in response to the rise of new SaaS business models that have ignited the demand for customer success. Demand for Gainsight software has grown at an accelerated pace in recent years. The company had record revenue growth in its 2022 fiscal year which closed in January. It also expanded its customer base, completed a strategic acquisition of community platform inSided, grew its employee count, and enhanced its products in FY’22, most notably with the launch of Gainsight Essentials, which simplifies and streamlines the adoption of Gainsight CS for companies of all sizes.  APAC represents significant growth potential for Gainsight, which has been selling internationally for several years and has multiple customers in the region. “Sansan was among Japan’s first companies to apply customer success to maximize long-term value for its users. Partnering with Gainsight helps us digitally […]

Visit our newsroom
Paper Plane

Locations

world-map

  • San Francisco, CaliforniaYou’ll leave your heart in the office

    350 Bay Street, Suite 100
    San Francisco, CA 94133

    SF Opportunities

  • Phoenix, ArizonaThe hottest office of them all

    111 West Monroe St, Suite 601
    Phoenix, AZ 85003

    PHX Opportunities

  • St. Louis, MissouriThe gateway to your dreams

    14500 South Outer Forty, Suite 300
    Town and Country, MO 63017

    STL Opportunities

  • Hyderabad, IndiaMake your career dreams reality

    Module No. 205, 206, 207, 208
    Wing 1/ B, Level 2, Block D
    Cyber Gateway, Hitec City, Madhapur
    Hyderabad - 500081, Telangana, India

    HYD Opportunities

  • Bengaluru, IndiaYour best job starts here

    Kay Kay Towers
    17th Cross Road
    Sector 7, HSR Layout
    Bengaluru, Karnataka, India

    BLR Opportunities

  • London, United KingdomTake a chance near Chancery Lane

    38 Chancery Lane
    WeWork The Cursitor
    London WC2A 1EN, United Kingdom

    LDN Opportunities

  • Tel Aviv, IsraelPowered by 300 days of sunshine

    Aluf Magan Kalman 3
    Tel Aviv, Israel

    TLV Opportunities

  • Remote

    Whether it’s your home office or favorite local coffee shop, our flexible work policy means you’re welcome to work from wherever you feel productive.

    Remote Opportunities

If you're like us, the businesses you return to over and over do two things every time:

That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.

But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?

Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.

Nick Mehta (he/him)

Is the CEO of Gainsight, the platform that helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. He works with a team of over 1400 human beings who together have helped create the Customer Success category that's currently taking over the SaaS business model worldwide. Gainsight is a five-time Forbes Cloud 100 recipient and Nick has been named the #2 CEO by the Software Report, has a 99% approval rating on Glassdoor, and was named Entrepreneur Of The Year for Northern California Award. On top of all that, he was recently rated as the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant). He is a member of the Board of Directors at F5 (NASDAQ:FFIV) and has co-authored two books on Customer Success, Customer Success and The Customer Success Economy. He is passionate about family, football, philosophy, physics, fashion, parody music videos, and SaaS Customer Success. People told him it’s impossible to combine all of those interests, but Nick has made it his life’s mission to try.

Jeff Depa

Jeff Depa is Chief Revenue Officer at Gainsight where he leads the company's day to day field operations driving outcomes for Gainsight customers. Jeff has more than two decades of leadership experience across sales, marketing, consulting, and systems engineering at companies including Sun Microsystems, Oracle and Datastax, where he he built, scaled and lead customer-focused, high performance enterprise teams that drove profitable hyper-growth across SaaS and software businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks. Jeff earned a B.S. in Biomedical Engineering from Case Western Reserve University and also holds a Masters in Management. Outside of his passion for driving outcomes in his clients' businesses, Jeff is an avid pilot, do-it-yourselfer and enjoys spending time with his family and on his tractor in Austin, TX.

Karl Rumelhart

Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.

Three Things You Need to Know About Karl

Robin Merritt

As a member of the executive leadership team at Gainsight, backed by Vista Private Equity, Robin serves as Senior Vice President, Chief of Staff and Community. In her role, Robin leads Global Corporate Communications, Public Relations, Customer Success Careers, and Philanthropy. She founded Gainsight’s social responsibility effort, building the Customer Success industry’s first-ever apprenticeship program for underrepresented communities and has raised over $2M for global giving to date. Robin’s impact on the Customer Success community and executives’ careers continues to guide the ~800 person company in propelling the category and trailblazing the human-first leadership movement.

Robin’s early career began at Bridgewater Associates, the largest and best-performing hedge fund in the world. She relocated from New York City to Silicon Valley in 2015 to join Box (NYSE: BOX) where, on the CEO’s team, she directed global internal communications across 4 continents, 9 countries, and 2,000+ employees. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.

Three Fun Things You Need to Know About Robin

Dan Steinman

Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.

Three Things You Need to Know About Dan