We help businesses build deep and lasting relationships with their customers.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.
Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.
Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
We believe in treating people the way we would want to be treated.
We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.
We believe in bringing the inner child in us to work everyday.
We believe in a beginner’s mind.
We believe in a totally internally-driven strive for greatness.
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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.
June 18, 2019
New Playbook Details Category Creation Strategy from HubSpot, Salesforce, Gainsight and Other Iconic Brands [San Francisco, CA – June 18, 2019] — Today, Gainsight®, the customer success company, announced that the company’s Chief Marketing Officer Anthony Kennada has written the official playbook for category creation, “CATEGORY CREATION: How to Build a Brand that Customers, Employees, and Investors Will Love” (Wiley). The detailed playbook is written for entrepreneurs, marketers, and executives from startups to large enterprises, who are interested in creating and scaling category-defining brands that lead to faster growth and higher valuations for the company on top. According to the Harvard Business Review, companies that were instrumental in creating their categories accounted for 53% of incremental revenue growth and 74% of incremental market capitalization growth than their peer set. CATEGORY CREATION will be released on October 15, 2019, and is available for pre-order now wherever books are sold. “Category creation has become one of the hottest topics in business, and for good reason, as there’s no strategy quite like it that can result in both commanding market leadership for the company on top, and incredible fulfillment for the customers, employees and investors along for the journey,” said Anthony Kennada, Chief […]
May 23, 2019
New Products Announced at Pulse 2019 to Drive Customer Success Across the Enterprise [San Francisco, CA – May 23, 2019] — Today, Gainsight® launched the Customer Cloud —a first-of-its-kind solution for subscription businesses looking to adopt a customer-centric philosophy that enables them to retain customers while also driving company growth post-sale. According to the 2018 Subscription Economy Index report, subscription companies are growing five times faster than S&P and retail sales. The Gainsight Customer Cloud caters to these businesses by combining the company’s Customer Success and Product Experience products with three new product innovations to offer a powerful set of solutions for businesses to optimize their subscription strategies through technology. “With the maturity of cloud technology and the subscription economy, customer expectations have drastically changed. Companies are struggling to leverage existing tools to satisfy the increasing demands of their customers and deliver true outcomes at scale,” said Nick Mehta, Chief Executive Officer of Gainsight. “We believe the Customer Cloud not only fills an existing gap in most companies’ toolset but also shapes the future of customer success – allowing businesses to drive sustainable growth by strengthening long-term customer relationships over time.” Introducing The Customer Cloud The Customer Cloud is a suite […]
May 22, 2019
Premium Offering Includes Industry Training and Certifications, Original Video Series, Exclusive Content and More [San Francisco, CA – May 22, 2019] — Gainsight®, the customer success company, announced today Pulse+, a digital subscription service for professional development, community, and career fellowship in the customer success industry. The subscription-based online media platform will combine premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success. Subscribers will have unlimited and exclusive access to a continuously-updated, year-round program of on-demand training, original video series, podcasts, and more. Pulse+ aims to develop and advance the careers of skilled and aspiring customer success professionals around the world. In 2015, Gainsight created Customer Success University to help customer success professionals learn and apply new skills to their business through courses, certifications, and training. Since then, it has evolved as Pulse Academy to become the leading customer success training program, educating over 8,000 people globally. At the same time, the role of Customer Success Manager has seen a 736 percent increase since 2015 and is now one of the top 10 fastest growing professions according to LinkedIn. As a result, Gainsight launched Pulse+ to […]
May 16, 2019
[Redwood City, CA – May 16, 2019] — Gainsight, the customer success company, has been named one of Inc. magazine’s Best Workplaces for 2019. It is Gainsight’s fifth-ranking by Inc. Magazine, previous recognitions include Best Workplaces in 2015 and 2017, the Seventh Top Software Company, Fifth Top San Francisco company, and one of the Top 20 California Companies. “We’re thrilled to be recognized as a Best Workplace by Inc. Magazine. It’s an incredible honor to be named among other great businesses who are creating positive working environments for their employees,” said Nick Mehta, Chief Executive Officer at Gainsight. “Amazing things happen when you create a respectful, inspiring and fun workplace and hire the absolute best talent in the industry. This recognition is a testament to the committed individuals at Gainsight who embody our human-first culture every day. Without them, we wouldn’t be where or who we are.” Hitting newsstands today in the June 2019 issue, and as part of a prominent Inc.com feature, the list is the result of a wide-ranging and comprehensive measurement of private American companies that have created exceptional workplaces through vibrant cultures, deep employee engagement, and stellar benefits. Collecting data on nearly 2,000 submissions, Inc. singled out […]
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If you're like us, the businesses you return to over and over do two things every time:
That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.
But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?
Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.
As a huge sports fan, Nick thinks of his job as being like that of a head coach. His role is to help bring the right people together on the team and put them in the best position to win for our customers, partners, employees and their families. He's a big believer in the Golden Rule and we try to apply it as much as we can to bring more compassion to our interactions with others. And he talks way too fast and overuses the word awesome like it's going out of style. Before coming to Gainsight, Nick was the CEO of awesome leading Software-as-a-Service E-Discovery provider LiveOffice through its acquisition by Symantec and prior to that was a Vice President at VERITAS Software and Symantec Corporation.
Three Things You Need to Know About Nick
Allison Pickens is a broadly recognized thought leader on Customer Success and on scaling teams. She is a frequent speaker and blogger, is a Board Director and advisor to several companies, and was named one of the top 50 people in sales and business development and top women in SaaS. As Gainsight's Chief Operating Officer, Allison is focused on generating excellence in company-wide strategy and execution, as well as new corporate development opportunities. She started her career in management consulting for Fortune 500 companies while at Boston Consulting Group and later worked in private equity investing at Bain Capital.
Three Things You Need to Know About Allison
Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.
Three Things You Need to Know About Karl
Anthony, or "AK" as he's known around these parts, leads our Marketing team at Gainsight and has spent the last five years focused on the enterprise cloud application and security spaces. As an early employee at Box, Anthony fell in love with startup life and learned the value that culture can bring to a growing company. He joined Nick at LiveOffice, where he managed the company's OEM relationship with Symantec from contract signature to acquisition in January 2012. Among his many hats, Anthony is responsible for branding and identity, lead generation, content marketing, social media, press and analyst relations, events and thought leadership.
Three Things You Need to Know About Anthony
Robin sits on Gainsight’s executive leadership team as Chief of Staff to the CEO and Senior Director of Communications. An East-coaster at heart, she relocated from New York City to Silicon Valley in 2015 to join Box where, on the CEO’s team, she directed all global internal communications across 4 continents, 9 countries and roughly 2,000 employees. Robin spent the early part of her career in executive talent acquisition - most notably with Bridgewater Associates, the largest hedge fund (AUM) in the world. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.
Three Things You Need to Know About Robin
Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.
Three Things You Need to Know About Dan