We help businesses build deep and lasting relationships with their customers.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.
Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.
Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.
Want to be a better CSM? Look no further than our online course list.
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
We believe in treating people the way we would want to be treated.
We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.
We believe in bringing the inner child in us to work everyday.
We believe in a beginner’s mind.
We believe in a totally internally-driven strive for greatness.
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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.
April 19, 2019
Gainsight Ranks among Other Top Tech Companies, Workday, Zuora, Pagerduty [Redwood City, CA – April 19, 2019] – Gainsight, the customer success company, has been recognized as a winner of the 2019 Bay Area Best Places To Work, an awards program presented by the San Francisco Business Times and the Silicon Valley Business Journal. Companies were recognized for creating exceptional workplaces that are highly valued by their employees. Gainsight ranked among other top tech companies in the Bay Area, including, Workday, Splunk, Zuora, Pagerduty, and more. Companies were evaluated and ranked across five categories according to the number of Bay Area employees. The ranking found companies in the region whose employees rated them as the highest on values, such as fun, collaborative culture, solid compensation and benefits offerings, and other amenities as well as management practices. The rankings were unveiled on April 18, 2019, at the awards program dinner. “It’s an incredible honor for Gainsight to be named among other great businesses and workplaces that drive positive working environment in the Bay Area,” said Nick Mehta, Chief Executive Officer at Gainsight. “Our human-first approach to company building is deeply important to us and it’s exciting to see our purpose resonating […]
March 19, 2019
More Than 6,000 Customer-Focused Professionals Coming Together to Learn How to Drive Better Outcomes and Product Experiences [Redwood City, CA – March 19, 2019] — Gainsight®, the leading provider of customer growth solutions, announced its seventh-annual conference, Pulse 2019, which is expecting more than 6,000 customer and product-focused professionals to convene at the Moscone Center in San Francisco, California from May 21-24. The conference will offer the world’s biggest forum for growth-oriented customer success and product leaders to discuss and discover new strategies to increase customer lifetime value and work across the organization to deliver superior experiences. Pulse will feature educational sessions on industry best practices, exciting special events and compelling keynotes from leading companies like Google, Slack, Salesforce, LinkedIn, Zuora, and more. “For the past six years, Pulse has become the destination event for customer success, but you can’t have successful customers without incredible customer-focused products,” said Anthony Kennada, Chief Marketing Officer at Gainsight. “At the helm of that charter are product professionals, who are creating innovative solutions to solve complex problems on behalf of customers. We are thrilled to welcome the product community to Pulse, who together with customer success teams are co-authoring the future of customer-centric business for […]
February 19, 2019
Sue Barsamian, Former Chief Sales and Marketing Officer for Hewlett Packard Enterprise Software Joins Gainsight’s Board of Directors [Redwood City, CA – February 19, 2019] – Gainsight®, the leading provider of customer growth solutions, today announced the appointment of Vice President of Customer Success, Ashvin Vaidyanathan, to Chief Customer Officer. In addition, Gainsight added Sue Barsamian, former Chief Sales and Marketing Officer of Hewlett Packard Enterprise Software, to its Board of Directors. Taking the Reins to Lead the Customer Success Movement Ashvin Vaidyanathan was announced as the successor to Allison Pickens, Gainsight’s former Chief Customer Officer, who was appointed to Chief Operating Officer in September of last year. Vaidyanathan has led the high-touch strategic accounts team and was responsible for driving key business metrics, including renewal, up-sells, product adoption, advocacy, NPS, and more. “I couldn’t be more proud to promote Ashvin, recognizing the invaluable work he’s done for Gainsight and the countless organizations he’s influenced in the customer success industry,” said Allison Pickens, Chief Operating Officer at Gainsight. “Over the years, Ashvin has demonstrated a tremendous commitment to our values, assuring success for our investors, customers, and teammates. He’s driven strong financial results, built strong relationships with customers, and garnered […]
February 4, 2019
B2B Product Teams Can Leverage Deep Product Insights and Personalize In-App Engagements to Build Products Customers Love to Use [Redwood City, CA – February 4, 2019] — Today, Gainsight®, the leading provider of customer growth solutions, announced the launch of Gainsight PX, an easy, powerful, and complete Product Experience Platform. Built on the foundation of the company’s recent acquisition of Aptrinsic, Gainsight PX addresses the common challenges product leaders face by helping them make data-driven decisions, engage users directly within the product, and demonstrate the business impact of their investments. The Role of Product in the Subscription Era In the subscription economy where customers have more choice than ever before, digital products must consistently deliver value in order to retain customers. As a result, product teams play an elevated role in delivering exceptional product experiences, and ultimately, business outcomes. “One of the main reasons we acquired Aptrinsic in 2018 was because we realized true customer success starts with a delightful product,” said Nick Mehta, Chief Executive Officer at Gainsight. “As a former product manager, I understand the struggles people in product management role face, and I’m proud that the introduction of Gainsight PX offers the first and only platform to help […]
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If you're like us, the businesses you return to over and over do two things every time:
That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.
But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?
Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.
As a huge sports fan, Nick thinks of his job as being like that of a head coach. His role is to help bring the right people together on the team and put them in the best position to win for our customers, partners, employees and their families. He's a big believer in the Golden Rule and we try to apply it as much as we can to bring more compassion to our interactions with others. And he talks way too fast and overuses the word awesome like it's going out of style. Before coming to Gainsight, Nick was the CEO of awesome leading Software-as-a-Service E-Discovery provider LiveOffice through its acquisition by Symantec and prior to that was a Vice President at VERITAS Software and Symantec Corporation.
Three Things You Need to Know About Nick
Allison Pickens is a broadly recognized thought leader on Customer Success and on scaling teams. She is a frequent speaker and blogger, is a Board Director and advisor to several companies, and was named one of the top 50 people in sales and business development and top women in SaaS. As Gainsight's Chief Operating Officer, Allison is focused on generating excellence in company-wide strategy and execution, as well as new corporate development opportunities. She started her career in management consulting for Fortune 500 companies while at Boston Consulting Group and later worked in private equity investing at Bain Capital.
Three Things You Need to Know About Allison
Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.
Three Things You Need to Know About Karl
Anthony, or "AK" as he's known around these parts, leads our Marketing team at Gainsight and has spent the last five years focused on the enterprise cloud application and security spaces. As an early employee at Box, Anthony fell in love with startup life and learned the value that culture can bring to a growing company. He joined Nick at LiveOffice, where he managed the company's OEM relationship with Symantec from contract signature to acquisition in January 2012. Among his many hats, Anthony is responsible for branding and identity, lead generation, content marketing, social media, press and analyst relations, events and thought leadership.
Three Things You Need to Know About Anthony
Robin sits on Gainsight’s executive leadership team as Chief of Staff to the CEO and Senior Director of Communications. An East-coaster at heart, she relocated from New York City to Silicon Valley in 2015 to join Box where, on the CEO’s team, she directed all global internal communications across 4 continents, 9 countries and roughly 2,000 employees. Robin spent the early part of her career in executive talent acquisition - most notably with Bridgewater Associates, the largest hedge fund (AUM) in the world. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.
Three Things You Need to Know About Robin
Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.
Three Things You Need to Know About Dan