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We help businesses build deep and lasting relationships with their customers.

Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.

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Gainsight drives Customer Success for organizations of all sizes with these solutions:

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    Gainsight Customer Success Platform

    A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.

    Learn about our products
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    Gainsight Elements Best Practices

    Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.

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    Gainsight Partner Ecosystem

    Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.

    Learn about our Ecosystem
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    Pulse Community

    Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.

    Learn about Pulse

Our Expertise

As the leading Customer Success platform provider, Gainsight empowers hundreds of customer-focused businesses to deliver outcomes and exceptional experiences everyday. We (literally) wrote the book on Customer Success, but we refuse to let it stop there. We never stop looking for the “next best thing” and work with industry thought leaders to bring the latest best practices to our customers and community.

  • Customer Success Book
    Advance Your Professional Career With Pulse+

    Exclusive content and courses added monthly

    Pulse+
  • Customer Success Book
    Read the #1 Bestselling Book on Customer Success

    Over 50,000 Copies Sold Globally

    Buy on Amazon Listen on Audible
Dive into More Customer Success Resources

Recognition

  • Inc 5000
  • Fast 100
  • Fast 500
  • Codie
  • Cloud 100
  • Fortune 100
  • TrustRadius
  • G2Crowd
  • AppExchange

Our Purpose

To be living proof you can win in business while being human first.

Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.

In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.

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Learn more about Gainsight’s commitment to diversity and inclusion

Our Values

Our Values

  • Golden Rule

    We believe in treating people the way we would want to be treated.

  • Success for All

    We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.

  • Childlike Joy

    We believe in bringing the inner child in us to work everyday.

  • Shoshin

    We believe in a beginner’s mind.

  • Stay Thirsty

    We believe in a totally internally-driven strive for greatness.

Our Culture

Download or Stream our #1 Hip-Hop Single Customer Success (Who’s Fired Up?)

Watch the Live PerformanceCheck out the lyrics
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We’re changing the way businesses understand and serve their customers. Want to help?

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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.

To Change The World of Business, You've Got To Have Great Captains

We are the Customer Success innovators and these are the folks leading the charge.

The board (of Directors)

Our Board of Directors is made up of experienced leaders from all corners of the tech industry who believe in Gainsight and our mission.

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    Ajay Agarwal

    Bain Capital Ventures

  • Image for Kirsten Helvey
    Kirsten Helvey

    Former Cornerstone OnDemand, PwC, Sony Corporation

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    Byron Deeter

    Bessemer Venture Partners

  • Image for Sue Barsamian
    Sue Barsamian

    Board member Box, Symantec, NortonLifeLock, Xactly

  • Image for Roger Lee
    Roger Lee

    Battery Ventures

Investors

  • Bessemer
  • Battery Ventures
  • BainCapital
  • SalesForce
  • LightSpeed
  • Summit Partners
  • Insight Venture Partners
  • Cisco

Press Releases

Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

May 14, 2020

Gainsight Announces First Complete Customer Success Ecosystem, Gainsight Sightline

[San Francisco, CA – May 14, 2020] – Gainsight, the Customer Success company, today announced the first complete customer success ecosystem—Gainsight Sightline, the only community-enhanced customer success technology exchange in the market. The new ecosystem supercharges the path to value across customer success technologies via Sightline Vault, a one-stop-shop for Gainsight best practices, templates, playbooks, and more, fueled by contributions from Gainsight’s customer community, and Sightline Integrations, a robust and growing collection of high-impact integrations and technology configurations, created in collaboration with over 50 partners. Delivering value to customers is more important than ever in the current economic environment. Today, the risk of customer churn is heightened, and organizations are forced to deliver results with fewer resources. Gainsight Sightline is well-timed to give customer success teams a win by decreasing the time to value from their technologies. Customers using Sightline partners will be able to make data, tasks, or workflows across the customer success tech stack easier to connect—simplifying the team’s day-to-day and facilitating more relevant engagement, faster. Sightline Vault taps into Gainsight’s customer community—the world’s largest group of customer success professionals. Customers will benefit from an open-source library of solutions that invites innovative peers, including 34% of Cloud 100 […]

May 13, 2020

Gainsight Unveils The Gainsight Horizon Experience—A Simple, Intuitive and Beautiful Product Experience

At Pulse Everywhere, Gainsight Announced A Transformational User Experience, and the only community-enhanced; customer success technology exchange. [San Francisco, CA – May 13, 2020] — Gainsight, the Customer Success company, announced today at their virtual Pulse conference, a complete transformation of the product experience across all current and future products —The Gainsight Horizon Experience. The simple, intuitive, and beautiful design system provides an efficiency boost and faster time-to-value making the powerful Gainsight platform even more critical for preventing churn and protecting your business right now. The Experience You Want With The Power You Need The Gainsight Horizon Experience is the company’s innovative design system built on the Gainsight NXT platform, allowing customers to integrate with the CRM of their choice for faster value, a stunning UI, and maximum flexibility. The Gainsight Horizon Experience delivers on three pillars to deliver a first of its kind experience to customer success and product professionals. SIMPLE – Work more efficiently than ever. The Horizon Experience simplifies your day-to-day tasks, making the most important signals even clearer, conforming to common use cases, and giving step-by-step guidance through the most sophisticated workflows. INTUITIVE – Realize value quickly. Gainsight’s Horizon Experience leverages common patterns from consumer technologies […]

April 28, 2020

Gainsight’s CEO, Nick Mehta, and Former COO, Allison Pickens, Publish New Book on The Customer Success Economy

[San Francisco, CA – April 28, 2020] — Today, Gainsight’s CEO, Nick Mehta, and former COO, Allison Pickens, announced the launch of their new book, The Customer Success Economy: Why Every Aspect Of Your Business Model Needs A Paradigm Shift (Wiley). This book is for leaders who want to gain a competitive advantage in the most relevant and important arena today—customer retention. The Customer Success Economy offers examples and practical advice on how companies can transform functions, leadership roles, responsibilities, and strategies so that the whole company can work together in total service to the customer. The book is available for pre-order or via Kindle today.  In 2016, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue educated businesses on the necessity of customer success as a strategy and an organizational function. Four years later, customer success has evolved into a philosophy and practice that is infused into every part of a company. In the new book, Mehta and Pickens cover how customer success is practiced throughout an entire organization across various industries. In today’s economy, deploying traditional competitive strategies, from pricing to technical innovation, is not enough for a business to succeed. If companies want to […]

February 26, 2020

Gainsight Highlights Year Of Record Growth; Ends Fiscal Year with Record-Breaking Quarter for Gainsight PX

The Company’s Product Experience Platform, Gainsight PX, Achieved 361% YoY Growth  [San Francisco – February 26, 2020] — Gainsight™, the Customer Success company, today announced it delivered another year of record growth fueled by its breakthrough technology that further cements its leadership in the Customer Success category. “We see more companies double down on customer-driven growth channels, such as product adoption, renewals, and expansion, as these are critical for recurring revenue growth,” said Gainsight CEO, Nick Mehta. “Our growth is attributed to the unstoppable force of subscription-based business models and the required focus on customers. I’m excited for the next phase of our game-changing community and Gainsight’s growth as businesses adopt  Customer Success as a company-wide priority” Gainsight Continued to Attract Marquee New Logos and Increased Investment from the Enterprise Market  In 2019, Gainsight attracted hundreds of new customers including:  Public companies: Guidewire, CommVault, one of the world’s largest business networking sites, one of the world’s most adopted marketing clouds Forbes Cloud 100 companies: Collibra, nCino, Dataiku, and Guild Education  Security companies: Infoblox and Rapid 7  Healthcare Companies: PointClickCare Private equity-backed firms: Ellucian, Unit4, JDA, and Rocket Software Gainsight also serves nearly 40% of public companies on the Bessemer Venture […]

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Locations

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  • San Francisco, CaliforniaYou’ll leave your heart in the office

    655 Montgomery St, 7th Floor
    San Francisco CA 94111

    SF Opportunities

  • San Mateo, CaliforniaA paradise in the peninsula

    400 Concar Dr, 4th Floor
    San Mateo, CA 94402

    SM Opportunities

  • Phoenix, ArizonaThe hottest office of them all

    111 West Monroe St, Suite 601
    Phoenix, AZ 85003

    PHX Opportunities

  • St. Louis, MissouriThe gateway to your dreams

    14500 South Outer Forty, Suite 300
    Town and Country, MO 63017

    STL Opportunities

  • Hyderabad, IndiaMake your career dreams reality

    Module No. 205, 206, 207, 208
    Wing 1/ B, Level 2, Block D
    Cyber Gateway, Hitec City, Madhapur
    Hyderabad - 500081, Telangana, India

    HYD Opportunities

  • Bengaluru, IndiaYour best job starts here

    Kay Kay Towers
    17th Cross Road
    Sector 7, HSR Layout
    Bengaluru, Karnataka, India

    BLR Opportunities

  • London, United KingdomTake a chance near Chancery Lane

    38 Chancery Lane
    WeWork The Cursitor
    London WC2A 1EN, United Kingdom

    LDN Opportunities

  • Tel Aviv, IsraelPowered by 300 days of sunshine

    Aluf Magan Kalman 3
    Tel Aviv, Israel

    TLV Opportunities

  • Remote

    Whether it’s your home office or favorite local coffee shop, our flexible work policy means you’re welcome to work from wherever you feel productive.

    Remote Opportunities

If you're like us, the businesses you return to over and over do two things every time:

That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.

But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?

Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.

Nick Mehta (he/him)

Can you combine a passion for family, football, philosophy, physics, fashion and feminism with an obsession with SaaS customer success? Probably not, but Nick Mehta has made it his life’s mission to try.

Nick is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He works with a team of nearly 700 (affectionately nicknamed) “Gainsters.” Together, they've created the customer success category that's currently taking over the SaaS business model worldwide. Under Nick's leadership, Gainsight has built an award-winning company culture that is frequently recognized in numerous lists as a “Great Place to Work,” including Inc., Fortune, Glassdoor, Silicon Valley Business Journal, and more.

At the beginning of his career, Nick and some college classmates started online golf retailer Chipshot.com during the “dotcom” era. After that, Nick joined VERITAS Software as a Product Manager and over time became a VP and GM of a division of the company, which then became part of Symantec. Nick’s first CEO role was running the Summit-backed SaaS company, LiveOffice, which grew substantially and eventually sold to Symantec.

Nick has been named one of the Top SaaS CEOs by the Software report three years in a row, one of the Top CEOs of 2018 by Comparably, was a finalist for EY’s Entrepreneur of the Year, and holds one of highest Glassdoor approval ratings for CEOs. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant).

Nick is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field. He’s also an avid reader and is always excited to geek out about the measurement problem in quantum mechanics, the hard problem of consciousness and whether time really exists.

Karl Rumelhart

Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.

Three Things You Need to Know About Karl

Stephanie Robotham

Stephanie Robotham is Chief Marketing Officer at Gainsight. She's driven success for decades at high-growth SaaS companies as a go-to-market leader. Now, as the architect of Gainsight's Demand Generation, Corporate Marketing, and Business Development teams, Steph's 25 years of experience building customer-centric Marketing organizations will help power Gainsight's growth in the marketplace. And, through her vision for Gainsight's leadership in the global customer success movement, she'll help define the next decade of customer success itself.

Steph was born and raised in the U.K. and relocated to the Bay Area with Salesforce where she spent 11 years. She later led Marketing teams as CMO at Cordial Inc. and Iterable, and as the VP of Corporate Marketing at Optimizely.

Passionate about animal welfare, Steph is working on plans to open a Cocker Spaniel rescue and rehabilitation facility as her second career.

Dan Steinman

Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.

Three Things You Need to Know About Dan

Robin Garcia-Amaya

Robin sits on Gainsight’s executive leadership team as Chief of Staff to the CEO and Senior Director of Communications. An East-coaster at heart, she relocated from New York City to Silicon Valley in 2015 to join Box where, on the CEO’s team, she directed all global internal communications across 4 continents, 9 countries and roughly 2,000 employees. Robin spent the early part of her career in executive talent acquisition - most notably with Bridgewater Associates, the largest hedge fund (AUM) in the world. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.

Three Things You Need to Know About Robin