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About Gainsight

We help businesses build deep and lasting relationships with their customers.

Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.

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Gainsight drives Customer Success for organizations of all sizes with these solutions:

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    Gainsight Customer Success Platform

    A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.

    Learn about our products
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    Gainsight Elements Best Practices

    Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.

    Learn about our Solutions
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    Gainsight Partner Ecosystem

    Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.

    Learn about our Ecosystem
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    Pulse Community

    Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.

    Learn about Pulse

Our Expertise

As the leading Customer Success platform provider, Gainsight empowers hundreds of customer-focused businesses to deliver outcomes and exceptional experiences everyday. We (literally) wrote the book on Customer Success, but we refuse to let it stop there. We never stop looking for the “next best thing” and work with industry thought leaders to bring the latest best practices to our customers and community.

  • Customer Success Book
    Advance Your Professional Career With Pulse+

    Exclusive content and courses added monthly

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  • Customer Success Book
    Read the #1 Bestselling Book on Customer Success

    Over 50,000 Copies Sold Globally

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Recognition

  • Inc 5000
  • Fast 100
  • Fast 500
  • Codie
  • Cloud 100
  • Fortune 100
  • TrustRadius
  • G2Crowd
  • AppExchange

Our Purpose

To be living proof you can win in business while being human first.

Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.

In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.

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Learn more about Gainsight’s commitment to diversity and inclusion

Our Values

Our Values

  • Golden Rule

    We believe in treating people the way we would want to be treated.

  • Success for All

    We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.

  • Childlike Joy

    We believe in bringing the inner child in us to work everyday.

  • Shoshin

    We believe in a beginner’s mind.

  • Stay Thirsty

    We believe in a totally internally-driven strive for greatness.

Our Culture

Download or Stream our #1 Hip-Hop Single Customer Success (Who’s Fired Up?)

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We’re changing the way businesses understand and serve their customers. Want to help?

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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.

To Change The World of Business, You've Got To Have Great Captains

We are the Customer Success innovators and these are the folks leading the charge.

  • Image for Karl Mosgofian
    Karl Mosgofian

    CIO

  • Image for Mickey Alon
    Mickey Alon

    CTO of PX

  • Image for Alka Tandan
    Alka Tandan

    Chief Financial Officer

  • Image for Dave Swarthout
    Dave Swarthout

    Head of Legal

  • Image for Caitlin Quinlan
    Caitlin Quinlan

    SVP, Revenue Operations

  • Image for Maksim Ovsyannikov
    Maksim Ovsyannikov

    EVP, Products

  • Image for Peter Wride
    Peter Wride

    Vice President, Professional Services

  • Image for Anil Kumar Chalasani
    Anil Kumar Chalasani

    EVP, Managing Director - India

  • Image for Tyler McNally
    Tyler McNally

    SVP, Customer Experience and Operations

  • Image for Brent Krempges
    Brent Krempges

    VP, Solutions Consulting

  • Image for Dan Steinman
    Dan Steinman

    Chief Evangelist

  • Image for Denise Stokowski
    Denise Stokowski

    VP, Platform Products

  • Image for Emily McDaniel
    Emily McDaniel

    VP, Global Support

  • Image for Kelly DeHart
    Kelly DeHart

    SVP, Corporate Sales & Account Management

  • Image for Megha Mathur
    Megha Mathur

    Director, Business Operations

  • Image for Ramanujan GA
    Ramanujan GA

    Director, Engineering

  • Image for Rob Pawlick
    Rob Pawlick

    SVP, Corporate Controller

  • Image for Shrikant Kashid
    Shrikant Kashid

    VP, Engineering

  • Image for Siddhartha Gutha
    Siddhartha Gutha

    VP, Product & Engineering

  • Image for Somasekhar Bobba
    Somasekhar Bobba

    VP, Engineering, Data Science & DevOps

  • Image for Sridhar Gollapalli
    Sridhar Gollapalli

    VP, Customer Success

Press Releases

Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

May 23, 2022

Gainsight Expands Further Into Asia-Pacific with Japan Cloud Partnership

The company already has significant traction in Japan where interest in customer success is on the rise  San Francisco, California (May 23, 2022) Gainsight announces a partnership with Japan Cloud, making it easier for companies in the Asia-Pacific region to adopt Gainsight customer success solutions, drive greater net revenue retention, expand accounts, and reduce churn. The partnership represents a full-scale entry into APAC, in response to the rise of new SaaS business models that have ignited the demand for customer success. Demand for Gainsight software has grown at an accelerated pace in recent years. The company had record revenue growth in its 2022 fiscal year which closed in January. It also expanded its customer base, completed a strategic acquisition of community platform inSided, grew its employee count, and enhanced its products in FY’22, most notably with the launch of Gainsight Essentials, which simplifies and streamlines the adoption of Gainsight CS for companies of all sizes.  APAC represents significant growth potential for Gainsight, which has been selling internationally for several years and has multiple customers in the region. “Sansan was among Japan’s first companies to apply customer success to maximize long-term value for its users. Partnering with Gainsight helps us digitally […]

May 17, 2022

SaaS Companies Are Doubling-Down on Product-led Growth

58% of companies surveyed by Gainsight for its 2022 PLG Index already have a product-led growth strategy in place, and 47% plan to double their investment. San Francisco, California (May 17th, 2022) Gainsight has published its 2022 Product-Led Growth Index, a comprehensive report detailing the current status, defining metrics, and tools used by SaaS-based subscription businesses pursuing product-led growth (PLG). Along with RevOps Squared, a benchmarking research firm, Gainsight surveyed over 600 companies of various sizes, with varying annual contract values and across multiple industries. The report can be downloaded here.  PLG is a go-to-market strategy that transforms the way products are designed and delivered. This strategy puts the product at the forefront of the customer journey to drive acquisition, conversion, adoption, retention, and expansion. PLG achieves these objectives by leveraging product usage data to deliver immersive product experiences at scale. Subscription-based SaaS businesses, which need to align their products to their customers’ needs at every stage of the customer journey, are a natural candidate for PLG strategies.  While a relatively nascent concept, SaaS businesses clearly are gravitating to PLG, as evidenced by the Gainsight report. For example, a PLG motion already exists in 58% of surveyed companies. Meanwhile, 91% […]

March 30, 2022

Customer Success Has Officially Reached Critical Mass: The CS Index Report From Gainsight Shows 95% of Companies Have a Dedicated Customer Success Function

Churn reduction and product adoption were top priorities indicated by 83% and 81% of respondents, respectively. San Francisco, California (March 30th, 2022) Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of Customer Success programs within high-growth companies. The resulting report yields several insights on the contribution of Customer Success, most notably that companies that reported the highest Net Revenue Retention Rates (NRR) also reported investing 10% of revenue in their Customer Success Management (CSM) and Customer Success Operations (CSOps) teams. The complete Gainsight Customer Success Index can be found here. Gainsight embarked on the study with the goal of understanding the current state of Customer Success programs, including what executives are focusing on in 2022, the challenges they face, and how they are scaling their Customer Success operations. Over 350 companies across a wide range of size, industry segments and geographies participated in the research, from which multiple significant trends emerged: Customer Success is well-defined or present in 95% of companies Whether they are newly formed or well-established operations, B2B companies of all sizes are prioritizing customer success.  Strategic, data-driven investments make a huge difference to the bottom line Companies […]

March 17, 2022

Gainsight Continues Acceleration with Record ARR Growth in FY’22

The company hit multiple major milestones, enhanced its PX functionality, and made a strategic community platform acquisition, all while adding large enterprise accounts San Francisco, California (March 17, 2022) Gainsight announced the completion of its 2022 fiscal year, during which the company exceeded its growth expectations, expanded its customer base, completed a strategic acquisition, grew its employee count, and enhanced its products, among other notable achievements.  “Our customer and product communities are growing like never before,” said Nick Mehta, CEO of Gainsight. “I’m more fired up than ever by the direction of our industry, and how the ideas of customer-led, product-led, and community-led growth are transforming the ways companies grow.” Gainsight’s fiscal year 2022 highlights included: Large Enterprise Customer Growth Across Industries Gainsight continued to grow its share of the Customer Success and Product Experience markets with multiple large enterprise wins, including its largest Product Experience deal ever. Gainsight’s customer base now includes nearly 200 public companies. New and notable customers include Refinitiv, HMH, Trend Micro, and Powerschool. Gainsight CS and PX Products Deliver More Opportunities For Companies To Drive Durable, Consistent, Customer-Led and Product-Led Growth  Gainsight CS – Gainsight made CS easier to use by redesigning several areas of […]

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Locations

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  • San Francisco, CaliforniaYou’ll leave your heart in the office

    350 Bay Street, Suite 100
    San Francisco, CA 94133

    SF Opportunities

  • Phoenix, ArizonaThe hottest office of them all

    111 West Monroe St, Suite 601
    Phoenix, AZ 85003

    PHX Opportunities

  • St. Louis, MissouriThe gateway to your dreams

    14500 South Outer Forty, Suite 300
    Town and Country, MO 63017

    STL Opportunities

  • Hyderabad, IndiaMake your career dreams reality

    Module No. 205, 206, 207, 208
    Wing 1/ B, Level 2, Block D
    Cyber Gateway, Hitec City, Madhapur
    Hyderabad - 500081, Telangana, India

    HYD Opportunities

  • Bengaluru, IndiaYour best job starts here

    Kay Kay Towers
    17th Cross Road
    Sector 7, HSR Layout
    Bengaluru, Karnataka, India

    BLR Opportunities

  • London, United KingdomTake a chance near Chancery Lane

    38 Chancery Lane
    WeWork The Cursitor
    London WC2A 1EN, United Kingdom

    LDN Opportunities

  • Tel Aviv, IsraelPowered by 300 days of sunshine

    Aluf Magan Kalman 3
    Tel Aviv, Israel

    TLV Opportunities

  • Remote

    Whether it’s your home office or favorite local coffee shop, our flexible work policy means you’re welcome to work from wherever you feel productive.

    Remote Opportunities

If you're like us, the businesses you return to over and over do two things every time:

That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.

But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?

Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.

Nick Mehta (he/him)

Can you combine a passion for family, football, philosophy, physics, fashion and feminism with an obsession with SaaS customer success? Probably not, but Nick Mehta has made it his life’s mission to try.

Nick is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He works with a team of nearly 700 (affectionately nicknamed) “Gainsters.” Together, they've created the customer success category that's currently taking over the SaaS business model worldwide. Under Nick's leadership, Gainsight has built an award-winning company culture that is frequently recognized in numerous lists as a “Great Place to Work,” including Inc., Fortune, Glassdoor, Silicon Valley Business Journal, and more.

At the beginning of his career, Nick and some college classmates started online golf retailer Chipshot.com during the “dotcom” era. After that, Nick joined VERITAS Software as a Product Manager and over time became a VP and GM of a division of the company, which then became part of Symantec. Nick’s first CEO role was running the Summit-backed SaaS company, LiveOffice, which grew substantially and eventually sold to Symantec.

Nick has been named one of the Top SaaS CEOs by the Software report three years in a row, one of the Top CEOs of 2018 by Comparably, was a finalist for EY’s Entrepreneur of the Year, and holds one of highest Glassdoor approval ratings for CEOs. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant).

Nick is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field. He’s also an avid reader and is always excited to geek out about the measurement problem in quantum mechanics, the hard problem of consciousness and whether time really exists.

Jeff Depa

Jeff Depa is Chief Revenue Officer at Gainsight where he leads the company's day to day field operations driving outcomes for Gainsight customers. Jeff has more than two decades of leadership experience across sales, marketing, consulting, and systems engineering at companies including Sun Microsystems, Oracle and Datastax, where he he built, scaled and lead customer-focused, high performance enterprise teams that drove profitable hyper-growth across SaaS and software businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks. Jeff earned a B.S. in Biomedical Engineering from Case Western Reserve University and also holds a Masters in Management. Outside of his passion for driving outcomes in his clients' businesses, Jeff is an avid pilot, do-it-yourselfer and enjoys spending time with his family and on his tractor in Austin, TX.

Karl Rumelhart

Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.

Three Things You Need to Know About Karl

Robin Merritt

As a member of the executive leadership team at Gainsight, backed by Vista Private Equity, Robin serves as Senior Vice President, Chief of Staff and Community. In her role, Robin leads Global Corporate Communications, Public Relations, Customer Success Careers, and Philanthropy. She founded Gainsight’s social responsibility effort, building the Customer Success industry’s first-ever apprenticeship program for underrepresented communities and has raised over $2M for global giving to date. Robin’s impact on the Customer Success community and executives’ careers continues to guide the ~800 person company in propelling the category and trailblazing the human-first leadership movement.

Robin’s early career began at Bridgewater Associates, the largest and best-performing hedge fund in the world. She relocated from New York City to Silicon Valley in 2015 to join Box (NYSE: BOX) where, on the CEO’s team, she directed global internal communications across 4 continents, 9 countries, and 2,000+ employees. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.

Three Fun Things You Need to Know About Robin

Dan Steinman

Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.

Three Things You Need to Know About Dan