We help businesses build deep and lasting relationships with their customers.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?
Check it OutCreate a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.
Check it OutPulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.
Check it OutPulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.
Check it OutWho are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.
Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.
Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.
As the leading Customer Success platform provider, Gainsight empowers hundreds of customer-focused businesses to deliver outcomes and exceptional experiences everyday. We (literally) wrote the book on Customer Success, but we refuse to let it stop there. We never stop looking for the “next best thing” and work with industry thought leaders to bring the latest best practices to our customers and community.
Over 50,000 Copies Sold Globally
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
We believe in treating people the way we would want to be treated.
We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.
We believe in bringing the inner child in us to work everyday.
We believe in a beginner’s mind.
We believe in a totally internally-driven strive for greatness.
Download or Stream our #1 Hip-Hop Single Customer Success (Who’s Fired Up?)
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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.
We are the Customer Success innovators and these are the folks leading the charge.
Chief Executive Officer
Chief Customer Officer
Chief People Officer
Chief Revenue Officer
Chief Product Officer
Chief Marketing Officer
Chief of Staff & SVP, Strategic Programs
SVP & GM, Gainsight Essentials
CIO
CTO of PX
Chief Financial Officer
Head of Legal
SVP, Revenue Operations
EVP, Products
Vice President, Professional Services
EVP, Managing Director - India
SVP, Customer Experience and Operations
VP, Solutions Consulting
Chief Evangelist
VP, Platform Products
VP, Global Support
Director, Business Operations
Director, Engineering
SVP, Corporate Controller
VP, Engineering
VP, Product & Engineering
VP, Engineering, Data Science & DevOps
VP, Customer Success
Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.
February 2, 2023
The awards for Best Relationship, Best Value for Price, and Best Feature Set in the Product Analytics category were based entirely on feedback from Gainsight PX users San Francisco, California (February 2, 2023) Gainsight, the platform for Durable Growth™, announces that its Gainsight PX product has been named the winner of multiple awards from TrustRadius, a leader in enterprise software reviews. In its Winter 2023 Best Of competition, TrustRadius honored Gainsight PX with awards for Best Relationship, Best Value for Price, and Best Feature Set in the Product Analytics category. The award winners were determined by product reviews submitted to TrustRadius via its website between July and December, 2022. Gainsight PX allows product and customer success teams to create more value for customers directly within digital products through personalized in-app engagements and product analytics. When combined with other Gainsight products, PX users can drive more product adoption and customer retention in a scalable way. “The awards recognize our strategic investments in a unique set of features that give our clients instant insight into their product adoption and user feedback,” said Caitlin Quinlan, GM of Gainsight PX. “Focusing on product experiences aligns companies’ product roadmap with customer needs and delivers desired […]
January 24, 2023
The new bi-directional integration provides a feedback loop between customer success and product teams, making it easier to collaborate and improve customer experience. San Francisco, January 24th, 2023 –Gainsight, the platform for Durable Growth™, and Productboard, the leader in product management software, and today announced a bi-directional integration between Gainsight CS and Productboard that helps Product and Customer Success teams collaborate to drive customer satisfaction and guide roadmap strategy. With this integration, Customer Success teams can send customer product feedback from Gainsight directly into Productboard and track their customer product requests throughout the entire lifecycle. This orchestrated effort across functions creates unparalleled customer experiences, resulting in higher retention rates and powers organizational growth. “There’s often misalignment between Customer Success and Product teams. The two functions tend to be siloed, separated by conflicting priorities and miscommunication,” said Dave Killeen, Vice President of Product at Productboard. “With this new integration, we’re bridging that gap between Customer Success and Product and giving them the tools they need to work in lockstep to deliver the features and enhancements that promote customer retention and adoption.” “In today’s economy, efficient growth is the North Star for all businesses. Customer Success and Product teams must work together […]
January 18, 2023
At Evolve, its quarterly product event, Gainsight unveiled platform enhancements that help companies streamline work and digitally scale customer engagement San Francisco, California (January 18, 2023) Gainsight , the platform for Durable Growth™, celebrated its Evolve product conference today with the launch of new tools for SaaS companies striving to maintain growth despite challenging economic conditions. “We know our customers’ resources may be limited right now, which is why our product development has been focused on delivering tools that make SaaS companies more productive,” said Nick Mehta, CEO of Gainsight. “If we can help our customers be more efficient while strengthening their customer relationships, they can continue to grow durable businesses.” Gainsight’s products have always been geared toward helping SaaS companies deliver successful customer outcomes. Today’s product enhancements build on this by making the platform even easier to use while offering new tools to help SaaS companies scale faster. New digital tools help Gainsight users scale coverage to include all customers New tools help Gainsight customers create more active communities by providing their customers with a single digital destination for self-service access to content, support, documentation, and more. New community personalization capabilities enable businesses to segment community members for more […]
January 11, 2023
San Francisco, California (January 11th, 2023) Gainsight, the platform for Durable Growth™, has placed first overall on the Glassdoor Best Places to Work list for 2023. An Employees’ Choice Award, Glassdoor’s list is based solely on the input of employees who voluntarily provide anonymous feedback by completing a company review about their job, work environment and employer on Glassdoor. Gainsight has over 400 reviews on Glassdoor and a 4.8 rating overall. Ninety-nine percent of the reviewers approve of CEO Nick Mehta and 96% would recommend Gainsight to a friend. “I’d normally say ‘I’m humbled to…’ but being real, this is freaking awesome,” said Mehta. It’s awesome because it’s a sign of the dedication and belief our 1200+ Gainsters have in Human-First Business. I couldn’t be more grateful to work with these incredible humans.” Gainsight’s human-first approach is reflected in its value statements. This mindset, along with numerous programs and opportunities designed to foster employee health and growth, have helped Gainsight earn the trust and confidence of team members in the U.S., Europe, Canada, India, Israel, and Japan. “Gainsight’s purpose is to be a human-first company and they actually mean it – starting with Nick, the CEO, and trickling down to […]
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Whether it’s your home office or favorite local coffee shop, our flexible work policy means you’re welcome to work from wherever you feel productive.
Remote OpportunitiesIf you're like us, the businesses you return to over and over do two things every time:
That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.
But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?
Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.
Is the CEO of Gainsight, the platform that helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. He works with a team of over 1400 human beings who together have helped create the Customer Success category that's currently taking over the SaaS business model worldwide. Gainsight is a five-time Forbes Cloud 100 recipient and Nick has been named the #2 CEO by the Software Report, has a 99% approval rating on Glassdoor, and was named Entrepreneur Of The Year for Northern California Award. On top of all that, he was recently rated as the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant). He is a member of the Board of Directors at F5 (NASDAQ:FFIV) and has co-authored two books on Customer Success, Customer Success and The Customer Success Economy. He is passionate about family, football, philosophy, physics, fashion, parody music videos, and SaaS Customer Success. People told him it’s impossible to combine all of those interests, but Nick has made it his life’s mission to try.
Jeff Depa is Chief Revenue Officer at Gainsight where he leads the company's day to day field operations driving outcomes for Gainsight customers. Jeff has more than two decades of leadership experience across sales, marketing, consulting, and systems engineering at companies including Sun Microsystems, Oracle and Datastax, where he he built, scaled and lead customer-focused, high performance enterprise teams that drove profitable hyper-growth across SaaS and software businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks. Jeff earned a B.S. in Biomedical Engineering from Case Western Reserve University and also holds a Masters in Management. Outside of his passion for driving outcomes in his clients' businesses, Jeff is an avid pilot, do-it-yourselfer and enjoys spending time with his family and on his tractor in Austin, TX.
Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.
Three Things You Need to Know About Karl
As a member of the executive leadership team at Gainsight, backed by Vista Private Equity, Robin serves as Senior Vice President, Chief of Staff and Community. In her role, Robin leads Global Corporate Communications, Public Relations, Customer Success Careers, and Philanthropy. She founded Gainsight’s social responsibility effort, building the Customer Success industry’s first-ever apprenticeship program for underrepresented communities and has raised over $2M for global giving to date. Robin’s impact on the Customer Success community and executives’ careers continues to guide the ~800 person company in propelling the category and trailblazing the human-first leadership movement.
Robin’s early career began at Bridgewater Associates, the largest and best-performing hedge fund in the world. She relocated from New York City to Silicon Valley in 2015 to join Box (NYSE: BOX) where, on the CEO’s team, she directed global internal communications across 4 continents, 9 countries, and 2,000+ employees. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.
Three Fun Things You Need to Know About Robin
Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.
Three Things You Need to Know About Dan
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