Gainsight is Committed to Success For All - Our Customers, Our Employees, Our Community and Our Partners

We’re the Customer Success company

For decades, businesses have used data to drive customer acquisition. Now, we’re changing the game for those businesses by helping them leverage the power of customer data to manage at-risk customers and grow the lifetime value of healthy ones. Gainsight helps businesses gain insight into:

Customer Lifecycle

Customer Success strategies are not one-size-fits-all. Monitor and engage with a variety of customers.
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Risk Management

Use big data analytics to monitor customer health according to sales data, usage logs, support tickets, and more.
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Value Demonstration

Keep your customers loyal by helping them understand the value your products and services provide.
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Expansion and Advocacy

Find your biggest fans and identify accounts ripe for additional sales.
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Cross-Functional Collaboration

Improve team and task coordination, track business outcomes, and streamline operations
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A core piece of the Gainsight mission is to build the biggest community of Customer Success folks around. Here are some ways to join in.


Our culture is a cut above the rest

At Gainsight, we reject the idea that work and life are mutually exclusive. Our team members are passionate about what they do, and we strive to create an environment that brings that passion to life. We’re a diverse, brilliant, quirky group of people united by five core values:

  • The Golden Rule
  • Success for All Stakeholders
  • Child-like Joy
  • Shoshin (Beginner's Mind)
  • Stay Thirsty, My Friends

See Our Child-Like Joy In Action

The best and brightest work at Gainsight

We’re changing the way businesses understand their customers. Want to help?

See Open Positions

To change the world of business, you’ve got to have great captains

We are the Customer Success trailblazers, and these are the folks leading the charge.

B.J. Olson
VP, General Counsel and Corporate Secretary
Barr Moses
VP Customer Success Operations
VP Client Outcomes
Anil Chalasani
GM India & VP Product Operations
VP Product Marketing
VP Professional Services
Rob Pawlick
VP Controller
Ryan Toben
VP Revenue Operations
Aaron Groh
VP Solution Consulting
Philip Charm
Vice President Business Development & Alliances

Get In Touch With Us
  • Redwood City
    1400 Bridge Parkway Suite 101
    Redwood City, CA 94065
  • St. Louis
    14500 South Outer Forty, Suite 300
    Town and Country, MO 63017
  • Phoenix
    111 W Monroe St
    Phoenix, AZ 85003
  • Hyderabad
    Module No. 205, 206, 207, 208
    Wing 1/ B, Level 2, Block D
    Cyber Gateway, Hitec City, Madhapur
    Hyderabad - 500081, Telangana, India
  • Bangalore
    Kay Kay Towers
    17th Cross Road
    Sector 7, HSR Layout
    Bengaluru, Karnataka, India
  • London
    3 Waterhouse Square
    138 Holborn
    London EC1N 2SW, United Kingdom
    +44 203 900 2991

Nick Mehta

As a huge sports fan, Nick thinks of his job as being like that of a head coach. His role is to help bring the right people together on the team and put them in the best position to win for our customers, partners, employees and their families. He's a big believer in the Golden Rule and we try to apply it as much as we can to bring more compassion to our interactions with others. And he talks way too fast and overuses the word awesome like it's going out of style. Before coming to Gainsight, Nick was the CEO of awesome leading Software-as-a-Service E-Discovery provider LiveOffice through its acquisition by Symantec and prior to that was a Vice President at VERITAS Software and Symantec Corporation.

Three Things You Need to Know About Nick

Allison Pickens

Allison Pickens is a broadly recognized thought leader on Customer Success and on scaling teams during hypergrowth. She is Chief Customer Officer at the leading Customer Success software company. She is a frequent speaker and blogger, is an Advisor to several companies, and was named one of the top 50 people in sales and business development. She started her career in management consulting for Fortune 500 companies while at Boston Consulting Group and later worked in private equity investing at Bain Capital. At both companies she worked with organizations on driving change and scaling effectively. Allison decided that she couldn’t pass up the opportunity to work at Gainsight when Bain Capital Ventures led the Series B fundraising.

Three Things You Need to Know About Allison

Dan Steinman

Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.

Three Things You Need to Know About Dan

Puja Ramani

Puja Ramani is Gainsight's Sr. Director, Product Marketing. Puja builds Gainsight’s analytics and data discovery capabilities for enterprises to explore their data troves to gets answers to questions they didn’t know they had. Puja joins from Facebook where she worked on data-driven small business retention. Prior to Facebook, Puja held product management and engineering roles at Intuit. She holds an MBA from Harvard Business School.

Three Things You Need to Know About Puja

Sreedhar Peddineni

As the Co-founder and VP Engineering, Sreedhar leads our Engineering team here at Gainsight and loves building products that deliver true "business value" to our customers. Sreedhar and our founder, Jim Eberlin, have been long time partners, wherein Sreedhar co-founded Host Analytics and was instrumental in building Host Analytics product suite, development team, and company into an industry leading SaaS Corporate Performance Management (CPM) solution. Jim and Sreedhar partnered again at Gainsight to build our product suite that focuses on customer retention, which is a key business need for all of the subscription based businesses.

Three Things You Need to Know About Sreedhar

Denise Stokowski

Denise leads all things related to creating solutions in the field with our customers. She believes in partnership with her customers and delivering expertise that leads to successful deployment of Gainsight's solution. Denise has been implementing business software applications for over 20 years and built and led services teams at Marketo, Right90, and Epiphany.

Three Things You Need to Know About Denise

Anthony Kennada

Anthony, or "AK" as he's known around these parts, leads our Marketing team at Gainsight and has spent the last five years focused on the enterprise cloud application and security spaces. As an early employee at Box, Anthony fell in love with startup life and learned the value that culture can bring to a growing company. He joined Nick at LiveOffice, where he managed the company's OEM relationship with Symantec from contract signature to acquisition in January 2012. Among his many hats, Anthony is responsible for branding and identity, lead generation, content marketing, social media, press and analyst relations, events and thought leadership.

Three Things You Need to Know About Anthony

Mike Schmidt

Mike leads Gainsight’s Sales, Business Development and Solutions Consulting teams worldwide and brings a maniacal focus on building long-lasting customer relationships that deliver value and business impact. Additionally, he loves creating successful Sales cultures based on integrity, collaboration and having fun! Mike has been working in the Cloud Technology business since before it was called Cloud (remember Service Bureaus, ASPs, Hosting and more recently SaaS?) leading Sales teams at Oracle, RightNow Technologies and as an individual contributor at TriZetto and INFOTrust back in his healthcare days.

Three Things You Need to Know About Mike

Sherif Botros

Sherif’s mission is to find meaning in data. But he knows that statistics can lie so his work is to separate the wheat from the chaff. He will help Gainsight customers to better understand their customers, and to predict growth opportunities and risks well in advance with high confidence. Prior to Gainsight, Sherif served as Senior Director of Analytics at SAP Labs, where he led a Data Science team. He has also held leadership positions at Sun Microsystems, Loglogic and Mimosa Systems, and was on the original fraud detection team at Visa. In his spare time, Sherif developed a predictive model on how many times Nick Mehta will say “awesome” in a day as a function of the color of Nick’s shirt and socks and where we are in the quarter.

Three Things You Need to Know About Sherif

Karl Rumelhart

Karl will lead Gainsight’s expanded product vision and execution for a comprehensive customer success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.

Three Things You Need to Know About Karl

Karl Mosgofian

Karl leads our global IT team focused on empowering every Gainsight teammate with great technology. As the voice of IT inside Gainsight, he brings an IT mindset to everything we do. With over 30 years of experience in the field, Karl brings a breadth and depth of IT knowledge and deep connections to the CIO community. From consulting to startup adventures and through senior leadership roles at companies like Comdisco, Cadence Design Systems, and Harmonic, he has always been passionate about making his customers—both internal and external—wildly successful.

Three Things You Need To Know About Karl: