We help businesses build deep and lasting relationships with their customers.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.
Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.
Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.
Want to be a better CSM? Look no further than our online course list.
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
We believe in treating people the way we would want to be treated.
We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.
We believe in bringing the inner child in us to work everyday.
We believe in a beginner’s mind.
We believe in a totally internally-driven strive for greatness.
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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.
February 4, 2019
B2B Product Teams Can Leverage Deep Product Insights and Personalize In-App Engagements to Build Products Customers Love to Use [Redwood City, CA – February 4, 2019] — Today, Gainsight®, the leading provider of customer growth solutions, announced the launch of Gainsight PX, an easy, powerful, and complete Product Experience Platform. Built on the foundation of the company’s recent acquisition of Aptrinsic, Gainsight PX addresses the common challenges product leaders face by helping them make data-driven decisions, engage users directly within the product, and demonstrate the business impact of their investments. The Role of Product in the Subscription Era In the subscription economy where customers have more choice than ever before, digital products must consistently deliver value in order to retain customers. As a result, product teams play an elevated role in delivering exceptional product experiences, and ultimately, business outcomes. “One of the main reasons we acquired Aptrinsic in 2018 was because we realized true customer success starts with a delightful product,” said Nick Mehta, Chief Executive Officer at Gainsight. “As a former product manager, I understand the struggles people in product management role face, and I’m proud that the introduction of Gainsight PX offers the first and only platform to help […]
January 9, 2019
Gainsight-Commissioned Study Surveyed 160 Respondents at U.S. Enterprises About Their Customer Success Initiatives and Investments [Redwood City, CA – January 9, 2019] — As companies shift to digital services, customer success (CS) is emerging as a critical business function for driving customer retention and growth. A new study conducted by Forrester Consulting on behalf of Gainsight®, the customer success company, found that nearly 70 percent of companies with CS programs increased customer retention, while 91 percent of companies without customer success programs believe their customers suffer through issues that could be prevented or reduced through CS. “The success of businesses providing digital services is inextricably linked to the success of their customers—that clearly puts customers in the driver seat,” said Nick Mehta, CEO of Gainsight. “That means companies need to proactively ensure customers are getting the experience and value they expect, while identifying issues and at-risk customers before the customer even knows there’s a problem. This requires a new mindset, new processes and the right technology to support it across the entire organization.” According to the study, companies that already have customer success programs expect to further invest in the following areas of their programs: Staffing: Nearly 80 percent of companies […]
December 12, 2018
Company Recognized in “Best Company Culture” Category, While CEO, Nick Mehta Named Among “Best CEOs” [Redwood City, CA – December 12, 2018] — Gainsight™, the Customer Success company, announced today that it has been awarded two prestigious honors in Comparably’s 2018 “Best of” program – receiving awards in both its “Best Company Culture” and “Best CEOs” lists. Out of tens of thousands of U.S. companies, Gainsight ranked eleventh among best small companies, and its CEO, Nick Mehta ranked 15 in the Top 50 Best CEOs for Small/Med-Size companies. “It’s an incredible honor for Gainsight to be named among other businesses and leaders who are driving positive culture change across several industries,” said Nick Mehta, Gainsight CEO. “At Gainsight, our purpose and culture are founded on the principle of being human first, meaning the decisions we make must be for the betterment of our shareholders, customers, teammates, their families, and the communities around us. These awards are truly a testament to the committed individuals who make this happen at Gainsight every day. Without them, we wouldn’t be where or who we are.” As a platform, Comparably provides anonymous and comprehensive data on compensation and insights into work culture, so it’s natural […]
October 30, 2018
[Redwood City, CA – October 30, 2018] – Gainsight™, the Customer Success company, announced today that its Chief Operating Officer, Allison Pickens, was recognized as one of the Top Women Leaders in SaaS of 2018 by The SaaS Report. The SaaS Report is a comprehensive source for business news, investment activity, and corporate actions related to the SaaS and software sectors. Nominated leaders were assessed across a number of key areas including integrity, intelligence, drive, company culture, and company growth, among other areas. The SaaS Report created the list to recognize and celebrate the accomplishments of women in SaaS, software and the broader technology field. The goal is to shine a light on these leaders to help inspire and encourage today’s younger generation of women to aim high in their ambitions. “I am honored to be recognized by The SaaS Report, especially on a list that includes luminary and entrepreneurial leaders such as Amy Chang, Sandi Lin, and Raja Hammoud,” said Allison Pickens, Chief Operating Officer at Gainsight. “When women are recognized for their achievements, it shows that leaders come in all forms and inspires people of all genders in their career aspirations. I believe SaaS companies today have […]
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If you're like us, the businesses you return to over and over do two things every time:
That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.
But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?
Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.
As a huge sports fan, Nick thinks of his job as being like that of a head coach. His role is to help bring the right people together on the team and put them in the best position to win for our customers, partners, employees and their families. He's a big believer in the Golden Rule and we try to apply it as much as we can to bring more compassion to our interactions with others. And he talks way too fast and overuses the word awesome like it's going out of style. Before coming to Gainsight, Nick was the CEO of awesome leading Software-as-a-Service E-Discovery provider LiveOffice through its acquisition by Symantec and prior to that was a Vice President at VERITAS Software and Symantec Corporation.
Three Things You Need to Know About Nick
Allison Pickens is a broadly recognized thought leader on Customer Success and on scaling teams during hypergrowth. She is Chief Customer Officer at the leading Customer Success software company. She is a frequent speaker and blogger, is an Advisor to several companies, and was named one of the top 50 people in sales and business development. She started her career in management consulting for Fortune 500 companies while at Boston Consulting Group and later worked in private equity investing at Bain Capital. At both companies she worked with organizations on driving change and scaling effectively. Allison decided that she couldn’t pass up the opportunity to work at Gainsight when Bain Capital Ventures led the Series B fundraising.
Three Things You Need to Know About Allison
Anthony, or "AK" as he's known around these parts, leads our Marketing team at Gainsight and has spent the last five years focused on the enterprise cloud application and security spaces. As an early employee at Box, Anthony fell in love with startup life and learned the value that culture can bring to a growing company. He joined Nick at LiveOffice, where he managed the company's OEM relationship with Symantec from contract signature to acquisition in January 2012. Among his many hats, Anthony is responsible for branding and identity, lead generation, content marketing, social media, press and analyst relations, events and thought leadership.
Three Things You Need to Know About Anthony
Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.
Three Things You Need to Know About Karl
Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.
Three Things You Need to Know About Dan