We help businesses build deep and lasting relationships with their customers.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.
Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.
Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
We believe in treating people the way we would want to be treated.
We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.
We believe in bringing the inner child in us to work everyday.
We believe in a beginner’s mind.
We believe in a totally internally-driven strive for greatness.
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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.
November 4, 2019
Seasoned Marketing Leader to Help Lead Gainsight’s Next Phase of Growth [San Francisco, CA – November 4, 2019] – Gainsight®, the Customer Success company, today announced the appointment of Stephanie Robotham as Gainsight’s new Chief Marketing Officer. Robotham is a seasoned go-to-market leader with experience driving success for high-growth SaaS companies, such as Cordial, Optimizely, and Salesforce. Robotham will lead Gainsight’s Demand Generation, Corporate Marketing, and Business Development teams. “I’m thrilled to welcome Stephanie as Gainsight’s new CMO. Her experience leading marketing organizations at top SaaS companies will be invaluable to the success of the company,” said Nick Mehta, CEO of Gainsight. “Gainsight has grown exponentially in the past couple of years, and under Stephanie’s leadership, we will be able to accelerate our growth. We have an incredible leadership team that is paving the way for an exciting future for Gainsight, our customers, and the broader customer success market.” Stephanie Robotham has more than 25 years of experience building impactful, customer-centric teams at high-growth, entrepreneurial SaaS companies. She has led marketing teams as the CMO at Cordial Inc. and Iterable, and as the VP of Corporate Marketing at Optimizely. Before that, Robotham spent nearly 11 years at Salesforce. I’m thrilled […]
September 11, 2019
The Customer Cloud Provider Will Appear in the September Issue of Forbes Magazine [San Francisco, CA – September 11, 2019] – Gainsight™, the Customer Success company, has been named to the Forbes 2019 Cloud 100, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures. This is the fourth consecutive year Gainsight has been named on a Forbes Cloud 100 list. “Bessemer Venture Partners and Salesforce Ventures have kept their eye on the cloud market for years; they’re the preeminent experts. That’s why it’s especially affirming for them to recognize Gainsight,” said Nick Mehta, CEO of Gainsight. “The fact that Gainsight has been on the Cloud 100 list for four consecutive years proves customer success isn’t just another fad—it’s here to stay. I’m so proud of the Gainsight team for constantly innovating within our Customer Cloud to make customer-centricity the best path toward driving sustainable business growth.” As part of the rigorous selection process for the Forbes 2019 Cloud 100, Bessemer Venture Partners received submissions from hundreds of cloud startups. The Cloud 100 Judging Panel, made up of public cloud company CEOs, reviewed the data […]
August 6, 2019
Mehta Recognized for SaaS Leadership for the Third Consecutive Year [San Francisco, CA – August 6, 2019] – Gainsight™, the Customer Success company, announced today that its Chief Executive Officer, Nick Mehta, was recognized as one of the Top 50 SaaS CEOs of 2019 by The Software Report. Mehta ranked second on the list, jumping up from the third spot in the 2018 list. The Top 50 SaaS CEOs were reviewed across a number of key attributes including integrity, intellect, drive, emotional intelligence, organizational culture, and operational skill. “There are so many distinguished CEOs on this list and I’m incredibly honored to be recognized among the likes of Eric Yuan, Linda Crawford, Corey Thomas, Reggie Aggarwal, and Jeff Lawson,” said Nick Mehta, Chief Executive Officer at Gainsight. “If CEOs operate with a customer-centric mindset, it benefits more than just the customers and the bottom line. When a business and its customers are succeeding, it’s validation and a celebration for employees. I believe this list reflects leaders who understand the ripple effect of putting customers at the center of their business models, and I’m excited to be a part of it.” The Software Report (formerly known as “The SaaS Report”) is […]
June 27, 2019
The Global Event Series Will Host Conferences in Atlanta, Boston, New York City, Seattle, and London [San Francisco – June 27, 2019] – Gainsight®, the customer success company, today announced that it’s taking its legendary Pulse conference on the road with five new dates both stateside and abroad, via the Pulse World Tour. In the fall, Pulse, which is the biggest customer success learning and networking event in the world, will be making its way to Atlanta, Boston, New York City, Seattle, and London. The events are created for customer and product-focused professionals interested in building more customer-centric businesses that result in recurring revenue. Throughout the high-energy conference, attendees will network with peers in their community while learning from top customer and product-focused industry professionals. “After the success of last year’s sold-out Pulse World Tour events, we realized there was a lot of interest in bringing Pulse to local communities where the customer success profession is practiced,” said Mike Manheimer, Gainsight SVP of Marketing. “This year, we have an opportunity to bring a new set of expertise to major markets with our focus on bringing customer success and product management together to create more customer-centric businesses.” The Pulse World Tour […]
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If you're like us, the businesses you return to over and over do two things every time:
That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.
But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?
Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.
Can you combine a passion for family, football, philosophy, physics, fashion and feminism with an obsession with SaaS customer success? Probably not, but Nick Mehta has made it his life’s mission to try.
Nick is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He works with a team of nearly 700 (affectionately nicknamed) “Gainsters.” Together, they've created the customer success category that's currently taking over the SaaS business model worldwide. Under Nick's leadership, Gainsight has built an award-winning company culture that is frequently recognized in numerous lists as a “Great Place to Work,” including Inc., Fortune, Glassdoor, Silicon Valley Business Journal, and more.
At the beginning of his career, Nick and some college classmates started online golf retailer Chipshot.com during the “dotcom” era. After that, Nick joined VERITAS Software as a Product Manager and over time became a VP and GM of a division of the company, which then became part of Symantec. Nick’s first CEO role was running the Summit-backed SaaS company, LiveOffice, which grew substantially and eventually sold to Symantec.
Nick has been named one of the Top SaaS CEOs by the Software report three years in a row, one of the Top CEOs of 2018 by Comparably, was a finalist for EY’s Entrepreneur of the Year, and holds one of highest Glassdoor approval ratings for CEOs. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant).
Nick is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field. He’s also an avid reader and is always excited to geek out about the measurement problem in quantum mechanics, the hard problem of consciousness and whether time really exists.
Stephanie Robotham is Chief Marketing Officer at Gainsight. She's driven success for decades at high-growth SaaS companies as a go-to-market leader. Now, as the architect of Gainsight's Demand Generation, Corporate Marketing, and Business Development teams, Steph's 25 years of experience building customer-centric Marketing organizations will help power Gainsight's growth in the marketplace. And, through her vision for Gainsight's leadership in the global customer success movement, she'll help define the next decade of customer success itself.
Steph was born and raised in the U.K. and relocated to the Bay Area with Salesforce where she spent 11 years. She later led Marketing teams as CMO at Cordial Inc. and Iterable, and as the VP of Corporate Marketing at Optimizely.
Passionate about animal welfare, Steph is working on plans to open a Cocker Spaniel rescue and rehabilitation facility as her second career.
Robin sits on Gainsight’s executive leadership team as Chief of Staff to the CEO and Senior Director of Communications. An East-coaster at heart, she relocated from New York City to Silicon Valley in 2015 to join Box where, on the CEO’s team, she directed all global internal communications across 4 continents, 9 countries and roughly 2,000 employees. Robin spent the early part of her career in executive talent acquisition - most notably with Bridgewater Associates, the largest hedge fund (AUM) in the world. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.
Three Things You Need to Know About Robin
Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.
Three Things You Need to Know About Karl
Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.
Three Things You Need to Know About Dan