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About Gainsight

We help businesses build deep and lasting relationships with their customers.

Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.

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Gainsight drives Customer Success for organizations of all sizes with these solutions:

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    Gainsight Customer Success Platform

    A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.

    Learn about our products
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    Gainsight Elements Best Practices

    Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.

    Learn about our Solutions
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    Gainsight Partner Ecosystem

    Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.

    Learn about our Ecosystem
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    Pulse Community

    Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.

    Learn about Pulse

Our Expertise

As the leading Customer Success platform provider, Gainsight empowers hundreds of customer-focused businesses to deliver outcomes and exceptional experiences everyday. We (literally) wrote the book on Customer Success, but we refuse to let it stop there. We never stop looking for the “next best thing” and work with industry thought leaders to bring the latest best practices to our customers and community.

  • Customer Success Book
    Advance Your Professional Career With Pulse+

    Exclusive content and courses added monthly

    Pulse+
  • Customer Success Book
    Read the #1 Bestselling Book on Customer Success

    Over 50,000 Copies Sold Globally

    Buy on Amazon Listen on Audible
Dive into More Customer Success Resources

Recognition

  • Inc 5000
  • Fast 100
  • Fast 500
  • Codie
  • Cloud 100
  • Fortune 100
  • TrustRadius
  • G2Crowd
  • AppExchange

Our Purpose

To be living proof you can win in business while being human first.

Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.

In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.

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Learn more about Gainsight’s commitment to diversity and inclusion

Our Values

Our Values

  • Golden Rule

    We believe in treating people the way we would want to be treated.

  • Success for All

    We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.

  • Childlike Joy

    We believe in bringing the inner child in us to work everyday.

  • Shoshin

    We believe in a beginner’s mind.

  • Stay Thirsty

    We believe in a totally internally-driven strive for greatness.

Our Culture

Download or Stream our #1 Hip-Hop Single Customer Success (Who’s Fired Up?)

Watch the Live PerformanceCheck out the lyrics
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We’re changing the way businesses understand and serve their customers. Want to help?

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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.

To Change The World of Business, You've Got To Have Great Captains

We are the Customer Success innovators and these are the folks leading the charge.

  • Image for Alka Tandan
    Alka Tandan

    SVP, Finance

  • Image for Anil Kumar Chalasani
    Anil Kumar Chalasani

    SVP, Country Head, India

  • Image for Bhavani Murali
    Bhavani Murali

    VP, Engineering

  • Image for Brent Krempges
    Brent Krempges

    VP, Solutions Consulting

  • Image for Caitlin Quinlan
    Caitlin Quinlan

    SVP, Revenue Operations

  • Image for Dan Steinman
    Dan Steinman

    Chief Evangelist

  • Image for Denise Stokowski
    Denise Stokowski

    VP, Platform Products

  • Image for Emily McDaniel
    Emily McDaniel

    VP, Global Support

  • Image for Hayley Jean Farr
    Hayley Jean Farr

    VP, Vertical Solutions

  • Image for Karl Mosgofian
    Karl Mosgofian

    CIO

  • Image for Kellie Capote
    Kellie Capote

    SVP, Client Outcomes

  • Image for Kelly DeHart
    Kelly DeHart

    SVP, Corporate Sales & Account Management

  • Image for Maksim Ovsyannikov
    Maksim Ovsyannikov

    SVP, Products

  • Image for Megha Mathur
    Megha Mathur

    Director, Business Operations

  • Image for Mickey Alon
    Mickey Alon

    CTO of PX

  • Image for Peter Wride
    Peter Wride

    Sr. Director, Strategic Services

  • Image for Ramanujan GA
    Ramanujan GA

    Director, Engineering

  • Image for Rob Pawlick
    Rob Pawlick

    SVP, Corporate Controller

  • Image for Ryan Toben
    Ryan Toben

    SVP & GM, EMEA

  • Image for Shrikant Kashid
    Shrikant Kashid

    VP, Engineering

  • Image for Siddhartha Gutha
    Siddhartha Gutha

    VP, Product & Engineering

  • Image for Somasekhar Bobba
    Somasekhar Bobba

    VP, Engineering, Data Science & DevOps

  • Image for Sridhar Gollapalli
    Sridhar Gollapalli

    VP, Customer Success

  • Image for Tyler McNally
    Tyler McNally

    VP, Customer Experience

Press Releases

Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

April 8, 2021

Gainsight Announces Horizon Analytics

New Capabilities Simplify How Businesses Can Unify and Leverage Customer Data, Make it Easy to Put Powerful Customer Analytics into the Hands of Every Stakeholder SAN FRANCISCO, CA — April 8, 2021 — Gainsight, the Customer Success Company, today announced the launch of Horizon Analytics, delivering robust new reporting and analytics capabilities to its industry-leading Customer Success software platform. Horizon Analytics aims to help users uncover faster insights, inform better business decisions with accurate and relevant reporting, and improve retention and growth by driving company-wide customer-centricity.  As Customer Success continues to mature, everyone from CEOs to CSMs are leveraging more data points to optimize their operations, improve team performance, and measure their impact on Net Dollar Retention (NDR). Horizon Analytics helps businesses drive customer centricity, reduce churn and deliver better outcomes by delivering rich customer insights to teams and shareholders across the organization – from customer success and sales to marketing, product, engineering, key executives and board members. Customer Success used to be all about building the ship, hiring the crew, and sailing from shore. Now that they’ve set sail, the new focus is on optimizing the route and navigation toward the destination. Horizon Analytics provides that data to help […]

March 11, 2021

Gainsight Delivers Record-Breaking Year, Surpassing $100 Million ARR as Momentum for Customer Success Movement Accelerates Worldwide

Partnership with Vista Equity Partners highlights a year in which Gainsight saw Customer Success and net dollar retention become mission-critical for businesses of all sizes, in all industries, around the world. SAN FRANCISCO, CA—MARCH 11, 2021 — Gainsight, the Customer Success Company, today announced highlights from a record-breaking fiscal year. The company’s momentum comes on the heels of a majority investment from Vista Equity Partners, a leading global investment firm for enterprise software, data and technology-enabled businesses. 2020 marked a year of significant growth for Gainsight as it surpassed $100 million in annual recurring revenue (ARR). The company achieved record-breaking bookings from around the globe as enterprises in SaaS, technology, manufacturing, healthcare, finance, and security, amongst others, expanded their focus on end-to-end customer-centricity and net dollar retention (NDR) as the core driver for business growth. “The transformative power of Customer Success vastly accelerated in what was a challenging year for many businesses,” said Gainsight CEO Nick Mehta. “In a digital-led world, where software sits at the core of what nearly every business already is, or is striving to become, growth, and in some cases survival, rests on their ability to deliver across the entire customer journey—from ensuring a great in-product […]

November 30, 2020

Gainsight Announces Majority Investment from Vista Equity Partners

The Vista partnership will accelerate momentum of the Customer Success movement    San Francisco, CA – November 30, 2020 – Gainsight, the Customer Success company, today announced it has signed an agreement to receive a majority investment from Vista Equity Partners (“Vista”), a leading global investment firm focused on enterprise software, data and technology-enabled businesses.    Gainsight and Vista will partner to further accelerate the Customer Success movement and growth in the Customer Success profession. Recognized as the market and thought leader for Customer Success software, Gainsight empowers hundreds of customer-focused businesses to deliver positive outcomes and exceptional experiences to their customers every day by enabling enterprises to successfully on-board, retain and expand their customer base.    “We learned about Vista because many of their portfolio companies are Gainsight customers and we saw how they partner with leading enterprise software businesses to accelerate success,” said Nick Mehta, CEO of Gainsight. “Reaching unicorn status and working with Vista is validation of how far the Customer Success community has come over the last seven years and how important our work is to the growth and financial strength of some of the world’s leading businesses. I couldn’t be more excited to partner with […]

October 19, 2020

Gainsight Welcomes New Chief Revenue Officer, Jeff Depa

[San Francisco, CA – October 19, 2020] – Gainsight, the Customer Success company, today announced the appointment of Jeff Depa as the company’s new Chief Revenue Officer. Depa is a seasoned enterprise sales leader with proven experience driving success for high-growth SaaS companies, such as Lucidworks, DataStax, Oracle, and Sun Microsystems, and will now lead Gainsight’s Sales organization.  “I’m thrilled to welcome Jeff as Gainsight’s new CRO. His experience leading and developing high-performing sales teams at top SaaS companies will be invaluable,” said Nick Mehta, CEO of Gainsight. “Gainsight has grown rapidly in the past couple of years, and under Jeff’s leadership, I’m confident we will be able to continue that acceleration. We have an incredible team that is paving the way for an exciting future for Gainsight, our customers, and our community.” Jeff has more than two decades of leadership experience across sales, marketing consulting, and systems engineering. He is known for building, scaling, and leading customer focused, high performance enterprise teams and driving profitable hyper-growth across cloud and SaaS, enterprise software, converged infrastructure, and professional services businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks.  “Gainsight is at the forefront of Customer Success and Product Experience and […]

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Locations

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  • San Francisco, CaliforniaYou’ll leave your heart in the office

    350 Bay Street, Suite 100
    San Francisco, CA 94133

    SF Opportunities

  • San Mateo, CaliforniaA paradise in the peninsula

    400 Concar Dr, 4th Floor
    San Mateo, CA 94402

    SM Opportunities

  • Phoenix, ArizonaThe hottest office of them all

    111 West Monroe St, Suite 601
    Phoenix, AZ 85003

    PHX Opportunities

  • St. Louis, MissouriThe gateway to your dreams

    14500 South Outer Forty, Suite 300
    Town and Country, MO 63017

    STL Opportunities

  • Hyderabad, IndiaMake your career dreams reality

    Module No. 205, 206, 207, 208
    Wing 1/ B, Level 2, Block D
    Cyber Gateway, Hitec City, Madhapur
    Hyderabad - 500081, Telangana, India

    HYD Opportunities

  • Bengaluru, IndiaYour best job starts here

    Kay Kay Towers
    17th Cross Road
    Sector 7, HSR Layout
    Bengaluru, Karnataka, India

    BLR Opportunities

  • London, United KingdomTake a chance near Chancery Lane

    38 Chancery Lane
    WeWork The Cursitor
    London WC2A 1EN, United Kingdom

    LDN Opportunities

  • Tel Aviv, IsraelPowered by 300 days of sunshine

    Aluf Magan Kalman 3
    Tel Aviv, Israel

    TLV Opportunities

  • Remote

    Whether it’s your home office or favorite local coffee shop, our flexible work policy means you’re welcome to work from wherever you feel productive.

    Remote Opportunities

If you're like us, the businesses you return to over and over do two things every time:

That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.

But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?

Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.

Nick Mehta (he/him)

Can you combine a passion for family, football, philosophy, physics, fashion and feminism with an obsession with SaaS customer success? Probably not, but Nick Mehta has made it his life’s mission to try.

Nick is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He works with a team of nearly 700 (affectionately nicknamed) “Gainsters.” Together, they've created the customer success category that's currently taking over the SaaS business model worldwide. Under Nick's leadership, Gainsight has built an award-winning company culture that is frequently recognized in numerous lists as a “Great Place to Work,” including Inc., Fortune, Glassdoor, Silicon Valley Business Journal, and more.

At the beginning of his career, Nick and some college classmates started online golf retailer Chipshot.com during the “dotcom” era. After that, Nick joined VERITAS Software as a Product Manager and over time became a VP and GM of a division of the company, which then became part of Symantec. Nick’s first CEO role was running the Summit-backed SaaS company, LiveOffice, which grew substantially and eventually sold to Symantec.

Nick has been named one of the Top SaaS CEOs by the Software report three years in a row, one of the Top CEOs of 2018 by Comparably, was a finalist for EY’s Entrepreneur of the Year, and holds one of highest Glassdoor approval ratings for CEOs. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant).

Nick is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field. He’s also an avid reader and is always excited to geek out about the measurement problem in quantum mechanics, the hard problem of consciousness and whether time really exists.

Jeff Depa

Jeff Depa is Chief Revenue Officer at Gainsight where he leads the company's day to day field operations driving outcomes for Gainsight customers. Jeff has more than two decades of leadership experience across sales, marketing, consulting, and systems engineering at companies including Sun Microsystems, Oracle and Datastax, where he he built, scaled and lead customer-focused, high performance enterprise teams that drove profitable hyper-growth across SaaS and software businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks. Jeff earned a B.S. in Biomedical Engineering from Case Western Reserve University and also holds a Masters in Management. Outside of his passion for driving outcomes in his clients' businesses, Jeff is an avid pilot, do-it-yourselfer and enjoys spending time with his family and on his tractor in Austin, TX.

Karl Rumelhart

Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.

Three Things You Need to Know About Karl

Robin Merritt

As a member of the executive leadership team at Gainsight, backed by Vista Private Equity, Robin serves as Senior Vice President, Chief of Staff and Community. In her role, Robin leads Global Corporate Communications, Public Relations, Customer Success Careers, and Philanthropy. She founded Gainsight’s social responsibility effort, building the Customer Success industry’s first-ever apprenticeship program for underrepresented communities and has raised over $2M for global giving to date. Robin’s impact on the Customer Success community and executives’ careers continues to guide the ~800 person company in propelling the category and trailblazing the human-first leadership movement.

Robin’s early career began at Bridgewater Associates, the largest and best-performing hedge fund in the world. She relocated from New York City to Silicon Valley in 2015 to join Box (NYSE: BOX) where, on the CEO’s team, she directed global internal communications across 4 continents, 9 countries, and 2,000+ employees. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.

Three Fun Things You Need to Know About Robin

Snickerdoodle

Snickerdoodle is Gainsight’s Chief Snuggles Officer. Both hypoallergenic and hyperaware of employees needs, Snickerdoodle is an enormous driver of culture within the organization. While his age may make him young enough to be an intern, he has dog years of experience in cross-functional barking, advanced persuasion tactics (a.k.a. begging), and the 80-minute naptime.

His favorite book is Rich Dog, Poor Dog and his go-to karaoke song is, well, everyone’s—he just loves to bark sing along.

Dan Steinman

Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.

Three Things You Need to Know About Dan