Customer Success Software

Retain and Grow Your Customers at Scale

Gainsight offers the core Customer Success capabilities needed to make customers your best growth engine. Get a comprehensive view of your customers, uncover trends and risks, and empower your team to scale with proven actions that deliver outcomes.

Optimize to Better Retain and Grow Customer Revenue

Gainsight’s revenue optimization solutions provide the tools to optimize revenue growth within your customer base, enabling revenue-focused teams with the insights and workflows needed to take a more programmatic approach to renewal and expansion opportunities.

Supercharge team productivity and scale your CS strategy

Empower CSMs to work more efficiently with all of their most important insights and action items for their portfolio in a single, personalized view
Trigger the right actions at the right time with proactive alerts and prescriptive, step-by-step playbooks
Power your digital-led strategy and deliver personalized engagement at scale with automated journey orchestration
Take productivity to the next level with integrations to the tools your team uses every day, such as Zoom, Gong, Gmail and Outlook

Simplify collaboration around your customers’ success

Enable better hand-offs for customer-facing teams and save time with centralized note-taking and touchpoint tracking
Capture customer goals, develop an action plan to achieve them, and collaborate directly with customers on their progress
Coordinate the right actions across multiple teams and drive consistency in key workflows with prescriptive playbooks

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Deeply understand customers to better retain and grow your base.

Get an easy-to-understand view of contacts within each account, including key influencers, to better navigate renewal and expansion opportunities
Receive real-time alerts on critical news from key accounts to better anticipate and get ahead of potential risk
Notify your team when a customer champion changes roles or companies to proactively address potential risk or opportunity

See how Gainsight CS helped Cisco transform
their customer success organization.

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Build a best-in-class customer feedback program

Gather customer feedback with native survey capabilities including NPS, CSAT, and custom surveys
Automatically trigger the right actions and engagement based on customer feedback to power a closed-loop approach
Save time with a survey question library and best practice templates that fit seamlessly into your user experience

Align Your Business Around a Single View of the Customer

Provide a centralized, holistic view of your customer, their journey, and desired outcomes to every team
Monitor customer health with the most accurate and comprehensive health scoring framework to spot risk and opportunity sooner
Uncover actionable insights and trends from your customer data with powerful, easy-to-use analytics

Better Forecast and Manage Customer Revenue

Align every team involved in renewal and expansion opportunities around a single, centralized command center
More accurately predict renewals by enriching opportunity data with key customer success insights and AI-powered scoring
Easily surface opportunities that need attention and enable your team to take the right actions faster

Uncover actionable CX insights with AI-powered analytics

Easily identify the activities that are driving better customer experiences and enable more strategic, data-driven decisions
Fully understand the voice of the customer by aggregating and analyzing sentiment from across the Gainsight platform and other third-party sources
Prove the impact of your actions on CX, retention, and revenue growth