Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.Learn More
Supercharge team productivity and scale your CS strategy
Simplify collaboration around your customers’ success
Deeply understand customers to better retain and grow your base.
Build a best-in-class customer feedback program
Align Your Business Around a Single View of the Customer
Better Forecast and Manage Customer Revenue
Uncover actionable CX insights with AI-powered analytics
Enable your team with a single source of truth for essential information about every customer
Create a robust framework to capture every dimension of your customer health
Scale your team’s actions with proactive alerts and proven workflows and templates
Align and drive next steps with a chronological, easy-to-update view of every customer interaction
Help your team guide customers to desired outcomes and easily share updates
Explore trends and share critical insight with industry-leading reporting and dashboards
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Centralize your customer experience data to uncover trends and increase visibility for teams
Capture and analyze customer feedback to better understand customer sentiment and your impact on their success
Scale faster with automated, closed-loop processes powering surveys and other customer engagements
Use AI to connect customer insights with business impact and uncover significant opportunities for growth
Leverage a centralized command center to manage, analyze, and more accurately predict renewals
View all the contacts within a customer and understand their influence with the account
Effortlessly stay up-to-date on key customers with real-time notifications about critical events
Monitor key sponsors, proactively alert your team to changes, and maintain customer relationships
Leverage rich customer data analysis and robust workflow capabilities to identify expansion opportunities and streamline account planning
Unlock a new pipeline source and showcase the impact of CS on revenue growth with Customer Success Qualified Leads