





Supercharge team productivity and scale your CS strategy
Empower CSMs to work more efficiently with all of their most important insights and action items for their portfolio in a single, personalized view
Trigger the right actions at the right time with proactive alerts and prescriptive, step-by-step playbooks
Power your digital-led strategy and deliver personalized engagement at scale with automated journey orchestration
Take productivity to the next level with integrations to the tools your team uses every day, such as Zoom, Gong, Gmail and Outlook

Simplify collaboration around your customers’ success
Enable better hand-offs for customer-facing teams and save time with centralized note-taking and touchpoint tracking
Capture customer goals, develop an action plan to achieve them, and collaborate directly with customers on their progress
Coordinate the right actions across multiple teams and drive consistency in key workflows with prescriptive playbooks
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Deeply understand customers to better retain and grow your base.
Get an easy-to-understand view of contacts within each account, including key influencers, to better navigate renewal and expansion opportunities
Receive real-time alerts on critical news from key accounts to better anticipate and get ahead of potential risk
Notify your team when a customer champion changes roles or companies to proactively address potential risk or opportunity
Build a best-in-class customer feedback program
Gather customer feedback with native survey capabilities including NPS, CSAT, and custom surveys
Automatically trigger the right actions and engagement based on customer feedback to power a closed-loop approach
Save time with a survey question library and best practice templates that fit seamlessly into your user experience
Align Your Business Around a Single View of the Customer
Provide a centralized, holistic view of your customer, their journey, and desired outcomes to every team
Monitor customer health with the most accurate and comprehensive health scoring framework to spot risk and opportunity sooner
Uncover actionable insights and trends from your customer data with powerful, easy-to-use analytics
Better Forecast and Manage Customer Revenue
Align every team involved in renewal and expansion opportunities around a single, centralized command center
More accurately predict renewals by enriching opportunity data with key customer success insights and AI-powered scoring
Easily surface opportunities that need attention and enable your team to take the right actions faster
Uncover actionable CX insights with AI-powered analytics
Easily identify the activities that are driving better customer experiences and enable more strategic, data-driven decisions
Fully understand the voice of the customer by aggregating and analyzing sentiment from across the Gainsight platform and other third-party sources
Prove the impact of your actions on CX, retention, and revenue growth
Deliver The Outcomes Your
Customers Desire
Customer 360
Enable your team with a single source of truth for essential information about every customer
Playbooks
Scale your team’s actions with proactive alerts and proven workflows and templates
Timeline
Align and drive next steps with a chronological, easy-to-update view of every customer interaction
Success Planning
Help your team guide customers to desired outcomes and easily share updates
Horizon Analytics
Explore trends and share critical insight with industry-leading reporting and dashboards
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Deliver The Outcomes Your
Customers Desire
Experience Center
Centralize your customer experience data to uncover trends and increase visibility for teams
Surveys
Capture and analyze customer feedback to better understand customer sentiment and your impact on their success
Journey Orchestrator
Scale faster with automated, closed-loop processes powering surveys and other customer engagements
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Impact Analyzer
Use AI to connect customer insights with business impact and uncover significant opportunities for growth
Deliver The Outcomes Your
Customers Desire
Renewal Center
Leverage a centralized command center to manage, analyze, and more accurately predict renewals
People Maps
View all the contacts within a customer and understand their influence with the account
Company Intelligence
Effortlessly stay up-to-date on key customers with real-time notifications about critical events
Sponsor Tracking
Monitor key sponsors, proactively alert your team to changes, and maintain customer relationships
Expansion Planning
Leverage rich customer data analysis and robust workflow capabilities to identify expansion opportunities and streamline account planning
Expansion Leads
Unlock a new pipeline source and showcase the impact of CS on revenue growth with Customer Success Qualified Leads
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