Retain and Grow Your Customers at Scale

Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.

360 View

Empower your team with a single source of truth for every customer.

  • Consolidate data from multiple sources into a central view, enabling teams to quickly and easily access a holistic view of the customer and their journey
  • Design multiple 360 layouts to show the right view depending on the customer’s attributes or the user’s role
  • Enable your cross-functional team to deliver customer outcomes by surfacing key insights on-the-go with our mobile app and in the tools they use everyday, such as your CRM and video conferencing platform
customer health visibility
customer success scorecards


Capture customer health with a comprehensive, accurate framework.

  • Create a holistic assessment of health across all types of interactions and data, from CSM Assessments to Product Usage trends and more
  • Reflect the scoring dimensions that are most important and impactful to your business
  • Use customer health as your early warning system, and drive targeted playbooks and automated outreaches when changes occur
Learn More

New Feature Name

Consolidate data from multiple sources to make it easy and efficient to gain a holistic understanding of your customer.

New Feature


Equip customer-facing teams with context and alignment.

  • View a customer’s entire chronological history, including notes, updates, and touchpoints to better understand their unique journey 
  • Log notes and emails, and manage tasks within Gainsight or through convenient integrations with your productivity tools
  • Find the right information whenever you need it and holistically analyze your company’s activity with a customer
customer success playbooks

See how Gainsight helped Cisco transform their customer success organization.

Alt Text


Boost efficiency with prescriptive workflows and proactive alerts.

  • Listen to trends in customer data to proactively automate alerts and next steps around customer risks, opportunities, or lifecycle events
  • Drive consistency around what works with prescriptive step-by-step playbooks
  • Save your team with prioritized workflows, and pre-templated emails, tech-touch journeys, and surveys to scale their efforts
  • Eliminate guesswork with detailed reports that show how teams spend their time and which activities have the greatest impact on customer success
Gainsight Home


A Centralized view designed specifically for Customer Success Managers

  • Provides CSMs with a single, centralized view of all their most important insights and action items for their customer portfolio
  • Bring functionality from across the platform – such as tasks, customer activities, reports and more – into a single, personalized view
  • Completely configurable view that’s easy to personalize, giving CSMs the tools they need to maximize productivity

Success Plans

Stay organized with a strategic plan to achieve customer outcomes.

  • Work with your customers to define their desired outcomes, then develop a strategic plan of action to achieve them
  • Track objectives, tasks, and milestones for every customer to help your team organize around and execute on the right actions
  • Share plans with customers to keep projects on track; collaborate with customers directly in the platform or export status updates in presentation-ready slides for your next meeting
customer success analytics
Deliver the Outcomes Your Customers Desire
Customer 360
Enable your team with a single source of truth for essential information about every customer
Create a robust framework to capture every dimension of your customer health
Scale your team’s actions with proactive alerts and proven workflows and templates
Align and drive next steps with a chronological, easy-to-update view of every customer interaction
Success Planning
Help your team guide customers to desired outcomes and easily share updates
Horizon Analytics
Explore trends and share critical insight with industry-leading reporting and dashboards
2x2 Icon Section Title
Row 1 Icon 1 Title
Row 1 Icon 1 description area.
Row 1 Icon 2 Title
Row 1 Icon 2 description area.
Row 2 Icon 1 Title
Row 2 Icon 1 description area.
Row 2 Icon 2 Title
Row 2 Icon 2 description area.

Get started today