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Customer Success Software

Empower Partners To Positively Impact Jointly Owned Customers

Securely integrate channel and ecosystem partners in your customer success strategies with Through-Partner CS.

Trusted By Leading Customer Success Teams Worldwide

Create A Complete Partner Success Program

Keep your partners involved after the sale.

  • Let your partners drive parts of the customer journey by assigning partner users in Gainsight.
  • Configure access controls so partner users only access the features, workflows and customer information they need.
  • Scale your customer success strategy outside of your organization.

Streamlined Admin Of Partner Users

Quickly Configure Partner Users And Data Controls

  • Add partner companies and users individually or via bulk upload
  • Assign customers to partner companies and partner users
  • Control access to data sets and Gainsight features per partner and partner user

Make Partners Part Of Your Playbook

Leverage shared insights for customer growth and retention

  • Securely share data and insights to establish a joint view of the customer
  • Trigger CTAs and workflows to engage and involve partners in CS touchpoints
  • Leverage partner inputs to renew contracts and identify expansion opportunities

Unleash The Potential Of Through-Partner Customer Success

Seamlessly Involve Channel and Ecosystem Partners In Your Revenue Retention and Expansion Strategies Partnerships can transform your business, increasing revenue and expanding your reach. However,…

Unlocking Customer Success with Channel and Ecosystem Partners

By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market…

Expanding Customer Success Through Partners

When it comes to building long-term scalability and efficiency for their businesses, more and more SaaS companies are turning to channel and ecosystem partners as…

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“Overall, Gainsight helps us get customer feedback faster, so we can reach either a learning outcome for them or for us as quickly as possible, then take action.” Melissa Terrell, VP Operations, Dealerware