Gainsight for Customer Experience Teams

The customer experience solution for B2B companies.

A person uses a laptop displaying analytics software with graphs and charts, providing insights for Customer Success. Inset images show detailed score charts labeled "NPS" and "CHART." A pen holder with pens sits on the desk beside the laptop, ready to brainstorm innovative solutions.

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All of Your Customer Experience Data, In One Place

Don’t let your customer feedback disappear into a black hole. Gainsight CX has the tools you need to close the loop and dig deeper into holistic customer experience data to uncover what’s really important to your customers.

Collect feedback from any part of the customer journey.

  • Launch multi-step, dynamic customer feedback journeys

  • Bring all of your structured and unstructured data into a single view, including surveys, meeting notes, online reviews, and more

  • Turn disparate data into actionable customer health scores

A laptop screen displays a flowchart in Gainsight's Journey Orchestrator interface, showcasing customer expansion strategies. Various icons are connected by colorful lines. The interface features tabs labeled "Model" and "Participants" alongside a sidebar filled with actions, conditions, and controls.

Drive impactful, cross-functional action.

  • Identify root causes of problems and quickly solve them

  • Work together across functions and in collaboration with your customers

  • Combine digital and human engagement to automate and scale

A tablet displaying an email draft discusses high data usage and offers assistance, highlighting ways Customer Experience Teams can optimize email management. The interface shows options to edit, cancel, or preview the email for enhanced Customer Experience.

Identify trends to improve company-wide CX.

  • Track the impact of your teams’ actions on NPS over time

  • Correlate how improvements in NPS affect churn and growth

  • Leverage text analytics to identify root cause issues from unstructured feedback

A software dashboard provides customer experience analytics, featuring a trend line graph and an NPS gauge. Color-coded bubbles represent various topics and their frequency. The interface offers solutions with filters and navigation options to enhance user experience.

The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer.

Tom Wix
Director of Customer Success Operations

Additional Resources

Blog Post
4 Tips For Scaling Customer Experience In B2B

Four out of five B2B companies expect to compete based on CX alone. But will they actually? For most of them, the answer is no.…

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