Resources for Customer Success Teams
Gainsight’s home for best practices, guides, events, and more to help customer success teams learn, evolve, and improve.
Events & Webinars
Upcoming and On-demand webinars and events from Gainsight.
Build Durability Into Your Business with CS
Why Human Heroics Won’t Scale
Beyond the CSM: Scaling your CS Organization
TSIA World 2022: How Can You Use Digital Experiences to Drive End-to-end Outcomes for Your Customers?
Fueling Your CS Strategy via Product Experience
Launching your First Digital-First Segment
Operationalizing the Sales to CS Handoff
From the Gainsight Blog
The latest content from our blog to learn best practices and better harness the power of customer success.
The Path Beyond CSM
Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms
Gainsight Horizon AI Labs: What Is The Right CSM to Customer Ratio?
3 Strategies to Drive Product Stickiness Through CS
CEOs: It’s Time to Double Down on Your Customers
How NAVEX is Scaling Customer Success From a Single Data Point
Six Customer Experience Terms Every CEO Should Know
Own the Moment of Customer Onboarding: Launch the Love
eBooks, Whitepapers & Guides
Download the newest eBooks, whitepapers and guides to level up your customer success organization.
Science + Systems: There’s More To High Touch Customer Success Than The Art Of Relationships
Gainsight’s Guide to Building a World-Class Customer Success Operations Organization
Enterprise Customer Success Crash Course
The Building Blocks of Customer Success
The Customer Success Index, 2022
G2 Grid Report for Customer Success Solutions
Smarter Not Harder: Launching Customer Success from Scratch
10 NEW Laws of Customer Success
Gainsight CS Case Studies
Learn how our customers have used Gainsight CS to deliver the outcomes their customers desire.
Dropbox Hits Go-Live Date and Achieves 90% Adoption of Gainsight Within 2 Months of Deployment
Founded in 2007, Dropbox is building the world’s first smart workspace. Dropbox’s Customer Success team began the implementation of Gainsight in spring of 2020 with the goal of evolving its customer health score.Read More
Singular Reduces Customer Churn and Surfaces New Revenue Opportunities Using Gainsight
Since its founding in 2014, Singular has focused on helping marketers unify their data, optimize for growth, and get timely, intelligent insights to guide data-driven decision making.Read More
Anaplan Uses Gainsight to Evolve to a True SaaS Customer Success Model for Connected Planning
Where are you in your customer success journey? In the early days of most companies, there's a major focus on risk management, churn reduction, and basic health scoring. But as you mature, you have the opportunity to redefine your customer success vision and scale that renewed focus on the client across functions and in exciting new ways. That's the phase that Anaplan found itself in as it looked for a purpose-built, end-to-end customer success solution.Read More
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Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.
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