Upcoming Events & Webinars

Can't-miss insights and conversations

On-Demand Events
Photo of a man wearing a denim jacket holding a tablet on a yellow burst background

Pulse 2026

Join us in Las Vegas on May 27-28, 2026 to master AI-driven insights, strengthen your customer strategies, and grow your network with top industry minds.

Register Today

On-Demand Events

Catch up on the latest insights and conversations.

Watch Now
A smiling person with curly reddish hair wearing a light gray jacket is shown on a blue background. Text reads: "WEBINAR. Taylor Johnston, Senior Director, Gainsight Advisory Services—expert in customer success.
March 18, 2026 at 10:00 am PT Webinar

The New Rules of CS: Treating Onboarding as a Revenue Predictor

Brent Krempges kicked off this series with the bigger shift: CS is no longer measured by activity alone. It’s measured by revenue impact, retention, and…

Register
A man in a suit poses against a light blue background with "WEBINAR" and a screen icon in the corner. Text reads: "Roman Dalichow, VP, Customer Success, Gainsight—discussing Adoption Metrics and customer success strategies.
April 7, 2026 at 10:00 am PT Webinar

The New Rules of CS: Stop Tracking Adoption. Start Predicting Retention

Most adoption metrics measure logins and clicks, which were useful when companies measured CS on activity. But in 2026, they fall short because they don’t…

Register