Gainsight’s Certification for Customer Success Managers & Teams
Pulse+ is a digital companion that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success. Offered as an annual training subscription, Pulse+ helps develop and grow the careers of Pulse community members around the world.
Sample Customer Success Training Topics
The Pulse+ curriculum was designed to help professionals solve everyday challenges. Here are some of the core courses currently offered:
- Understanding Your Customer Churn
- Defining and Developing the Customer Advocate
- Empowering the Sales Organization Through CS
- Identifying Key CS Metrics to Present to Your Board
- Managing and Tracking CSM Productivity and Effectiveness
- Segmenting Your Customers and Developing an Effective Engagement Model
- Customer Journey Mapping
- Obsessively Improve Time-to-Value
- Focusing on Customer’s Objectives…Not Yours
- Voice of the Customer: Surveys and In-Product Feedback
- And more!
Pulse+ Certification Topics for Every Level!
Gainsight Pulse+ Access Includes
Individual Pricing
$900/year
- Certified Professional – CSM Level 1
- Advanced Certification – CSM Level 2
- Adv. Certification – CS Leader Level 3
- CS Operations Certified Professional
- Unlimited Access to CS Community and Thought Leadership Content – 24x7x365
Individual Pricing
$300
- CS Operations Certified Professional
- Unlimited Access to CS Community and Thought Leadership Content – 24x7x365
Team Discounts
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Give your team unlimited access to all of our Customer Success certifications, thought leadership and community content at discounted rates for teams of five or more.