Industry certification for customer success professionals

Pulse+ is an online media platform that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success.

Through a year-round program of regularly updated on-demand trainings, video series, podcasts and more, Pulse+ serves as a digital companion to help develop and grow the careers of Pulse community members around the world.

Click here for a detailed list of available Courses

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New content added every month for every skill level

Stay up to date on customer success best practices and trainings with unlimited and exclusive access to value-based digital content and best practices.

$75/month*
*Billed annually

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Become a customer success certified professional

Pulse+ gives you access to what is already being accepted as the industry’s leading and most widely recognized customer success certification. We’ve created a certification path that follows you through every stage of your professional journey.

Your learning never stops with Pulse+. Get unlimited access to video content, interviews, success stories, thought leadership sessions, and much more. Learn from the best and with all this exclusive content, you will be prepared to stay on top of your game.

Here’s a brief roadmap of the certifications of today and the future:

Certification Roadmap:
  • Customer Success Manager - Certified Professional
    Available: Now!
  • Customer Success Manager - Advanced Certified Professional
    Available: Fall 2019
  • Customer Success Manager - Expert Certified Professional
    Available: Spring 2020
  • Customer Success Leader - Certified Professional
    Available: Fall 2019
  • Customer Success Executive - Certified Professional
    Available: Fall 2020

Watch anywhere, anytime

If you are looking for high quality video content, then you’ve come to the right place! Pulse+ contains a library of high quality digital content specifically developed for our growing community of customer success professionals. We believe that the art of storytelling can deliver powerful lessons. Enjoy a different type of learning!

  • Tune in as some of the industry’s best discuss how they’ve been successful in customer success.
  • Getting certified? Watch as top executives dive into customer success with Signature Series courses.
  • Stream prior sessions from the world’s largest customer success conference.

Take the journey through customer success with new monthly courses

Whether you’re trying to figure out the phases between onboarding and renewal or create a customer success team from scratch, our course offerings will provide you with best practices in customer success that have been tried and tested by leaders in the industry. These courses deliver strategic and tactical insights that you can take back to your job and implement with your teams right away.

The Pulse+ curriculum was designed to help professionals solve everyday challenges. Here are some of the core courses currently offered:

  • Understanding Your Customer Churn
  • Defining and Developing the Customer Advocate
  • Empowering the Sales Organization Through CS
  • Identifying Key CS Metrics to Present to Your Board
  • Managing and Tracking CSM Productivity and Effectiveness
  • Segmenting Your Customers and Developing an Effective Engagement Model

See a more complete view of our courses here

The global network for customer success

The Pulse network consists of over fifty PulseLocal chapters, dozens of Pulse World Tour events, and the largest customer success conference in the world. As a member of Pulse+, you’ll receive 20% off all live Pulse conferences and events.

The Pulse+ community connects you to like-minded customer-centric peers wherever they are in the world. As a Pulse+ member, you will have access to a community that helps educate, foster peer-to-peer networking, and democratize the customer success industry.

  • Exclusive access to live Ask-Me-Anything sessions featuring Customer Success thought-leaders.
  • Join community meet-ups that have been created to connect and solve real world business challenges facing CS practitioners in different organizational settings.
  • Learn at your on pace with on-demand learning modules.
  • Get VIP access and discounted prices across the Pulse event ecosystem.

Don’t just take our word for it!

Learn about the value of customer success on your own schedule with on demand training.

Although I've been a client success leader for several years, Pulse+ helped me create a consistent framework of industry best practices and terminology, and sparked new ideas that helped us move the needle as a team.

-Shar Jordan,
VP of Client Experience, IBM

As a CEO, our commitment to being a customer-centric organization begins and ends with me. And the smarter investment I can make in customer success is in the continuous growth and education of our own customer success leaders.

-Paul Bernard,
Chief Executive Officer, CallMiner

I would highly recommend that anyone interested to learn or grow their knowledge of CS consider investing in the GS Pulse+ program – they won’t be disappointed

-Bryan W. Hochstein, Ph.D.,
Assistant Professor of Marketing

Learn what experts in the industry think of Pulse+

Take your career to the next level by earning your customer success certification today.

  • Continue to grow with new courses added every month
  • Get unlimited access to content curated by industry leaders
  • Exclusive members get 20% off all in person Pulse conferences and events

$75/month
*Billed annually

SIGN-UP NOW

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