ADD MORE TO YOUR CAREER

Become a customer success certified professional

Pulse+ gives you access to what is already being accepted as the industry’s leading and most widely recognized customer success certification. We’ve created a certification path that follows you through every stage of your professional journey.

Your learning never stops with Pulse+. Get unlimited access to video content, interviews, success stories, thought leadership sessions, and much more. Learn from the best and with all this exclusive content, you will be prepared to stay on top of your game.

Here’s a brief roadmap of the certifications of today and the future:

Certification Roadmap:

• Customer Success Manager - Certified Professional
  Available: Now!
• Customer Success Manager - Advanced Certified Professional
  Available: Fall 2019
• Customer Success Manager - Expert Certified Professional
  Available: Spring 2020
• Customer Success Leader - Certified Professional
  Available: Fall 2019
• Customer Success Executive - Certified Professional
  Available: Fall 2020

Watch anywhere, anytime

If you are looking for high quality video content, then you’ve come to the right place! Pulse+ contains a library of high quality digital content specifically developed for our growing community of customer success professionals. We believe that the art of storytelling can deliver powerful lessons. Enjoy a different type of learning!

• Tune in as some of the industry’s best discuss how they’ve been successful in customer success.
• Getting certified? Watch as top executives dive into customer success with Signature Series courses.
• Stream prior sessions from the world’s largest customer success conference.

Take the journey through customer success with new monthly courses

Whether you’re trying to figure out the phases between onboarding and renewal or create a customer success team from scratch, our course offerings will provide you with best practices in customer success that have been tried and tested by leaders in the industry. These courses deliver strategic and tactical insights that you can take back to your job and implement with your teams right away.

The Pulse+ curriculum was designed to help professionals solve everyday challenges. Here are some of the core courses currently offered:

• Understanding Your Customer Churn
• Defining and Developing the Customer Advocate
• Empowering the Sales Organization Through CS
• Identifying Key CS Metrics to Present to Your Board
• Managing and Tracking CSM Productivity and Effectiveness
• Segmenting Your Customers and Developing an Effective Engagement Model

See a more complete view of our courses here

The global network for customer success

The Pulse network consists of over fifty PulseLocal chapters, dozens of Pulse World Tour events, and the largest customer success conference in the world.

The Pulse+ community connects you to like-minded customer-centric peers wherever they are in the world. As a Pulse+ member, you will have access to a community that helps educate, foster peer-to-peer networking, and democratize the customer success industry.

• Exclusive access to live Ask-Me-Anything sessions featuring Customer Success thought-leaders.
• Join community meet-ups that have been created to connect and solve real world business challenges facing CS practitioners in different organizational settings.
• Learn at your on pace with on-demand learning modules.
• Get VIP access and discounted prices across the Pulse event ecosystem.