Industry certification for customer success professionals

Pulse+ is a digital companion that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success. Offered as an annual training subscription, Pulse+ helps develop and grow the careers of Pulse community members around the world.

Videos

Interactive Lessons

Certifications

Sample
Course Topics:

The Pulse+ curriculum was designed to help professionals solve everyday challenges. Here are some of the core courses currently offered:

Understanding Your Customer Churn

Defining and Developing the Customer Advocate

Empowering the Sales Organization Through CS

Identifying Key CS Metrics to Present to Your Board

Managing and Tracking CSM Productivity and Effectiveness

Segmenting Your Customers and Developing an Effective Engagement Model

Customer Journey Mapping

Obsessively Improve Time-to-Value

Focusing on Customer’s Objectives…Not Yours

Voice of the Customer: Surveys and In-Product Feedback

And more!

Educational Topics for Every Level!

topic1
LEARNING PATH: Customer Success Manager Certified...

topic2
Why Customer Success as a Career?

6m

topic3
Mastering Difficult Conversations

58m

topic4
Customer Journey Mapping

10m

Pulse+ Access Includes:

Certified Professional CSM Level 1

18 courses

including interactive elearning, videos, scenario-based lessons, and more

Learning Progress Checks

Level 1 Exam:

multiple-choice and scenario-based questions

Level 1

Certificate to share on LinkedIn


Advanced
Certified Professional CSM Level 2

15 courses

including interactive elearning, videos, scenario-based lessons, and more

Learning Progress Checks

Level 2 Exam:

multiple-choice and scenario-based questions

Level 2

Certificate to share on LinkedIn


Plus

Centralized access to hundreds of hours of CS community and thought leadership content

New resources added monthly for individual and team professional development

Individual Pricing

$900/year


Certified Professional - CSM Level 1

Advanced Certification - CSM Level 2

Unlimited Access to CS Community and Thought Leadership Content - 24x7x365

Team Discounts

Contact Us!


Give your team unlimited access to all of our Customer Success certifications, thought leadership and community content at discounted rates for teams of five or more.