Train and Certify Your Customer Success Teams
Industry certification for customer success professionals
Pulse+ is a digital companion that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success. Offered as an annual training subscription, Pulse+ helps develop and grow the careers of Pulse community members around the world.
Videos
Interactive Lessons
Certifications
SampleCourse Topics:
The Pulse+ curriculum was designed to help professionals solve everyday challenges. Here are some of the core courses currently offered:
Understanding Your Customer Churn
Defining and Developing the Customer Advocate
Empowering the Sales Organization Through CS
Identifying Key CS Metrics to Present to Your Board
Managing and Tracking CSM Productivity and Effectiveness
Segmenting Your Customers and Developing an Effective Engagement Model
Customer Journey Mapping
Obsessively Improve Time-to-Value
Focusing on Customer’s Objectives…Not Yours
Voice of the Customer: Surveys and In-Product Feedback
And more!
Educational Topics for Every Level!
LEARNING PATH: Customer Success Manager Certified...
Why Customer Success as a Career?
6m
Mastering Difficult Conversations
58m
Customer Journey Mapping
10m
Pulse+ Access Includes:
Certified Professional CSM Level 1
18 courses
including interactive elearning, videos, scenario-based lessons, and more
Learning Progress Checks
Level 1 Exam:
multiple-choice and scenario-based questions
Level 1
Certificate to share on LinkedIn
Advanced
Certified Professional CSM Level 2
15 courses
including interactive elearning, videos, scenario-based lessons, and more
Learning Progress Checks
Level 2 Exam:
multiple-choice and scenario-based questions
Level 2
Certificate to share on LinkedIn
Plus
Centralized access to hundreds of hours of CS community and thought leadership content
New resources added monthly for individual and team professional development
Individual Pricing
$900/year
Certified Professional - CSM Level 1
Advanced Certification - CSM Level 2
Unlimited Access to CS Community and Thought Leadership Content - 24x7x365
Team Discounts
Contact Us!
Give your team unlimited access to all of our Customer Success certifications, thought leadership and community content at discounted rates for teams of five or more.
