Industry certification for customer success professionals

Pulse+ is an online media platform that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success.

Through a year-round program of regularly updated on-demand trainings, video series, podcasts and more, Pulse+ serves as a digital companion to help develop and grow the careers of Pulse community members around the world.

Click here for a detailed list of available Courses

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New content added every month for every skill level

Stay up to date on customer success best practices and trainings with unlimited and exclusive access to value-based digital content and best practices.

*Billed annually

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Customer success training for professionals

Engage with customer success courses curated by subject matter experts and thought leaders, then earn industry-grade customer success certification.

Prepare to take on any challenge in customer success by going beyond the fundamentals with advanced courses, interactive sessions, and recommended learning paths.

  • Earn the most authoritative certification in the industry.
  • Get the confidence to execute. We want you to be a CS champion and learn from the best. Get access to courses that have been curated by CS leaders and see how they climbed the mountain to reach the top.
  • Personalization without making you lose sight. We don’t take a one size fits all approach to learning since no two learners have the same objectives (or maybe they do). Consume all you can - on your terms.
  • Never miss a deal! Get VIP access and discounted prices across the Pulse event ecosystem

Watch anywhere, anytime

Pulse+ gives you unlimited access to video content, interviews, success stories, thought leadership sessions, and much more. With industry training and certifications, these exclusive videos are for customer-centric professionals to stay on top of their game.

  • Tune in as some of the industry’s best discuss how they’ve been successful in customer success.
  • Getting certified? Watch as top executives dive into customer success with Signature Series courses.
  • Stream prior sessions from the world’s largest customer success conference.

Take the journey through customer success with exclusive series

With Pulse+, you’ll have access to exclusive behind-the-scenes looks at some of the top customer success organizations and more. From the onboarding phase to the renewal, these series take a deep-dive into specific areas of customer success while delivering key action items that you can implement with your team today.

  • Want to get past the clutter that’s out there and get actionable and compelling content? Get exclusive access to customer success original series.
  • Get access to exclusive series and learning paths that will help you on your journey to customer success certification.

The global network for customer success

The Pulse network consists of over fifty PulseLocal chapters, dozens of Pulse World Tour events, and the largest customer success conference in the world. As a member of Pulse+, you’ll receive 20% off all live Pulse conferences and events.

The Pulse+ community connects you to like-minded customer-centric peers wherever they are in the world. As a Pulse+ member, you will have access to a community that helps educate, foster peer-to-peer networking, and democratize the customer success industry.

  • Exclusive access to live Ask-Me-Anything sessions featuring Customer Success thought-leaders.
  • Join community meet-ups that have been created to connect and solve real world business challenges facing CS practitioners in different organizational settings.
  • Learn at your on pace with on-demand learning modules.
  • Get VIP access and discounted prices across the Pulse event ecosystem.

Don’t just take our word for it!

Learn about the value of customer success on your own schedule with on demand training.

Although I've been a client success leader for several years, Pulse+ helped me create a consistent framework of industry best practices and terminology, and sparked new ideas that helped us move the needle as a team.

-Shar Jordan,
VP of Client Experience, IBM

As a CEO, our commitment to being a customer-centric organization begins and ends with me. And the smarter investment I can make in customer success is in the continuous growth and education of our own customer success leaders.

-Paul Bernard,
Chief Executive Officer, CallMiner

I would highly recommend that anyone interested to learn or grow their knowledge of CS consider investing in the GS Pulse+ program – they won’t be disappointed

-Bryan W. Hochstein, Ph.D.,
Assistant Professor of Marketing

Learn what experts in the industry think of Pulse+

Take your career to the next level by earning your customer success certification today.

  • Continue to grow with new courses added every month
  • Get unlimited access to content curated by industry leaders
  • Exclusive members get 20% off all in person Pulse conferences and events

*Billed annually


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