Industry certification for customer success professionals

Pulse+ is an online media platform that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success.

Through a year-round program of on-demand trainings, video series, podcasts and more, Pulse+ serves as a digital companion to help develop and grow the careers of Pulse community members around the world.

Click here for a detailed list of available Courses

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Expert content for every skill level

Stay up to date on customer success best practices and trainings with unlimited and exclusive access to value-based digital content and best practices.

*Billed annually

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Train and Certify your Customer Success team

Pulse+ gives your team access to what is already being accepted as the industry’s leading and most widely recognized customer success certification. We’ve created a certification path that follows your team’s professional journey.

Get unlimited access to video content, interviews, success stories, thought leadership sessions, and much more. Teams will learn from prominent CS leaders the skills necessary to deliver value for their clients.

Subscriptions are available for individuals, as well as at a reduced rate for teams.

Here’s a list of certifications available today:

  • Customer Success Manager - Certified Professional
    Available: Now!
  • Customer Success Manager - Advanced Certified Professional
    Available: Now!

Watch anywhere, anytime

If you are looking for high quality video content, then you’ve come to the right place! Pulse+ contains a library of high quality digital content specifically developed for our growing community of customer success professionals. We believe that the art of storytelling can deliver powerful lessons. Enjoy a different type of learning!

  • Tune in as some of the industry’s best discuss how they’ve been successful in customer success.
  • Getting certified? Watch as top executives dive into customer success with Signature Series courses.
  • Stream prior sessions from the world’s largest customer success conference.

Take the journey through customer success with expert courses

Whether you’re trying to figure out the phases between onboarding and renewal or create a customer success team from scratch, our course offerings will provide you with best practices in customer success that have been tried and tested by leaders in the industry. These courses deliver strategic and tactical insights that you can take back to your job and implement with your teams right away.

The Pulse+ curriculum was designed to help professionals solve everyday challenges. Here are some of the core courses currently offered:

  • Understanding Your Customer Churn
  • Defining and Developing the Customer Advocate
  • Empowering the Sales Organization Through CS
  • Identifying Key CS Metrics to Present to Your Board
  • Managing and Tracking CSM Productivity and Effectiveness
  • Segmenting Your Customers and Developing an Effective Engagement Model

See a more complete view of our courses here

Don’t just take our word for it!

Learn about the value of customer success on your own schedule with on demand training.

Although I've been a client success leader for several years, Pulse+ helped me create a consistent framework of industry best practices and terminology, and sparked new ideas that helped us move the needle as a team.

-Shar Jordan,
VP of Client Experience, IBM

As a CEO, our commitment to being a customer-centric organization begins and ends with me. And the smarter investment I can make in customer success is in the continuous growth and education of our own customer success leaders.

-Paul Bernard,
Chief Executive Officer, CallMiner

I would highly recommend that anyone interested to learn or grow their knowledge of CS consider investing in the GS Pulse+ program – they won’t be disappointed

-Bryan W. Hochstein, Ph.D.,
Assistant Professor of Marketing

Learn what experts in the industry think of Pulse+

Thousands of Customer Success professionals across companies both large and small are now leveraging Pulse+. They've found that Pulse+ has helped them:

  • Standardize fundamental best practices across the CS organization.
  • Get unlimited access to content curated by industry leaders.
  • Provide ongoing professional development for individuals or teams of CSMs.
  • Certify teammates with the industry’s leading Customer Success certification program.

*Billed annually


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