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Read the latest on Gainsight in the news, across the industry, and beyond.

Media Contact: press@gainsight.com

Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

Gainsight is making the headlines in customer success, product experience, and community. Check out our featured appearances in the news below.

We’re both proud and humbled by the recognition Gainsight has received over the years. Check out our accolades below.

A user interface displays a circular ATLAS diagram featuring AI categories and AI Agents with a profile image on the left, and a dropdown menu selecting “Adoption Agent” as the default owner on the right.
Press Releases • May 28, 2025
Gainsight Launches Atlas: A New Generation of AI Agents for Customer Retention and Growth

Las Vegas, NV, — May 28, 2025 — Gainsight, the retention engine powering the world’s most customer-centric companies, today announced the launch of Atlas—a new…

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A press release graphic on a blue background highlights Gainsight’s acquisitions of e.l.k. and ModerateKit, featuring company logos and a circular-framed photo of a smiling woman—showcasing innovation in Customer Communities.
Press Releases • April 30, 2025
Gainsight Completes Two Acquisitions To Accelerate The Future Of Customer Communities

Taps Salesforce Trailblazer Community pioneer Erica Kuhl as Executive Vice President and General Manager to connect Community, Learning, and Product Experiences through AI-driven innovation San…

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A graphic showing logos for key ISO certifications, AICPA SOC 2, and GDPR alongside the Staircase AI by Gainsight logo and "Press Release" text, highlighting strong compliance and security on a blue background.
Press Releases • April 25, 2025
Staircase AI Achieves ISO Certifications, Ensuring Security and Compliance

With ISO/IEC 42001 for AI Management Systems and ISO 27001, Gainsight strengthens its commitment to secure, responsible AI solutions San Francisco, CA, — April 25,…

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A blue background features the text "Press Release" at the top left. In bold white font at the center, it announces "Gainsight acquires Skilljar." A curved line gracefully runs horizontally across the image, highlighting this major step in learning evolution.
Press Releases • April 2, 2025
Gainsight Acquires Skilljar, Enabling Learning Everywhere

Acquisition Paves the Way for Agentic Education, Delivering Personalized Learning at Scale San Francisco, CA, — April 2, 2025 — Gainsight, a world-leading Customer Success…

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A digital image features logos of Gainsight and SAP on a blue background labeled "Press Release." Displayed are dashboard screenshots showing various data visualizations and metrics related to customer success and product management, highlighting their integration in the SAP store for seamless access.
Press Releases • March 7, 2025
Gainsight is Now an SAP Endorsed App Available on SAP Store

Gainsight’s AI-Powered Customer Success Platform Empowers SAP Customers to Deepen Engagement and Drive Retention San Francisco, CA, — March 7, 2024 — Gainsight, announced today…

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Gainsight Slack App Announced
Press Releases • February 20, 2025
Gainsight Launches AI Agent for Slack, Enabling Every Employee to Turn Customer Insights into Revenue Opportunities

Gainsight Joins Slack’s Agents & Assistants Marketplace as a Launch Partner San Francisco, CA, — February 20, 2025 — Gainsight, the world’s leading Customer Success…

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Press Releases • January 9, 2025
New Customer Success Index Report from Gainsight Reveals How AI is Reshaping CS Strategies

CS Index Report from Gainsight and Benchmarkit Explores Expansion of CS Beyond B2B Tech, with AI and Digital Tools Playing Key Roles San Francisco, CA,…

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Nasdaq • December 18, 2024
Nasdaq MarketSite with Kristina Ayanian and Gainsight CFO, Alka Tandan

Alka Tandan, CFO of Gainsight, sits down with Nasdaq's Kristina Ayanian to discuss the pivotal role of Customer Success.

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Press Releases • December 16, 2024
Gainsight Unveils Next Chapter of Innovation and Advances Customer OS for 2025

Appoints New CMO to Champion Launch of an AI-Driven Customer OS SAN FRANCISCO, CA, DECEMBER 16, 2024—Gainsight, the world’s leading Customer Success platform, today announced…

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NYSE • December 12, 2024
NYSE: Floor Talk with Judy Shaw and Gainsight CFO, Alka Tandan

Alka Tandan, CFO of Gainsight, shares how Customer Success drives financial impact for businesses on NYSE Floor Talk with Judy Shaw.

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The image showcases Gainsight prominently as a leader in the Gartner Magic Quadrant for Customer Success Management Platforms. The backdrop proudly declares, "Gainsight is named a Leader by Gartner," alongside the distinguished Gartner logo.
Press Releases • November 4, 2024
Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms

Gainsight ranked highest on its Ability to Execute axis and furthest for its Completeness of Vision axis in the inaugural Magic Quadrant for Customer Success…

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Image showing a press release banner with Gainsight and SAP logos joined by a plus sign alongside the tagline "Better Together," highlighting their strategic partnership. Below, a screenshot of a software interface with navigation options and a user account menu is visible.
Press Releases • September 24, 2024
Gainsight and SAP Form Strategic Partnership to Increase Retention and Revenue Growth for SAP Customers

Gainsight integrates its AI-Powered customer success platform to SAP Sales Cloud; Companies to launch joint programs worldwide San Francisco, Calif, — September 24, 2024 —…

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A man and a woman smiling, each set within colorful circular backgrounds—purple for her and green for him—capture attention against a blue backdrop adorned with line and dot designs. The top left corner announces "Press Release: Gainsight Appoints New CRO and CCO.
Press Releases • September 18, 2024
Gainsight Strengthens Leadership with New CRO from Zendesk and Promotes Veteran CCO

SAN FRANCISCO, CA, SEPTEMBER 18, 2024—Gainsight, the world’s leading Customer Success platform, today announced two strategic leadership appointments that mark the next phase of the…

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Gainsight Extends Leadership in Human-First AI with Strategic Acquisition of Staircase AI thumbnail
Press Releases • August 8, 2024
Gainsight Extends Leadership in Human-First AI with Strategic Acquisition of Staircase AI

Acquisition provides AI-generated insights from customer interactions across every channel, delivering instant value for revenue and post-sales leaders SAN FRANCISCO, CA, AUGUST 8, 2024—Gainsight, the…

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Press Releases • May 15, 2024
Gainsight Leads Next Frontier in Human-First AI with Gainsight AI

Gainsight Unveils Copilot at Pulse 2024; Former Salesforce Executive Joins to Accelerate AI Momentum ST. LOUIS, MO, MAY 15, 2024—Gainsight, the world’s leading Customer Success…

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Gainsight Report Finds Nearly Half of SaaS Companies Focused on Digital Customer Success To Drive Scale and Efficiency thumbnail
Press Releases • October 18, 2023
Gainsight Report Finds Nearly Half of SaaS Companies Focused on Digital Customer Success To Drive Scale and Efficiency

New Digital Strategies Are Helping Companies Improve Customer Experience, Product Adoption, and Customer Retention San Francisco, California (October 18th, 2023) – Gainsight, the world’s leading…

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Gainsight Deepens Hubspot Partnership With New Integration thumbnail
Press Releases • October 4, 2023
Gainsight Deepens Hubspot Partnership With New Integration

New Out-of-the-Box, Bi-directional Sync Improves Data Hygiene and Empowers Go-to-Market Collaboration SAN FRANCISCO, CA, OCTOBER 4, 2023 – Gainsight, today announced a new out-of-the-box, bi-directional…

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Gainsight’s Momentum Continues in 2023 as Customer Success Becomes Mission-Critical in a Volatile Market thumbnail
Press Releases • September 7, 2023
Gainsight’s Momentum Continues in 2023 as Customer Success Becomes Mission-Critical in a Volatile Market

Gainsight Essentials, New Generative AI Capabilities, and Northpass Acquisition Drive Growth SAN FRANCISCO, CA, SEPTEMBER 7, 2023 – Gainsight, the world’s leading Customer Success platform,…

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nikkei • August 8, 2023
顧客の不満をAIが分析 米ゲインサイトCEO　サブスク選別に対抗

企業の間でSaaS（サース）の利用を絞り込む動きが広がっている。サブスクリプション（定額課金）事業者向けの顧客データ分析を手がける米ゲインサイトのニック・メータ最高経営責任者（CEO）は人工知能（AI）で契約者の感情を理解し、継続的なサービス改善に反映する取り組みが欠かせないと話す。

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Diginomica • July 25, 2023
Gainsight grows digital success platform with NorthPass education acquisition

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. The question is,…

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Press Releases • July 11, 2023
Gainsight Acquires Leading Customer Education Platform Northpass

Latest Acquisition Expands Gainsight’s Product Portfolio and Cements Its Position As the Leader in Digital Customer Success SAN FRANCISCO, CA, July 11, 2023 – Gainsight,…

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Awards
Glassdoor Best Place to Work 2023

Gainsight, the platform for Durable Growth™, has placed first overall on the Glassdoor Best Places to Work list for 2023.

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Awards
The Software Report Top 100 Software Companies of 2023
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Diginomica • May 22, 2023
Gainsight Pulse – towards a digital, enterprise-wide strategy for customer success

At its Pulse 2023 conference last week, Gainsight introduced a new product designed to digitally automate customer success workflows, plus a new enterprise-wide license option…

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Game Chanager Awards 2023
Press Releases • May 19, 2023
Alteryx, Blackbaud, Concur, Certinia, HMH, Mindbody, Samsara, Sendbird, Unqork, and Zendesk Win Gainsight’s 2023 GameChanger Awards

San Francisco, California (May 19th, 2023): Gainsight announced the winners of its 2023 GameChanger awards on the keynote stage at Pulse, the company’s annual industry…

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Gainsight Announces Digital Offerings to Redefine How Customer Success Teams Drive Efficient Growth thumbnail
Press Releases • May 18, 2023
Gainsight Announces Digital Offerings to Redefine How Customer Success Teams Drive Efficient Growth

Highlights in this release: New Digital Hub product line from Gainsight supports self-service customer success A new digital package that makes it easy for companies…

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Press Releases • May 17, 2023
Gainsight Debuts Generative AI Customer Success Capabilities at Pulse Conference

An extension of Gainsight’s existing Horizon AI, the new capabilities accelerate the efficiency and effectiveness of Digital Customer Success strategies San Francisco, California (May 17,…

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Gainsight Promotes Robin Merritt to Chief People & Operations Officer thumbnail
Press Releases • May 2, 2023
Gainsight Promotes Robin Merritt to Chief People & Operations Officer

Former CPO Carol Mahoney to lead Gainsight’s Human-First Institute  SAN FRANCISCO, CA, May 2nd, 2023 – Gainsight, the world’s leading customer success platform, announces the…

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Fortune • March 8, 2023
What CFOs wished they knew when they were younger

These leaders want to encourage the next generation of women in finance.

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Forbes • February 27, 2023
Why CFOs Should Embrace Human-First Leadership

Today, financial leadership is transforming once again. Amid an economic slowdown and renewed emphasis on profitability, it’s become apparent that companies need not just strategic…

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CFO • February 23, 2023
4 Ways to Turn Your KPIs Into Strategic Assets

In the digital economy, businesses are finding new paths to success. That means the metrics used to measure and steer performance need to change too…

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Gainsight PX Product Earns Multiple Awards From TrustRadius
Press Releases • February 2, 2023
Gainsight PX Product Earns Multiple Awards From TrustRadius

The awards for Best Relationship, Best Value for Price, and Best Feature Set in the Product Analytics category were based entirely on feedback from Gainsight…

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Bizjournals • January 26, 2023
Gainsight had a mission to be Glassdoor’s top place to work. Here’s how it succeeded.

It's a moment that Gainsight has been working toward for years. In 2017, the company set an internal goal to become the top company on…

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Gainsight and Productboard Partnership Puts Customers at the Center of All Product Decisions thumbnail
Press Releases • January 24, 2023
Gainsight and Productboard Partnership Puts Customers at the Center of All Product Decisions

The new bi-directional integration provides a feedback loop between customer success and product teams, making it easier to collaborate and improve customer experience. San Francisco,…

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Gainsight Release Showcases Simplicity and Digital Customer Success thumbnail
Press Releases • January 18, 2023
Gainsight Release Showcases Simplicity and Digital Customer Success

At Evolve, its quarterly product event, Gainsight unveiled platform enhancements that help companies streamline work and digitally scale customer engagement San Francisco, California (January 18,…

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Observer • January 13, 2023
Meta, Apple and Zoom Are No Longer Ranked Among the Best Places to Work

Glassdoor released its annual ranking of the best employers to work for in the U.S., and several major tech companies fell out of the top…

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