News, Awards,
and More.

Read the latest on Gainsight in the news, across the industry, and beyond.

Read the latest on Gainsight in the news, across the industry, and beyond.

Media Contact

Jordan Sher | Vice President, Corporate and Brand Marketing | press@gainsight.com

Press Releases

Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.

Gainsight PX Product Earns Multiple Awards From TrustRadius
Gainsight PX Product Earns Multiple Awards From TrustRadius

The awards for Best Relationship, Best Value for Price, and Best Feature Set in the Product Analytics category were based entirely on feedback from Gainsight PX users

San Francisco, California (February 2, 2023) Gainsight, the platform for Durable Growth™, announces that its Gainsight PX product has been named the winner of multiple awards from TrustRadius, a leader in enterprise software reviews. In its Winter 2023 Best Of competition, TrustRadius honored Gainsight PX with awards for Best Relationship, Best Value for Price, and Best Feature Set in the Product Analytics category. The award winners were determined by product reviews submitted to TrustRadius via its website between July and December, 2022.

Gainsight PX allows product and customer success teams to create more value for customers directly within digital products through personalized in-app engagements and product analytics. When combined with other Gainsight products, PX users can drive more product adoption and customer retention in a scalable way. 

“The awards recognize our strategic investments in a unique set of features that give our clients instant insight into their product adoption and user feedback,” said Caitlin Quinlan, GM of Gainsight PX. “Focusing on product experiences aligns companies’ product roadmap with customer needs and delivers desired outcomes. Gainsight PX helps onboard users quickly and effectively with in-product personalization, maximizing value with minimum resources and doing more with less. Product analytics empower product teams to deliver intrinsic value to customers and increase customer loyalty.”

According to an August 2022 survey sponsored by Gainsight and conducted by Harvard Business Review Analytic Services, 81 percent of respondents strongly agree that a strong digital product experience positively impacts business growth, and 76 percent strongly agree that this capacity is critical to their organization’s success. What’s more, 95 percent agree that investing in digital product experience increases an organization’s long-term value.

“A Gainsight product has won Winter 2023 Best of Awards for Best Feature Set, Best Value for Price, and Best Relationship,” said Megan Headley, Vice President of Research at TrustRadius. “Gainsight PX won all three awards in the Product Analytics category. These awards are based directly on feedback from their customers.”

About TrustRadius

TrustRadius delivers the most credible technology decisioning platform, helping buyers confidently make decisions with comprehensive, vetted product information and customer-generated content. Technology providers are empowered to tell their unique stories, engage high-intent buyers, and gain customer insights. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.

About Gainsight

Gainsight’s innovative platform helps companies of all sizes and industries drive durable growth through customer-led, product-led, and community-led strategies. It offers a powerful set of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Box use Gainsight at www.gainsight.com.

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Contact:
Jordan Sher
Vice President, Corporate and Brand Marketing
jsher@gainsight.com

Gainsight and Productboard Partnership Puts Customers at the Center of All Product Decisions

The new bi-directional integration provides a feedback loop between customer success and product teams, making it easier to collaborate and improve customer experience.

San Francisco, January 24th, 2023Gainsight, the platform for Durable Growth™, and  Productboard, the leader in product management software, and today announced a bi-directional integration between Gainsight CS and Productboard that helps Product and Customer Success teams collaborate to drive customer satisfaction and guide roadmap strategy. With this integration, Customer Success teams can send customer product feedback from Gainsight directly into Productboard and track their customer product requests throughout the entire lifecycle. This orchestrated effort across functions creates unparalleled customer experiences, resulting in higher retention rates and powers organizational growth.

“There’s often misalignment between Customer Success and Product teams. The two functions tend to be siloed, separated by conflicting priorities and miscommunication,” said Dave Killeen, Vice President of Product at Productboard. “With this new integration, we’re bridging that gap between Customer Success and Product and giving them the tools they need to work in lockstep to deliver the features and enhancements that promote customer retention and adoption.” 

“In today’s economy, efficient growth is the North Star for all businesses. Customer Success and Product teams must work together to improve Net Revenue Retention and product adoption to drive long-term, durable growth,” said Karl Rumelhart, President of Product, Technology, and Global Operations at Gainsight. “This partnership will enable the two teams to collaborate more easily and deliver real business outcomes.”

Recent data from the 2022 Product Excellence Survey finds that 40% of Product teams struggle to understand customers and customer needs, despite the industry getting better at capturing feedback. If companies truly want to adopt a more customer-centric mindset, executives need to facilitate collaboration between Product and Customer Success. The two teams need a shared process and technology that facilitates the sharing of customer needs and experience, so they can work together to better deliver on customer outcomes.

The new integration joins existing integrations with Gainsight PX and Insided. Taken together, Customer Success and Product teams can:

Focus Product Priorities by Delivering on Customer Needs
Customer Success Managers (CSMs) can now capture and share the voice of the customer with Product teams, all in one place, which empowers them to influence the product roadmap. The integration allows for the sharing of data from Gainsight CS, notably customer health scores, along with the request, which makes it exceptionally valuable for Product teams. This offers Product Managers a new level of visibility into customer needs to improve prioritization and roadmap planning, including deeper insights into details like industries and the annual recurring revenue (ARR) of the customers making those requests. Meanwhile, the CSMs can stay up to date on the progress of the features requested by each customer—ultimately driving growth through improved retention rates and expanding customer advocacy through increased loyalty.

Improve Collaboration
Product feedback loops are the ultimate tool for improving a user’s experience, pinpointing product shortfalls, and improving product experience. CSMs now have a seamless workflow to share customer feedback with product managers to help product teams prioritize the right features that will solve real customer needs and drive growth for the organization. 

About Gainsight
Gainsight’s innovative platform helps companies of all sizes and industries drive durable growth through customer-led, product-led, and community-led strategies. It offers a powerful set of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Box use Gainsight at www.gainsight.com

 

About Productboard
Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,000 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap. With offices in San Francisco, Prague, and Vancouver, Productboard is backed by leading investors like Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, and Bessemer Venture Partners. Learn more at productboard.com

Gainsight Release Showcases Simplicity and Digital Customer Success

At Evolve, its quarterly product event, Gainsight unveiled platform enhancements that help companies streamline work and digitally scale customer engagement
San Francisco, California (January 18, 2023) Gainsight , the platform for Durable Growth™, celebrated its Evolve product conference today with the launch of new tools for SaaS companies striving to maintain growth despite challenging economic conditions.

“We know our customers’ resources may be limited right now, which is why our product development has been focused on delivering tools that make SaaS companies more productive,” said Nick Mehta, CEO of Gainsight. “If we can help our customers be more efficient while strengthening their customer relationships, they can continue to grow durable businesses.”

Gainsight’s products have always been geared toward helping SaaS companies deliver successful customer outcomes. Today’s product enhancements build on this by making the platform even easier to use while offering new tools to help SaaS companies scale faster.

New digital tools help Gainsight users scale coverage to include all customers

  • New tools help Gainsight customers create more active communities by providing their customers with a single digital destination for self-service access to content, support, documentation, and more.
  • New community personalization capabilities enable businesses to segment community members for more relevant onboarding, support, and community engagement programs.
  • Gainsight customers can now augment their in-app support and guidance for every user by automatically syncing community content and pushing it to users directly with their product.
  • Businesses are now able to fuel deeper user engagement directly within their products through custom actions that can guide users to key features, new tutorials, or even URL landing pages to drive adoption and advocacy.

Gainsight is easier to use than ever

  • Gainsight unveiled a new Marketplace that provides a one-stop shop for integrations, templates, best practices, playbooks, and more. Marketplace is fueled by contributions from the company’s customer community, experts, and partners to take the guesswork out of getting started with and advancing customer success practices.
  • The introduction of Horizon Rules, a new addition to Rules Engine eliminates burdensome data preparation tasks with single-step workflows, data previews, and faster processing times. These efficiency gains deliver time back to users.
  • Customer Success teams can now easily create, manage and scale their email templates with Gainsight in just a few clicks with a new drag-and-drop email builder.
  • Gainsight also introduced ways for businesses to gain more confidence in their data by eliminating data redundancy with simple ways to combine duplicate records.
  • The company also made major enhancements to their Salesforce Integration. The real-time, bi-directional upgrades remove data latency between Gainsight and Salesforce to streamline workflows and prevent data mishaps.
  • Datasets in Gainsight CS can now be enriched with community data to drive more meaningful customer insights that help mitigate risk and identify potential advocates.
  • Gainsight has also rolled out multiple user experience enhancements across their products that streamline workflows, eliminate steps, and help users uncover product and customer insights, faster.

Also at Evolve, Gainsight announced that its annual Pulse conference would return to San Francisco in 2023. Registration is open here.

About Gainsight

Gainsight’s innovative platform helps companies of all sizes and industries drive durable growth through customer-led, product-led, and community-led strategies. It offers a powerful set of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Box use Gainsight at www.gainsight.com.

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Contact:
Jordan Sher
Vice President, Corporate and Brand Marketing
jsher@gainsight.com

Gainsight Earns #1 Spot on Glassdoor’s Best Places to Work List for 2023

San Francisco, California (January 11th, 2023) Gainsight, the platform for Durable Growth™, has placed first overall on the Glassdoor Best Places to Work list for 2023. An Employees’ Choice Award, Glassdoor’s list is based solely on the input of employees who voluntarily provide anonymous feedback by completing a company review about their job, work environment and employer on Glassdoor. Gainsight has over 400 reviews on Glassdoor and a 4.8 rating overall. Ninety-nine percent of the reviewers approve of CEO Nick Mehta and 96% would recommend Gainsight to a friend.

“I’d normally say ‘I’m humbled to…’ but being real, this is freaking awesome,” said Mehta. It’s awesome because it’s a sign of the dedication and belief our 1200+ Gainsters have in Human-First Business. I couldn’t be more grateful to work with these incredible humans.”

Gainsight’s human-first approach is reflected in its value statements. This mindset, along with numerous programs and opportunities designed to foster employee health and growth, have helped Gainsight earn the trust and confidence of team members in the U.S., Europe, Canada, India, Israel, and Japan. 

“Gainsight’s purpose is to be a human-first company and they actually mean it – starting with Nick, the CEO, and trickling down to everyone else in the organization,” said a Customer Success Manager from Gainsight on the Glassdoor website in December. “This was the most important thing to me when looking for my next career move, and I’m so happy to say that they aren’t just words in a mission statement but they are actually embodied by the whole company.”

“The past year brought extreme highs and lows for job seekers and employees, but despite an increasingly uncertain job market, Glassdoor data shows there are still companies hyper-focused on creating outstanding employee experiences,”said Christian Sutherland-Wong, Glassdoor Chief Executive Officer. “It’s encouraging to see companies doubling down on employee mental health and wellbeing, diversity and inclusion, competitive benefits and flexible work environments as we head into 2023. I sincerely congratulate all of the Best Places to Work winners.”

On Glassdoor, current and former employees voluntarily and anonymously share insights and opinions about their work environments by sharing a company review, designed to capture a genuine and authentic inside look at what a specific job may be like at a particular company. When sharing a company review on Glassdoor, employees are asked to rate their satisfaction with the company overall, and key workplace factors like career opportunities, compensation and benefits, culture and values, senior management, diversity and inclusion, and work/life balance. In addition, employees are asked to describe the best reasons to work at their companies as well as any downsides.

Glassdoor’s Best Places to Work winners were determined using company reviews shared by U.S.-based employees between October 19, 2021 and October 17, 2022. During the year-long eligibility period, employers considered for the large list must have received at least 75 ratings for each of Glassdoor’s nine workplace attributes (overall company rating, career opportunities, compensation and benefits, culture and values, diversity and inclusion, senior management, work-life balance, recommend to a friend and six-month business outlook). The final list is compiled using Glassdoor’s proprietary algorithm, led by its Economic Research Team, and considers quantity, quality and consistency of reviews. 

 

About Gainsight

Gainsight’s innovative platform helps companies of all sizes and industries drive durable growth through customer-led, product-led, and community-led strategies. It offers a powerful set of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Box use Gainsight at www.gainsight.com

About Glassdoor

Glassdoor is revolutionizing how people everywhere find jobs and companies they love by providing deeper workplace transparency. Professionals turn to Glassdoor to research ratings, reviews, salaries and more at millions of employers, and to Fishbowl by Glassdoor to engage in candid workplace conversations.  Companies use Glassdoor to post jobs and attract talent through employer branding and employee insights products. Glassdoor is a subsidiary of Recruit Holdings, a leading global technology company, and a part of its fast-growing HR Technology business unit. For more information, visit www.glassdoor.com
“Glassdoor” and logo are proprietary trademarks of Glassdoor, Inc.

 

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Gainsight contact:

Jordan Sher

Vice President, Corporate and Brand Marketing

jsher@gainsight.com

 

Glassdoor contact: 

pr@glassdoor.com

In the News

Gainsight is making the headlines in customer success, product experience, and community. Check out our featured appearances in the news below.

Fortune

03/08/23

What CFOs wished they knew when they were younger

These leaders want to encourage the next generation of women in finance.

Gainsight

02/27/23

Why CFOs Should Embrace Human-First Leadership

Today, financial leadership is transforming once again. Amid an economic slowdown and renewed emphasis on profitability, it’s become apparent that companies need not just strategic solutions but also new ways of managing and supporting people. This is an area where CFOs can play a vital role.

CFO

02/23/23

4 Ways to Turn Your KPIs Into Strategic Assets

In the digital economy, businesses are finding new paths to success. That means the metrics used to measure and steer performance need to change too — but many companies are still wedded to old-school key performance indicators (KPIs) that don’t fully reflect the needs of today’s organizations.

Awards

We’re both proud and humbled by the recognition Gainsight has received over the years. Check out our accolades below.

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