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Gainsight’s CustomerOS helps you keep customers coming back.

A single system to help your customers learn, adopt, connect and succeed.

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Circular infographic labeled ATLAS shows a woman in the center surrounded by words: Succeed, Learn, Connect, Adopt. Around her are icons labeled CS, CC, PX. Four outer sections are labeled Renewal AI, Staircase AI, Adoption AI, Moderation AI.

Staircase AI

Real-time, Al-powered customer engagement insights across all conversations.

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Customer Success

Drive retention and expansion with the industry’s leading Customer Success platform.

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Product Experience

Improve user adoption with in-app engagements and meaningful product analytics.

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Customer Communities

Give your customers a single hub for anytime, anywhere self-service.

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Skilljar

Scale onboarding, boost adoption, and monetize customer education.

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Agents and applications come together in a single ecosystem built for enterprise-grade security, scalability, and impact.

Automate with Agents

Agents that don't just alert, they act.

Staircase AI

Surface relationship health, churn risk, and growth signals so you can act fast, focus smart, and grow with confidence.

Renewal Agent

Identifying risks early, automating next-best actions, and give every account white-glove attention.

Adoption Agent

Automatically detect adoption drop-off, design personalized recovery paths, and intervene at scale.

Moderation Agent

Automate cleanup, flag risks, and keep your community safe, polished, and on-brand 24/7.

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Unify Applications

Products that work in sync to deliver a complete post-sales journey.

Customer Success

Get the visibility, insights, automation, and AI to retain customers, drive expansion, and scale.

Product Experience

Turn customers into power users with adoption data and in-app guidance that actually gets them to stick.

Community

Own your customer community to turn users into raving fans—and deliver a consistent, branded experience they’ll want to come back to.

Education

Meet learners where they are—across channels, languages, and formats— to turn learning into retention and revenue.

A flowchart shows an email automation sequence with audience input, branching for 'opened' or 'not opened,' and integrations for Slack, CC, PX, and Skilljar. Surrounding text highlights engagement and orchestration.

“Staircase AI is saving our CSMs ~25% of their time. They can get ahead and detect at-risk accounts.”

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Report

The Customer Success Index 2024

Learn how businesses are elevating Customer Success with AI and digital tools to drive both retention and revenue growth.
Ebook

An Executive’s Guide to Preventing Churn

AI insights every business leader needs to eliminate post-sales blind spots.

Whether you’re just getting started or needing to scale, we’ve got you covered.