The State of AI in Customer Success 2024

How Generative AI is Transforming Customer Success Teams Worldwide

At Gainsight, we embrace a Human-First AI approach. Our focus is on how AI can work alongside humans, enhancing their capabilities and enabling them to excel in their roles. This philosophy is particularly relevant for customer success organizations, where the integration of generative AI holds transformative potential.

But are customer success teams ready to harness this potential? To find out, we conducted our second edition of “The State of AI in Customer Success” report. We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and challenges.

Curious about the findings? Dive into the results below and download the comprehensive report to see how AI is set to revolutionize customer success.

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