Resources Library
Ideas to inspire your next big win
You’ve moved past “nice-to-have” training. You know customer education touches everything—onboarding, retention, upsell, product adoption, and beyond. This playbook shows you how to make that…
Revenue leaders are facing a strategic inflection point. Customer acquisition alone can’t sustain growth, and CROs are rethinking the role Customer Success plays in protecting,…
If you’re facing a migration decision with Khoros, you’re not alone—and you don’t have to figure it out on your own. We’ve helped countless enterprise…
Customer expectations are higher than ever, and staying ahead requires more than just intuition. It takes intelligent insights, proactive action, and the ability to anticipate…
Finding the right AI-driven Customer Intelligence tool can feel overwhelming, but it doesn’t have to be. Our Customer Intelligence Tool Buying Checklist breaks down the…
For Gainsight’s CEO, eliminating churn isn’t just a strategy—it’s a daily practice powered by AI. This executive guide reveals how Staircase AI by Gainsight delivers…
We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…
As the post-Covid economic forecast stabilized, Customer Success emerged not just as a critical function but as a central growth engine for businesses across sectors.…
Choosing the right community platform is a critical decision for any organization building or enhancing a community. To help you make an informed choice, Gainsight…
Don’t just ride the AI wave—own it! This comprehensive eBook cuts straight to the chase, turning everyday CSMs into AI-powered superheroes. AI will move you…
This step-by-step guide helps you uncover new revenue opportunities quickly, with AI-powered insights that cut through the noise.
Customer success is the key to sustainable growth, but let’s be real—traditional methods are no longer enough to help customers achieve their expected goals and…
Gainsight is named a Leader in the October 2024 Gartner® Magic Quadrant for Customer Success Platforms. Gainsight was positioned highest for Ability to Execute and…
Churn prevention doesn’t just stop fund leakage, but also contributes to increasing customer loyalty and account expansion. By analyzing real data from thousands of B2B…
Stop letting revenue slip through the cracks. The real gold? It’s already in your customer base. The State of Customer Expansion reveals the secrets of…
Customer Advocacy has proven to be a powerful way to drive growth. But, if you’re starting your advocacy program from scratch, what should be your…
Your Guide to Scaling Customer Success Through Digital Self-Service Strategies Is your team stuck on repeat and putting out the same old fires? It’s time…
It’s time to let self-service do what it does best—handle the basics while you tackle the big stuff. Scale faster, free your team from the…
Don’t risk your customer success strategy on technology that can’t scale with you. This Buyer’s Guide cuts through the noise and gives you the straight…
It’s time to level up your game—because during Dreamforce, Gainsight is turning San Francisco into a real-life treasure hunt. With Staircase AI, you’ll never get…
A community can be a cornerstone of modern customer success strategy. From Fortune 100 companies to emerging startups, customer communities are reshaping how companies engage…
We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…
Learn more about Staircase AI by Gainsight, or book time with our team to see it in action.
Are you ready to launch your first digital customer academy but don’t know where to start? From foundational planning to advanced strategies, this 6-step guide…
Product leaders discuss AI’s transformative impact on business software, emphasizing its ability to understand language, reason, and drive intuitive, impactful customer success.
Learn about AI’s impact on HR in the SaaS industry. Hear from Jack Altman, CEO of Lattice, about balancing technology and people and his view…
Explore AI investments and creating Human-First Products in this expert discussion covering how AI’s role in customer success.
Godard Abel, CEO of G2, joins Gainsight AI to address key questions about AI pricing models and opportunities in customer success.
Nick Mehta shares a humorous and candid view on AI’s potential including real benefits like innovations in healthcare and customer service.
Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in…
Generative AI offers efficiency (less busywork), effectiveness (better tools) and an enhanced customer experience (personalized interactions) for CSMs.
Learn about how Docker is leveraging AI to enhance customer engagement by enabling personalized, proactive strategies for customer success.
Lulu Jiang, CS Operations Manager at LeanIX, discusses how Gainsight’s Customer Cheat Sheet streamlines workflows and enhances how CSMs prepare for customer interactions.
Learn how Talroo uses AI Follow-up and Customer Cheat Sheet in their CS processes to boost understanding and communication among executive and customer teams.
Customer Cheat Sheet gets high praise for streamlining customer 360 reviews and improving team efficiency from Gainsight customer WordPress VIP/Automattic.