2023 CS Index Benchmarking Tool

The 2023 Customer Success Index: The Inflection Point?

Want to learn the biggest trends in CS? Gainsight, the global leader in Customer Success, in partnership with Benchmarkit, surveyed more than 600 SaaS companies globally to see what has changed within the last year. Discover how Digital Customer Success is propelling SaaS companies forward, with 48% adopting efficient growth strategies. This transformative report reflects the evolution of Customer Success into a pivotal revenue strategy. Digital Customer Success is gaining traction across companies of all sizes, from $1 million to over $100 million.

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Where Do You Fit?

Go one step further with our 2023 CS Index Benchmark tool. Enter your own data and see how you stack up with other companies included in the survey.

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