Gainsight Evolution of CS Benchmarks Revealed

Learn how companies compensate and define different roles and scopes of work within CS.

The Evolution of Customer Success Report: Role Expansion and Compensation in 2023

Gainsight, in partnership with RevOps Squared, surveyed over 750 CS professionals to understand capacity and compensation trends across the org chart. The report also benchmarks important evolutions in the Customer Success industry, such as Digital Customer Success and Community Management.

Learn all the key findings, plus hear from Gainsight SVP of Customer Experience and Customer Success Operations, Tyler McNally about what all the data means for the future impact of customer success.

Download the Reports:

Where Do You Fit?

Go one step further with our Evolution of Customer Success Benchmark tool. Enter your own data and see how you stack up with other companies included in the survey.

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