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Customer Success Software

Deeply Understand Your Customers from All Angles

Understand trends and risks with full 360 customer views, and empower your teams to take actions that drive better outcomes

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Trusted By Leading Customer Success Teams Worldwide

Proactively Monitor Customer Health

Transform your business with a holistic view of all customers

  • Provide a centralized, comprehensive customer view that guides CSMs to customers’ desired outcomes
  • Spot risk and opportunities sooner with AI-optimized scorecards that deliver the most accurate and comprehensive health scoring
  • Get more granular and accurate retention and expansion forecasts with more comprehensive customer engagement and health inputs

Automatically Capture Customer Updates

Stay ahead of key customer moments

  • Build strong customer relationships by taking action on executive and sponsor changes with feeds from LinkedIn
  • Capture company news and track key milestones that impact your customer relationships
  • Model unique and complex customer relationships to better capture nuanced account hierarchies, including through-partner customer success

Utilize Data-Driven Insights

Drive revenue and scale efficiently with more insight than ever before

  • Own your numbers with powerful dashboards that leverage all of your customer data visualized in the ways that work for you
  • Empower CSMs to work more efficiently with all of their most important insights and action items for their portfolio in a personalized view
  • Go deep with powerful yet streamlined data flows that unify, enrich and transform your data with confidence

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450 Reviews

“Gainsight helps our CSMs better leverage data in their data to life and helps our executive team understand the picture of our customers. The Data Designer, Rules Engine, and Report Builder are some of the best tools I've had the pleasure of working with.”