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Customer Success Software

Provide a Clear Path to your Customer’s Success

Capture customer goals, correlate activity to outcomes, and ensure end-to-end value realization.

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Trusted By Leading Customer Success Teams Worldwide

Reach value, faster

Guide your customers towards their desired outcomes

  • Develop strong relationships by capturing customer goals, tracking activity and sharing progress toward achievements
  • Use triggered CTAs to keep your customers on the right path to value
  • Create templates that make value realization consistent and repeatable for every customer

GET STRATEGIC ON CUSTOMER EXPANSION

Use prescriptive account plans to make expansion a reality

  • Trigger success plans at important lifecycle milestones to keep customers value realization in motion
  • Develop AI-powered playbooks and best practices that optimize your customer’s progress towards their goals
  • Extend team efforts by coordinating the right action for key workflows across multi-channel engagements

Showcase your Customers’ Achievements

Demonstrate how your efforts translate into results

  • Create visibility and alignment for both leadership and customers with centralized views to help realize value
  • Empower CSMs to quickly and easily create business review presentations at scale with Success Snapshots
  • Improve retention and increase expansion opportunities by showcasing achieved customer goals and value delivered

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"Part of the implementation team for GS and rolled it out to CSM team"