Accelerate your CS programs with Horizon AI. Check It Out

Customer Success Software

Turn Customer Feedback into actionable intelligence.

Drive Voice-of-the-Customer programs, improve health scores, and close the loop on product feedback.

Trusted By Leading Customer Success Teams Worldwide

Deeper Customer Insights that Drive Retention

Better understand your customer's needs

  • Understand what matters most with AI-powered insights and trends to understand your Voice of the Customer data
  • Create company-wide customer visibility to optimize adoption, address needs, and deliver on desired outcomes
  • Gain 360 views of engagement by capturing community, education, product and CS interactions in one platform

Take Action on Insights to Mitigate Risk

Dial in on customer health to improve renewal rates

  • Analyze customer health with easy-to-understand scores for sentiment, risk signals, NPS, engagement, and feature usage at multiple levels
  • Act on health risk signals with best-practice playbooks for CS teams and digital engagements that meet customers where they are
  • Leverage omni-channel communications to reach users, improve survey response rates, and obtain trustworthy sentiment signals

Prioritize What Customers Need Most

Build a customer-driven roadmap that drives value

  • Seamlessly capture and share feedback with your Product teams using bidirectional integrations with your favorite product management tools
  • Prioritize the right roadmap investments by combining requests with customer insights like ARR, customer segment, and more.
  • Access holistic views into the status of customer requests and automatically close the loop with customers when product
changes the status of an request

Read our reviews on G2

450 Reviews

“Overall, Gainsight helps us get customer feedback faster, so we can reach either a learning outcome for them or for us as quickly as possible, then take action.” Melissa Terrell, VP Operations, Dealerware