Customer Success Software

Reach every customer with the right message at the right time

Leverage the power of automation to communicate with customers at scale

Trusted By Leading Customer Success Teams Worldwide

Seamlessly Blend Human and Digital

Scale efficiently, keep the personal touch

  • Improve your operating efficiency with digital capabilities that keep CSMs in the driver seat
  • Create lifecycle campaigns for every scenario with personalized digital touchpoints at every stage of the customer journey
  • Refine best practices with easy-to-deploy emails that help you scale your customer outreach strategy


Keep your team focused on their most important work

  • Reach the right people at the right time by automating repetitive customer communications
  • Free CSM bandwidth with easy, pre-built email templates and dynamic tokens that automatically bring in personal details
  • Scale 1:many outreach with simple and multi-step campaigns that adjust to your customers’ responses and behavior

Never Be Surprised Again

Proactively address churn risks & cultivate advocates

  • Stay on top of key metrics and proactively send reminders on upcoming renewals or Quarterly Business Reviews
  • Keep your teams in a position to act by triggering a playbooks and communications based on customer engagement ‘and behavioral data
  • Accelerate advocacy by automatically engaging with promoters and activating CTAs

Read our reviews on G2

450 Reviews

“Gainsight's Journey Orchestrator has been a vital tool in our digital customer success strategy. The query builder allows us to easily combine data points existing across various objects in our CRM into a single, usable participant list for digital cs outreaches. Gainsight has allowed us to operationalize our entire customer lifecycle across all CSM segments”