Gainsight’s Gamechangers Customer Community
An online place for Gainsight Customers to inspire and push each other to new heights, learn and grow together, and now connect more than ever.
By Business Challenge
By Industry
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Healthcare
Deliver proactive, preventative care that enables you to retain and grow your customer base.
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Education
Manage learner's experience, and deliver educational outcomes.
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Security
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.
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Gainsight Essentials
Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
By Team
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Customer Success Empower and enable your CSMs.
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Product Create elegant product experiences.
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Customer Experience Identify trends across the customer journey.
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Revenue and Sales Drive a high performing renewals process.
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IT and Analytics Consolidate your Customer Data.
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Executives Align on customer heath and opportunities.
Learn
Customer Resources
Industry Resources
By Role
About Gainsight
Here are the places where both experts and learners are talking about CS Ops
Gain, Grow, Retain
Open community for Customer Success leaders in B2B SaaS organizations designed to get access to direct, actionable support from peers on how to best serve your customers.
Global Gainsight Admin Slack
If your role in CS Ops includes administration of Gainsight, you want to be part of this community-driven channel to hear about specific product solutions and share best practices with other Admins.
Pulse 2022
Whether you’re just exploring the field or have many years in a Customer Success career, register for Pulse 2022 conference. Whether you join virtually or in person in San Francisco, Customer Success leaders will connect for best practices, incredible content, and building new relationships.
Mentorship
The CS Ops Mentor Program has hundreds of participants who have raised their hands to connect. Whether you’re looking for guidance or empowered to guide, this is a place for everyone in the industry.
People are also talking about CS Ops in these Slack channels:
Customer Success Leadership Network
A community of CS professionals, with opportunities to learn, network, and share thoughts on all things CS.
Wizards of Ops
A community for all flavors of Revenue Operations, including CS Ops, with an emphasis on Sales and Marketing operations.
Rev Ops Co-Op
A Revenue Operations community actively facilitated (and owned) by Funnel IQ.
If your CS Ops role includes administration of Gainsight, here are some additional resources:
Gainsight Admin Virtual Meetup Group
Monthly events to connect & learn on a variety of topics including new configurations to solve business problems and product ideas to enhance value
Global Gainsight Admin Slack
If your role in CS Ops includes administration of Gainsight, you want to be part of this community-driven channel to hear about specific product solutions and share best practices with other Admins.
Drive your CS Ops Career!
Careers in the field of CS Ops are growing, and data supports this. That is why a career in this field has the potential to take off - become an expert, be valued, and enjoy the benefits of a satisfying, successfull career.
For questions and feedback, email cscareers@gainsight.com.
Start a New Career in Customer Success.
Check out these opportunities with SV Academy.
IN PARTNERSHIP WITH
Gainsight has partnered with EdTech master, SV Academy, on our mission to level the playing field for underrepresented communities in Customer Success and to support our Veterans returning to civilian life.
Click here to learn more about the program which trains underrepresented individuals and Veterans and then places them in entry-level CS Associate and CS Ops Associate apprenticeship roles at companies.
