Digital Customer Hub
Give users a place to learn and connect in the flow of work
Skilljar and Gainsight Customer Communities come together with one unified ecosystem for your users — without switching platforms.
Your customers deserve better than a fragmented experience.
Training lives in one tool, community answers in another, and support docs in a third. Customers can't find what they need, when they need it.
One Digital Hub.
Infinite customer value.
Learn from the company
Learning shouldn’t stay locked in your Academy, and now it doesn’t have to. Surface it everywhere your learners already are and funnel education data into external tools and health scores.
Learn from each other
Use your Community as a centralized hub to bring education and peer knowledge together with one login, federated search, and a single profile that connects each user’s learning and community activity.
Learn in the product
In-product guidance that actually knows your users. Connect usage data, learning history, and community engagement across the experience so every in-app nudge reflects where they are in their journey.
Your unified Digital Customer Hub is here
A powerful integration between Skilljar and Gainsight Customer Communities
Integrating Skilljar with Gainsight Customer Communities has transformed how Cognite’s customers learn about our platform and engage with our team. Instead of a disconnected training portal, we now surface targeted Skilljar courses, certifications, and onboarding paths directly in the community, so customers discover the right content in the flow of asking questions, exploring product best practices, and connecting with peers.
Since launch, we’ve seen higher course enrollments, stronger community engagement, and more self-service case deflection.
Check out more Digital Customer Hubs powered by Skilljar & Gainsight Customer Communities
