Schedule a Demo
On-Demand Webinar

Efficient by Design: Building a Scalable CS Experience

Customer expectations are rising. Resources? Not so much.

Three people in a bright room sit at a table with laptops and drinks, smiling and watching something off-camera; "WEBINAR" with an icon is displayed on the upper left, highlighting efficient design for scalable customer service.

This webinar is built for CS leaders who want to move beyond firefighting and start designing smarter, more efficient customer experiences.

You’ll learn how high-performing CS orgs are evolving their strategy, using digital touch points like customer education, community, and automation to drive outcomes at scale without compromising personalization.

Join Jared Block, Gainsight and guest host Anita Beck, Director Customer Success Operations, SAP LeanIX as they discuss:

  • Re-thinking your CS strategy from reactive to proactive, personalized, and predictive
  • Ways to leverage digital channels, including your community and education platforms, to create a cohesive customer journey
  • Real-world strategies to scale impact, not headcount
  • What great Digital CS actually looks like in practice (no theory, all action)

Share a few contact details and we'll provide you with a link to access the content.