The Recipe for Success: Why Self-Service Platforms Are Becoming the Foundation of Modern Customer Success

Is it time to evolve your Customer Success strategy to meet your business and customers’ even more evolving needs? Absolutely—and the key is to create a self-sustaining customer base.

Join Gainsight’s Brent Krempges, and special guest Sarah Masterton-Brown from Mews to explore why so many companies are investing in self-serve customer enablement solutions. Brent and Sarah will also dive into the can’t-miss signals that indicate the need for such systems and how this strategic shift can alleviate the pressure on your customer-facing teams to focus on building relationships and retention.