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Customer Success Index: What’s Hot, and Not, in 2025

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We learned a lot in 2024: AI is rewriting the rules. CS is expanding into new industries. And CSMs are juggling more than ever—and our annual Customer Success Index captured it all.

Join Brent Krempges, Gainsight’s CCO, and Sabrina Leblanc, SurveyMonkey’s SVP of Customer Success, as they break down the biggest trends and share the inside scoop on where CS is headed in 2025 and beyond.

What else you’ll learn: 

  • How CS teams are using AI today (and, how many aren’t)
  • Shifting responsibilities of renewals and expansion among CS teams
  • The surprising expansion of CS within non-traditional B2B SaaS industries

This webinar is a can’t-miss as you finalize and execute your 2025 CS plans and priorities.

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