On-Demand Events

In this webinar you’ll learn: How to incorporate genuine empathy into your learning programs and turn every customer interaction into an opportunity to connect and…

Why spend hours building new workflows when you can implement Gainsight’s best practices from our very own CSMs – check out this recent session to…

Learn how you can balance day to day activities as a CSM while working with Sales. Join Archana Narang as she walks through her day-to-day…

Join Nicole Belanger as she walks through how Gainsight CSMs leverage the platform and workflows that will make your life easier.

Watch Gainsight and GTM Partners for an insightful dialog around driving customer growth by making successful customers your ‘north star’. You’ll hear how to reframe…

We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…

This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

Join us for a practical masterclass that will transform the way you engage with your teams and customers. Our speakers are leaders who lead with…

Technology is everywhere and advancing at a rapid pace, but we can’t lose sight of the connections and relationships that make us human—and that extends…

In a world where the notion of hiring another CSM is no longer feasible, you need a platform that makes it easier to work with…

Your most loyal customers are often the gateway to success – building your brand, advocating for product enhancements that drive results, and so much more.…

Explore ReviewPro’s evolution through streamlined onboarding processes, blending tech touch with human engagement for personalized experiences. Learn how ReviewPro leveraged automation to enhance customer engagement,…

Communities are always evolving – but what if you need to merge, reinvent or relaunch your community? Hear how Gainsight successfully merged our two distinct…

Join Zach Wojtowicz, Director of Customer Success at Buildertrend, to dive into how Buildertrend transformed their customer health strategy, achieved an outstanding improvement in customer…

Peer-to-peer engagement lies at the heart of every vibrant customer community, fostering collaboration, knowledge sharing, and customer loyalty – but it can be tricky to…

Watch our insightful webinar hosted by Gainsight. This session will shed light on the collaborative efforts between the Customer Success and Learning & Development teams…

Expanding Your Customer Success Playbook: Now that your CS team is equipped to forecast churn, monitor the health of your customers, and automate proactive engagements,…

Who better to unpack the secrets to Customer Success than Gainsight customers themselves? Join this customer spotlight series to hear first hand the golden nuggets,…

Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own…

We’ll be the first to admit that measuring customer education can be tricky—but it’s something you have to get right in 2024. We’ll look at…

Customer communities are always on. Customers may span across time zones and continents, and their need for the community may pop up within work hours,…

Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own…

Your academy is alive and kicking. What should you do next? Promote your academy to your customers, get them to walk through its proverbial doors,…

Celebrate Women’s History Month with Gainsight and Women in Customer Success! Join us for a practical masterclass as we delve into the transformative world of…

Building an online community isn’t as hard as you might think – in fact, it’s pretty simple to get started. For most businesses, you already…

The LMS market is jam-packed with options—and that’s great. Variety is the spice of life. Which one’s right for your program? We’re here to help.…

Exceptional customer success hinges on more than just a department—it’s about empowering users to thrive in every interaction with your company. When addressing pain points…

Leader? Check. Goals? Set. Let’s learn how to design courses that captivate your customers, help them retain key product information, and keep them coming back…

New year, new community needs. Join Gainsight’s Global VP Demand and community expert Remco De Vries as we dive into the latest in community trends…

Seamlessly Involve Channel and Ecosystem Partners In Your Revenue Retention and Expansion Strategies Partnerships can transform your business, increasing revenue and expanding your reach. However,…

In this session, you’ll gain firsthand insights into how Customer Success can evolve into a formidable lead generation engine without compromising the trust and rapport…

Who’s responsible for customer success these days? In this special webinar, hear from Gainsight CEO Nick Mehta and Balderton Capital’s Executive In Residence and author of Kellblog, Dave…

You have a team leader. Now what? It’s time to put yourself in the shoes of your customers and set realistic goals that’ll help them—and…

The customer is always on. We can’t rely on human-led delivery of enablement and best practices. We need to be mindful of the cost of…