Unifying the Pre and Post Sales Experience with Gainsight & SAP Sales Cloud

For businesses focused on recurring revenue, growth goes beyond the initial sale. Customer success-driven organizations know they must continuously meet expectations while identifying new opportunities. The key is bridging the gap between pre- and post-sales experiences, which often leads to missed revenue and churn. By reshaping customer success programs and leveraging the right customer and market data, companies can unlock critical growth.

Join CX expert Liz Miller of Constellation Research, along with leaders from SAP and Gainsight, as they discuss how closing this gap can drive new revenue opportunities and grow existing accounts through the power of Gainsight and SAP Sales Cloud.

You’ll Take Away:

• Why closing the pre and post sales experience gap is imperative

• The vision behind the strategic Gainsight and SAP partnership

• How to elevate customer success programs with customer insights and market intelligence

• Real-world examples of companies closing the gap

We hope to see you there!

Speakers :

Liz Miller, VP & Principal Analyst, Constellation Research

Denise Stokowski, SVP of Product Management, Gainsight

Nitin Badjatia, SVP of CX Solution Management, SAP