AI in Action: The Best of Human-First AI in CS
Human-First AI is transforming how we work – from real-time analysis of millions of customer conversations (as they happen), to constant Copilot’s that answer our customer questions and needs (even before we know we need them). But how does data become action? How do we take AI-driven sentiment and make it meaningful to our customers, our unique business needs, and their experience?
This series will showcase real-world examples (and the data, outcomes and ROI to support them) of how CS can connect the dots between AI-driven insights and CS automation at scale. Join Gainsight to talk tactics, data and resources – and cut through the AI jargon and fluff.
Webinar Schedule
Episode 2 I Your AI Copilot: How AI in Workflows Can Save You 20+ Hours a Week
With growing books of business and more on our plates, customer-facing teams are being asked to work faster (and smarter). And AI is proving to be a key answer to the “do more with less” question – acting as your Copilot to fast track customer outcomes while steering you clear of roadblocks and delays.
In this webinar, we’ll explore how chat-like AI can reimagine how you manage workflows, gather insights, and deliver impactful content to your customers—all by asking the right questions. You’ll learn:
- How to ask meaningful questions of Copilot or GPT interfaces
- The key requirements to safely and securely use AI around customer data
- How Copilot’s can save you 20+ hours per week by streamlining workflows
Featuring
Episode 1 | Eliminating Blind Spots: Using AI for Real-Time Insights and Churn Intervention
AI has promised us speed and efficiency. And when we can collect customer insights in real-time, via AI-powered sentiment analysis of live conversations, those promises become real. Join Gainsight to explore how AI can capture more signals at scale, and how to action these signals for better outcomes.
From when to engage, what signals to prioritize, and how to measure success we’ll cover what you actually want to know, including how to:
- Reduce churn ~20% with real-time insights alone
- Go from 5% to 100% visibility into customer interactions without added manual data entry or logging
- Make quick changes to data collection that will maximize your early warning signs of churn
Featuring
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