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Scale & Efficiency

Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base

Learnship used Gainsight CS and Gainsight PX to implement a Digital Customer Success strategy that aligned the organization around a single source of truth, efficiently orchestrating digital touchpoints with the user base and delivering sticky value.

Everyone is trying to do more with less, but we don’t want to sacrifice quality. Not only does Gainsight allow us to scale, it enables us to operate at a level of consistency that really makes a difference in terms of the overall customer experience.

Angela Felicissimo
Director of Customer Excellence at Learnship

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