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Learn why the best companies across the world choose Gainsight’s industry-leading products – Customer Success, Product Experience, Customer Communities, and Customer Education.

Gainsight G2 Badges Spring 2024: Leader - Enterprise; Leader - Mid-Market; Users Most Likely To Recommend - Small Business

Less Churn, More Expansion, Happier Customers.

Best-in-class companies share their stories, strategies, and experience with Gainsight.

Scale & Efficiency Clear Filters

Upland Doubles Revenue Through More Flexible Training with Gainsight

Upland was looking for a LMS solution that would allow its customers to learn when it was best for their schedules. Since implementing Gainsight, they…

Customer Expansion Scale & Efficiency

Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials

Studytube was looking for a more robust CS solution. After using Planhat for four years, the team realized it needed a tool that could provide…

Customer Retention Gainsight Essentials Scale & Efficiency

Glean Seamlessly Transitions From Spreadsheet to CS Solution with Gainsight

Prior to having Gainsight, Glean’s CS Team tried managing everything through one master excel sheet. Lauren Kennedy, Head of CS at Glean made sure to…

Customer Retention Gainsight Essentials Scale & Efficiency

Miro Scales Its Digital Efforts Through Gainsight CS

Online workspace company, Miro wanted to launch its Digital CS motion. Using Gainsight CS, they were able to move from a high-touch model to building…

Customer Retention Scale & Efficiency

How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach

ADP struggled to get a single-thread view of a client. With Gainsight, they gained extra visibility into the customer relationship.

Customer Retention Scale & Efficiency

Dealerware Turbocharges Customer Success with Gainsight CS + PX for Rapid Scalability

Dealerware, a fleet management innovator, leverages Gainsight CS + PX to efficiently scale its Customer Success efforts, streamline onboarding, gather product usage data, and foster…

Scale & Efficiency

Benchling Adopts a Digital Customer Success Approach, Powered by Gainsight CS + PX

Benchling R&D Cloud needed a way to scale with its growing customer base. Benchling upgraded its capabilities with Gainsight CS and PX. With Gainsight, they…

Scale & Efficiency

Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base

Learnship used Gainsight CS and Gainsight PX to implement a Digital Customer Success strategy that aligned the organization around a single source of truth, efficiently…

Scale & Efficiency

Software AG Launches Digital Customer Success with Gainsight’s Customer Success and Product Experience Solutions

Software AG’s TrendMiner product used Gainsight CS and PX to build a Digital Customer Success (CS) model to deliver human-first experiences at scale.

Product Adoption Scale & Efficiency

Yotpo Launches Customer-First Community in Six Weeks with Gainsight

eCommerce retention marketing platform Yotpo leveraged Gainsight to create a brand new customer community, and drive engagement by employing a dedicated content strategy that utilizes…

Scale & Efficiency

Health Current Security Training Decreased Incidents of Malware and Phishing from 80% to 10%

Health Current, Arizona’s premier health information exchange (HIE), gives healthcare providers (HCPs) the information they need to make better clinical decisions and keep people healthy.…

Scale & Efficiency

Gainsight Helps Bonfire Scale its Academy

Bonfire empowers government procurement teams to unlock their potential, maintain compliance, shorten evaluation times, improve transparency and reduce strain on internal times. They were looking…

Scale & Efficiency

MMIT Uses Gainsight PX to Mitigate Churn

MMIT, a trusted solution in the healthcare industry, offers a wide range of products for their customers but struggled to gather the necessary data to…

Scale & Efficiency

How Personio Created a Self-Service Customer Culture

Personio was looking to implement a digital approach to help customers get the answers they wanted. With inSided by Gainsight’s community tool, they were able…

Digital Customer Success Scale & Efficiency

How Cognite transformed its community into a key channel for its high-touch strategy

We spoke to Alex Farmer, VP of Customer Success, and Anita Hæhre, Customer Community Director at Cognite, about using the community as a key channel…

Scale & Efficiency

How Docebo Community Hit 96% P2P Support In Less Than a Year

With a customer community hub, Docebo was able to implement a robust Digital Customer Success strategy that improved customer engagement, expanded its learning culture, and…

Digital Customer Success Scale & Efficiency

Sitecore Conquers the Cloud with Help from Gainsight

As digital experience software company Sitecore launched its SaaS solution, they used Gainsight to gather data and analytics while automating their customer success efforts.

Scale & Efficiency

Glassdoor Rounds Out its Customer Success Organization with a Pooled CSM Model Using Gainsight

Like many growing businesses, Glassdoor has evolved its Customer Success organization over time. Rapid growth meant the company was gaining more customers than its Customer…

Scale & Efficiency

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