Less Churn, More Expansion, Happier Customers.
Best-in-class companies share their stories, strategies, and experience with Gainsight.
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Upland Doubles Revenue Through More Flexible Training with Gainsight
Upland was looking for a LMS solution that would allow its customers to learn when it was best for their schedules. Since implementing Gainsight, they…
Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials
Studytube was looking for a more robust CS solution. After using Planhat for four years, the team realized it needed a tool that could provide…
Glean Seamlessly Transitions From Spreadsheet to CS Solution with Gainsight
Prior to having Gainsight, Glean’s CS Team tried managing everything through one master excel sheet. Lauren Kennedy, Head of CS at Glean made sure to…
Miro Scales Its Digital Efforts Through Gainsight CS
Online workspace company, Miro wanted to launch its Digital CS motion. Using Gainsight CS, they were able to move from a high-touch model to building…
How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach
ADP struggled to get a single-thread view of a client. With Gainsight, they gained extra visibility into the customer relationship.
Dealerware Turbocharges Customer Success with Gainsight CS + PX for Rapid Scalability
Dealerware, a fleet management innovator, leverages Gainsight CS + PX to efficiently scale its Customer Success efforts, streamline onboarding, gather product usage data, and foster…
Benchling Adopts a Digital Customer Success Approach, Powered by Gainsight CS + PX
Benchling R&D Cloud needed a way to scale with its growing customer base. Benchling upgraded its capabilities with Gainsight CS and PX. With Gainsight, they…
Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base
Learnship used Gainsight CS and Gainsight PX to implement a Digital Customer Success strategy that aligned the organization around a single source of truth, efficiently…
Software AG Launches Digital Customer Success with Gainsight’s Customer Success and Product Experience Solutions
Software AG’s TrendMiner product used Gainsight CS and PX to build a Digital Customer Success (CS) model to deliver human-first experiences at scale.
Yotpo Launches Customer-First Community in Six Weeks with Gainsight
eCommerce retention marketing platform Yotpo leveraged Gainsight to create a brand new customer community, and drive engagement by employing a dedicated content strategy that utilizes…
Health Current Security Training Decreased Incidents of Malware and Phishing from 80% to 10%
Health Current, Arizona’s premier health information exchange (HIE), gives healthcare providers (HCPs) the information they need to make better clinical decisions and keep people healthy.…
Gainsight Helps Bonfire Scale its Academy
Bonfire empowers government procurement teams to unlock their potential, maintain compliance, shorten evaluation times, improve transparency and reduce strain on internal times. They were looking…
MMIT Uses Gainsight PX to Mitigate Churn
MMIT, a trusted solution in the healthcare industry, offers a wide range of products for their customers but struggled to gather the necessary data to…
How Personio Created a Self-Service Customer Culture
Personio was looking to implement a digital approach to help customers get the answers they wanted. With inSided by Gainsight’s community tool, they were able…
How Cognite transformed its community into a key channel for its high-touch strategy
We spoke to Alex Farmer, VP of Customer Success, and Anita Hæhre, Customer Community Director at Cognite, about using the community as a key channel…
How Docebo Community Hit 96% P2P Support In Less Than a Year
With a customer community hub, Docebo was able to implement a robust Digital Customer Success strategy that improved customer engagement, expanded its learning culture, and…
Sitecore Conquers the Cloud with Help from Gainsight
As digital experience software company Sitecore launched its SaaS solution, they used Gainsight to gather data and analytics while automating their customer success efforts.
Glassdoor Rounds Out its Customer Success Organization with a Pooled CSM Model Using Gainsight
Like many growing businesses, Glassdoor has evolved its Customer Success organization over time. Rapid growth meant the company was gaining more customers than its Customer…
