North America
Drift Leverages the Gainsight Platform to Catalyze a Value-Generating Digital Customer Success Strategy
Using Gainsight CS, PX, and Digital Hub, Drift executed a comprehensive Digital Customer Success strategy that drove holistic value for customers.
4,000
logins
900
event registrations
40%
re-engagement
Gainsight helps us move the needle on metrics that we think are significant, which we expect to help us drive retention,
Staircase AI
Real-time, Al-powered customer engagement insights across all conversations.
Customer Success
Drive retention and expansion with the industry’s leading Customer Success platform.
Product Experience
Improve user adoption with in-app engagements and meaningful product analytics.
Customer Communities
Give your customers a single hub for anytime, anywhere self-service.
Customer Education
Digitize customer onboarding and training with on-demand education.