Customer Stories

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Learn why the best companies across the world choose Gainsight’s industry-leading products.

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Less churn. More expansion. Happier customers.

Best-in-class companies share their stories, strategies, and experience with Gainsight.

How Gainsight Helped Harri Strengthen Retention and Drive Revenue

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Customer Communities, Customer Success

How SAP LeanIX Rapidly Scaled CS Operations with Gainsight

A woman with glasses, donning a black and white varsity jacket, smiles while seated indoors. As she prepares for a CS Operations meeting, the large windows behind her offer a blurred view of the outside world.
Staircase AI

Branch Enhances Customer Insights and Churn Management with Staircase AI
Aqua Security Predicts Churn with 95% Accuracy, Thanks to Staircase AI
Staircase AI
Technology
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Airtable’s Gainsight-Powered Community and Academy Boost Retention and Adoption
Customer CommunitiesSkilljar
Technology
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How GitLab Reenergized Their Gainsight Instance and Increased Engagement With Their Customer Success Team
Customer Success
Technology
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60% of Calendly’s Community Content Is Now User-Generated—How They Made It Happen With Gainsight
Customer Communities
Technology
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How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success
Customer SuccessProduct ExperienceStaircase AI
Technology
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How Handshake Scales Customer Education and Digital Success
Customer SuccessSkilljar
Technology
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How Okta Scales Retention with Personalized Engagement and Customer Learning
Customer SuccessProduct ExperienceSkilljar
Technology
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Through-Partner Customer Success Helped FloQast Scale Customer Success, Securely and Efficiently
Customer SuccessSkilljar
Technology
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Meltwater’s Customer Community Hits 20,000 Members—Three Months Ahead of Schedule
Customer Communities
Technology
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Coveo Retools Its Customer Success Strategy With Gainsight CS
Customer Success
Technology
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Why Tackle Chose Staircase AI Over Its CSP For Tangible, Immediate ROI
Staircase AI
Technology
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Usage Explodes 11x for Cin7 Customer Education, Increasing Retention 7%
Customer Education
EcommerceTechnology
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How Reviewpro Reputation Increased Customer Health by 17% and Stopped Churn in Its Tracks
Customer SuccessProduct Experience
Technology
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How Consensus Doubled Self-Serve Community Engagement in Just One Month
Customer Communities
Technology
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SAP LeanIX Scales Expansion and Customer Insights with Gainsight CS
Customer CommunitiesCustomer Success
Technology
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Community Reduces Costs While Leveling Up the Customer Experience for Netskope
Customer Communities
Technology
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Branch Enhances Customer Insights and Churn Management with Staircase AI
Staircase AI
Technology
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How Automation Elevated Learnship’s Global Customer Engagement
Technology
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How SAP LeanIX Rapidly Scaled CS Operations with Gainsight
Customer CommunitiesCustomer Success
Technology
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How Gainsight CE Became the Heart of Hornbill’s Scalable Customer Education Strategy
Customer Education
Technology
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How Gainsight Helped Harri Strengthen Retention and Drive Revenue
Customer CommunitiesCustomer SuccessProduct Experience
Technology
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How Gainsight Helped Learnship Scale Personalized Customer Engagement
Customer Success
Technology
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How Gainsight Created a Single Source of Truth for Diverse Customer Data at Sendcloud
Customer Success
Data Science & AnalyticsTechnology
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How Gainsight Helped Oleeo Achieve Its Vision of an Engaged Community
Customer CommunitiesProduct Experience
Technology
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Tackle Leverages Staircase AI to Revolutionize Customer Experience and Drive Predictive Retention Strategies
Staircase AI
Technology
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Alliant Systems Empowers Customers With Always-On Learning and Peer Support
Customer CommunitiesCustomer Education
Technology
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How Info-Tech Research Group Gained Customer Visibility with CSP and Product Analytics
Customer SuccessProduct Experience
Advisory Services
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Updater’s Crawl, Walk, Run, Fly Strategy Takes Flight to Create a Robust Digital Customer Education Program
Customer Education
Technology
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Unqork Scales Community Crowdsourcing With Gainsight
Customer Communities
CybersecurityTechnology
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How Syte Integrates Smart Relationship Intelligence into its Customer Success Stack
Staircase AI
EcommerceTechnology
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Singular Saw a 2x Increase in QBRs and Improved Customer Engagement with Staircase Al by Gainsight
Staircase AI
Data Science & AnalyticsTechnology
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How Gainsight Helped Devo Demonstrate the Value of Community and Gain Internal Buy-in
Customer Communities
Technology
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Acquia’s Digital Success Programs Drive a 12-Point Increase in Renewals and Generates Significant New Pipeline with Gainsight
Customer SuccessProduct Experience
Technology
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Iodine Software Empowers Its Customers With Human-first Customer Education Strategy
Customer Education
HealthcareTechnology
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CData Activates Community to Boost Sales and Reduce Support Costs
Customer Communities
Technology
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RD Station Improves Adoption Metrics Among 85% of Customers and Increases CSM Account Ratios With Gainsight
Customer EducationCustomer Success
Technology
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