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Your Customer Data, Transformed

The Gainsight Platform makes it easy for you to aggregate all of the customer data your business is collecting and transform it using advanced, next-gen analytics to provide a meaningful, unified view of your customer base.

Turn Data Into Customer Insights

Analyze your data holistically to derive richer, more meaningful insights.

  • Consolidate your customer data from multiple sources, including data of different types and formats
  • Sophisticated data transformation and next-gen analytics enable you to analyze your customer data holistically
  • Derive rich insights and uncover key trends by analyzing customer data from multiple sources in a single report
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Surface The Right Insights

Align your entire organization around key customer insights.

  • Report on any data within Gainsight to answer the questions that are most important across your organization
  • Create multiple, custom dashboards to visualize the right insights for every role
  • Powerful sort and filter capabilities allow you to drill down deep into your data for more meaningful analytics
  • Share reports and dashboards with key stakeholders to increase alignment
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Turn Insights Into Action

Drive precise, targeted activity that further supports your customers.

  • Empower your customer-facing teams to drive the right actions for every account with access to the right level of insight
  • Easily identify key signals in your customer data and create rules to drive powerful automation from the insights you drive
  • Trigger automated alerts and customer success workflows on critical risks and opportunities within your customer base
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Learn how Dell Boomi used Gainsight to automate onboarding and increase customer retention.

Deliver the Outcomes Your Customers Desire
360 View
Centralize insights into a single source of customer truth
Playbooks
Drive prescriptive actions with proactive alerts
Scorecards
Capture the nuance of customer health with a robust framework
Success Plans
Capture, deliver, and demonstrate customer outcomes
Timelines
Capture and preserve rich customer context on one timeline
Reporting & Dashboards
Make better decisions with insight into your customer health portfolio
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