Our Platform

Gainsight's Customer Platform helps you keep customers coming back.

A single system to help your customers learn, adopt, connect and succeed.

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Staircase AI

Real-time, Al-powered customer engagement insights across all conversations.

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Customer Success

Drive retention and expansion with the industry’s leading Customer Success platform.

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Product Experience

Improve user adoption with in-app engagements and meaningful product analytics.

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Customer Communities

Give your customers a single hub for anytime, anywhere self-service.

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Skilljar

Scale onboarding, boost adoption, and monetize customer education.

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Agents and applications come together in a single ecosystem built for enterprise-grade security, scalability, and impact.

Automate with Agents

Agents designed for every path.

Pre-Built Agents

Gainsight’s pre-built agents let you hit the ground running without starting from scratch.

Built on Gainsight

Connect Gainsight’s customer context with MCP, CLI, and more, so Gainsight’s data and insights work wherever your team does.

Built in Gainsight

Build custom workflows, dashboards, and automations right in the platform with your permissions, governance, and data baked in.

Agents Delivering the Outcome

For the long-tail accounts your team can’t consistently reach, Gainsight will run the retention motion end to end. Our platform, our agents, our playbooks, our people.

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Unify Applications

Products that work in sync to deliver a complete post-sales journey.

Customer Success

Get the visibility, insights, automation, and AI to retain customers, drive expansion, and scale.

Product Experience

Turn customers into power users with adoption data and in-app guidance that actually gets them to stick.

Community

Own your customer community to turn users into raving fans—and deliver a consistent, branded experience they’ll want to come back to.

Education

Meet learners where they are—across channels, languages, and formats— to turn learning into retention and revenue.

A flowchart shows an email automation sequence with audience input, branching for 'opened' or 'not opened,' and integrations for Slack, CC, PX, and Skilljar. Surrounding text highlights engagement and orchestration.

“Staircase AI is saving our CSMs ~25% of their time. They can get ahead and detect at-risk accounts.”

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Report

The Customer Success Index 2025

Learn how businesses are elevating Customer Success with AI and digital tools to drive both retention and revenue growth.

Ebook

Re-Architecting Digital Experience Teams: Skills, Structure & Strategy

Get clarity. Show value. Prove impact.

Whether you’re just getting started or needing to scale, we’ve got you covered.

“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.”

Matthew Meeks

Director of Customer Education, Front

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