Taking on CS as a Revenue Leader: Retention, Expansion, and the Playbook You Never Got

46 min. Revenue Unplugged

Been handed the CS reins but not the instruction manual? This no-fluff panel dives deep into the strategies, challenges, and lessons top leaders have used to turn CS into a revenue engine.

Stop seeing your customer-facing teams as a “cost center” and start unlocking the goldmine sitting in plain sight. Expansion? Retention? Upsells? They’re the hidden gems waiting in your CS engine—and leading CROs and revenue leaders are already rewriting their playbooks to make the most of…

Up next in this series

Watch • 41 min.

Ask Brent Anything

Webinar slide with the title "From Strategy to Execution: How to Operationalize Customer Success for Revenue Growth at Your Company" and photos of three speakers: Pascal Debets, Sarah Jennings, and Victoria Griffin.

Watch • 41 min.

From Strategy to Execution: How to Operationalize CS for Revenue Growth at Your Company

Two people holding phones face each other on a blue background with chat icons above them. Text on the left reads "WELCOME! REVENUE UNPLUGGED." Gainsight and Unplugged logos are in the lower left corner, highlighting Customer Success insights.

Watch • 25 min.

Keynote: How CROs Tackle Customer Success