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Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in supercharging business growth.

All Episodes

29 episodes in this series
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Watch • 5 min.
Unlocking AI’s Impact On Business Software And Customer Success

Product leaders discuss AI’s transformative impact on business software, emphasizing its ability to understand language, reason, and drive intuitive, impactful customer success.
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Watch • 25 min.
AI Meets SaaS with Jack Altman, CEO of Lattice

Learn about AI’s impact on HR in the SaaS industry. Hear from Jack Altman, CEO of Lattice, about balancing technology and people and his view…
A robot with a glowing head and friendly smile is featured on a colorful dotted background transitioning from blue to yellow. A speech bubble labeled "MEETS" connects "AI" with "SaaS". The design subtly hints at G2's innovative spirit in the tech space.
Watch • 23 min.
AI Meets SaaS with Allison Pickens, Board Director, dbt Labs and Commvault

Explore AI investments and creating Human-First Products in this expert discussion covering how AI’s role in customer success.
A robot with a glowing head and friendly smile is featured on a colorful dotted background transitioning from blue to yellow. A speech bubble labeled "MEETS" connects "AI" with "SaaS". The design subtly hints at G2's innovative spirit in the tech space.
Watch • 19 min.
AI Meets SaaS with Godard Abel, CEO of G2

Godard Abel, CEO of G2, joins Gainsight AI to address key questions about AI pricing models and opportunities in customer success.
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Watch • 1 min.
Hot Takes With Gainsight: Benefits Of AI

Nick Mehta shares a humorous and candid view on AI’s potential including real benefits like innovations in healthcare and customer service.
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Watch • 2 min.
What Human-First AI Means For Customer-Facing Teams

Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in…
Graphic with the words "HOT TAKES" in bold, stylized white text against a bright pink background with yellow accents. Below it is "with Gainsight AI" in smaller, dark text featuring a blue accent. The design emphasizes the impact of insights powered by advanced technology.
Watch • 2 min.
Hot Takes With Gainsight: Impact Of AI

Generative AI offers efficiency (less busywork), effectiveness (better tools) and an enhanced customer experience (personalized interactions) for CSMs.
Illustration of the text "AI Conversations" with a friendly robot in blue armor waving, set against a dark blue background. The robot has a speech bubble next to it, highlighting customer conversations and interaction akin to Brandwatch's intuitive engagement.
Watch • 1 min.
Customer Conversation with Docker

Learn about how Docker is leveraging AI to enhance customer engagement by enabling personalized, proactive strategies for customer success.
Illustration of the text "AI Conversations" with a friendly robot in blue armor waving, set against a dark blue background. The robot has a speech bubble next to it, highlighting customer conversations and interaction akin to Brandwatch's intuitive engagement.
Watch • 1 min.
Customer Conversation with LeanIX

Lulu Jiang, CS Operations Manager at LeanIX, discusses how Gainsight’s Customer Cheat Sheet streamlines workflows and enhances how CSMs prepare for customer interactions.
Illustration of the text "AI Conversations" with a friendly robot in blue armor waving, set against a dark blue background. The robot has a speech bubble next to it, highlighting customer conversations and interaction akin to Brandwatch's intuitive engagement.
Watch • 1 min.
Customer Conversation with Talroo

Learn how Talroo uses AI Follow-up and Customer Cheat Sheet in their CS processes to boost understanding and communication among executive and customer teams.
Illustration of the text "AI Conversations" with a friendly robot in blue armor waving, set against a dark blue background. The robot has a speech bubble next to it, highlighting customer conversations and interaction akin to Brandwatch's intuitive engagement.
Watch • 1 min.
Customer Conversation with WordPress VIP/Automattic

Customer Cheat Sheet gets high praise for streamlining customer 360 reviews and improving team efficiency from Gainsight customer WordPress VIP/Automattic.
Illustration of the text "AI Conversations" with a friendly robot in blue armor waving, set against a dark blue background. The robot has a speech bubble next to it, highlighting customer conversations and interaction akin to Brandwatch's intuitive engagement.
Watch • 1 min.
Customer Conversation with SAP Concur

Hear from SAP Concur about how Gainsight AI tools have unified SMB client-facing teams, enhancing their readiness for client conversations.
Illustration of the text "AI Conversations" with a friendly robot in blue armor waving, set against a dark blue background. The robot has a speech bubble next to it, highlighting customer conversations and interaction akin to Brandwatch's intuitive engagement.
Watch • 1 min.
Customer Conversation with Brandwatch

Henrik, a customer success manager at Brandwatch in Copenhagen, uses AI to automatically log meeting notes, saving significant time when logging information about customers.
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Watch • 44 min.
Simplifying With AI Featuring Floqast And Gainsight

Explore developments in Digital CS, learn about AI’s impact on customer teams and hear predictions on future enhancements from Gainsight and Floqast.
Promotional slide for "Scaling CS Using AI & Automation" by Philip Kibbey, Director of Customer Success Operations at Moveworks. Highlights saving 4000+ CS hours and boosting ARR by 32% in 8 months with AI. Includes Philip Kibbey's headshot.
Watch • 1 hr. 2 min.
Revolutionizing Customer Success with AI

Philip Kibby of Moveworks showcases how AI capabilities simplify employee interactions, offering immediate time-savings and insights that drive productivity and improve customer outcomes.
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Watch • 1 min.
Gainsight AI: AI Search

Search Assist, simplifies navigating resources by providing contextual answers and direct links, enhancing both user experience and knowledge discovery.
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Watch • 1 min.
Gainsight AI: Takeaways

Use Takeaways to quickly aggregate customer feedback, revealing trends and detailed sentiment analysis, aiding teams in understanding and responding to client needs.
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Watch • 1 min.
Gainsight AI: Write With AI

Use AI-powered email in Gainsight to save time and create more compelling communications.
Shantan Reddy on AI's Everyday Magic
Watch • 1 min.
Shantan Reddy on AI’s Everyday Magic

Shantan Reddy, our Sr. AI Product Manager at Gainsight, breaks down the omnipresence of AI with a touch of awe. Imagine a world where AI…
Meenal Shukla Celebrates AI as a Human Partner
Watch • 1 min.
Meenal Shukla Celebrates AI as a Human Partner

Meenal Shukla, Director of Customer Success at Gainsight, champions AI as a pivotal tool that harmonizes with human effort, unlocking unprecedented potential in customer engagement.…
Ophir Sweiry’s Vision of an AI-Powered 3D Future thumbnail
Watch • 1 min.
Ophir Sweiry’s Vision of an AI-Powered 3D Future

Ophir Sweiry, Gainsight’s visionary VP of Product Design, is ready to take us from flat screens to the dynamic realms of 3D. With a dash…
Denise Stokowski on AI as the Great Simplifier
Watch • 1 min.
Denise Stokowski on AI as the Great Simplifier

Denise Stokowski, Gainsight’s SVP of Product Management, reflects on AI’s potential to transform business interactions at every level. In a world bombarded by information, Denise…
Karl Mosgofian on the Democratization of Data Insights
Watch • 1 min.
Karl Mosgofian on the Democratization of Data Insights

Gainsight’s CIO Karl Mosgofian is excited about breaking down the barriers to data accessibility. By introducing natural language interfaces, Karl sees a future where insightful…
Nick Mehta - AI Powers Business
Watch • 1 min.
Nick Mehta on the Imperative of AI Adoption

Nick Mehta, Gainsight’s CEO, draws a bold parallel between AI adoption and the automotive revolution. With AI, it’s not just about keeping pace; it’s about…
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Watch • 1 min.
Gainsight AI: AI Scorecards

Scorecard Optimizer enhances customer scorecards, offering tailored recommendations for improved accuracy and predictive capabilities.
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Watch • 1 min.
Gainsight AI: Customer Communities

Gainsight AI enhances community management by streamlining content creation, member engagement, and email campaigns, making it easier to deepen relationships and grow communities.
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Watch • 24 min.
Gainsight AI Features Customer Webinar Recap

Gainsight AI features have shown high engagement and utility for customer-facing teams. Learn more about what is avaialable to customers and how to get started…
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Watch • 2 min.
Gainsight AI: Improve Customer Connections

Gainsight AI enhances CSM workflows, automating note-taking, summarizing key customer data, and highlighting actionable insights efficiently.
The image showcases the word "GAINSIGHT" in bold, dark blue text against a light blue background. Beneath it, "Powered by Gainsight AI" appears with "ai" in a colorful box, emphasizing its innovative touch.
Watch • 1 min.
Gainsight AI: AI Cheat Sheet

Customer Cheat Sheet quickly summarizes critical customer data, enhancing preparation and responsiveness to evolving customer needs and risks.