What if the fastest path to product-market fit isn’t building more features—it’s deploying engineers to solve customer problems?  

The customer success landscape is about to change dramatically. Kristi Faltorusso reveals the 3 trends that will define CS in 2026 plus, the AI learning…

Every major transformation Yvette Hill has led started the same way: with a moment of panic.

Two of SaaS’s most influential voices just sounded the same alarm: Cassie Young, General Partner at Primary Ventures, and Kyle Poyar, founder of Growth Unhinged,…

Retention has become existential. With fewer new logos to chase, SaaS companies must master upsell, cross-sell, and customer expansion—making the Chief Customer Officer more critical…

How a single underestimated idea—dismissed as “a dumb website”—became the 17-million-member engine behind Salesforce’s retention, adoption, and growth.

Elyce Ladany, Senior Manager, Digital Education at Auditboard, shares how the strongest customer education programs go beyond “training” and create the kind of learning experiences…

Jef Vanlear, CS Ops Manager at TrendMiner, unpacks how adoption becomes a true accelerator when Digital CS, Product, and Customer Success work together instead of…

Jeni Asaba, Head of Community at Jamf, explains what separates thriving communities from quiet ones — and why connection and education often reinforce each other.…

Brad Casemore, Chief Customer Officer at PartsSource, breaks down how leading teams create clarity around outcomes and stay ahead of risks and opportunities. He shares…

How Colin Slade used AI to save 7,000 hours a month and automate 75% of Customer Success work at Cloudbeds.

Why most enterprise AI fails — and how Cat Valverde’s 4-week adoption framework shows that the fix is just 15 minutes a week.

The Biggest GTM Mistake (Spoiler Alert: Stop Chasing CAC!!!)

AI pioneer Jacob Bank shares how Relay.app is making agentic AI accessible—and why within a year, agents will handle nearly every task on your computer.

What if the function you were about to join didn’t really exist yet?

Listen as Erica Kuhl, Gainsight’s EVP and GM of Community, Education, and Product Experience, shares her vision for the evolving role of Digital Customer Success.…

We’re showcasing some of our favorite academies and communities—showing you what separates the good from the great. In this session, we’ll highlight standout examples, common…

Most orgs try to scale with patchwork systems and blurred responsibilities. The result? Burnout, bloated tech stacks, and a lot of finger-pointing. This panel brings…

Tired of AI panels that talk big and show nothing? Same. This interactive session cuts the fluff and brings the receipts. We’re breaking down real-world…

The best product leaders don’t start in product—they start in customer success.

CS leaders reveal how they’re using technology to scale renewals, AI, and customer success for greater retention, adoption, and efficiency.

How Agentic AI Is Replacing Subscription Revenue

How Human-Centric AI Frees CSMs for Strategic Work at BMC

How Disqo Sparked an AI Movement With a Company-Wide Hackathon

The Secret Workflow Letting LeeRon Manage 100 Accounts With a 2-Person Team

Brady Bluhm and Kalpana Krishna Kumar explain how AI is reshaping Customer Success—automating the first 80% of the work—and get tactical and practical in how…

AI is evolving so fast that it’s hard to keep up—sparking both excitement and anxiety about the future of work. Will AI replace jobs, or…

This bonus episode features Nick Mehta reflecting on life after stepping down as Gainsight’s CEO, sharing his plans for rest, learning, writing, and family time,…

In this special episode of [Un]Churned, host Josh Schachter sits down with Gainsight’s outgoing CEO Nick Mehta and his successor, Chuck Ganapathi, to mark a…

Step behind the curtain as we revisit the most electric moments from the Pulse mainstage—from the magic of AI agents to the community’s favorite CS…

AI is evolving from a buzzword to the backbone of effective CS programs. Join AI and CS leaders as they unpack how AI is transforming…

How do you go from one-to-some to one-to-many—without losing the human touch? This panel dives into the systems, data, and mindset needed to deliver high-value…

Go behind the curtain with Gainsight’s own CSMs as they reveal how they’re putting AI to work—today. Hear firsthand how our team is not only…

Have burning questions about goal-setting, team structuring, or integrating CS into your revenue strategy? Join us for a candid discussion with Gainsight’s CCO, Brent Krempges—a…

Strategy is great, but execution wins the game. This session takes a tactical approach to building scalable processes for retention, goal-setting, and driving measurable customer…

Been handed the CS reins but not the instruction manual? This no-fluff panel dives deep into the strategies, challenges, and lessons top leaders have used…