Grant Clark explains how AI agents + humans transform renewals at scale. Discover why the long tail just became profitable & how AINS is reshaping…

Notion’s Outcomes Architecture team explains how they rebuilt customer success around AI, workshops, and shared commercial ownership.

Advantive’s VP of CS on post-merger integration, owning GRR across four lines of business, and the objection-handling agent she built herself.

Bob London on the questions that make CS teams strategic — the board question, the competitor question that beats “would you renew?”, and how to…

Andy Mowat of Whispered reveals why exec roles are never posted, how talent partners work, and the backdoor playbook senior CS & GTM leaders use…

Most SaaS companies think their job is to sell software. Jake Saper thinks the winners of the next decade will sell outcomes instead, and get…

Garrett Marker, CRO of Brex, on scaling one of tech’s fastest-growing sales teams, AI-powered onboarding, and fixing a segment in just eight days.

AI in customer success: how Proofpoint built role-based AI assistants, automated success plans, and a churn early warning system.

Bloomreach’s VP of CS tested 60+ AI tools, then built his own command center in Claude. Here’s what he learned.

Katy Bone went from eating disorder therapist to top Enterprise CSM at Gainsight. Hear her bold pitch, LinkedIn strategy & nonprofit story.

Braze’s VP of Business Systems on AI chaos, vibe coding sprawl, and cutting handoff time by 90% with AI. Real GTM ops advice.

Why are companies still 95% behind on AI? BCG’s Matthew Kropp breaks down adoption barriers, identity threat, and the token-maxing advantage.

AppsFlyer’s Chief AI Officer shares his AI adoption playbook: disable old workflows, force the switch, and why he upsold Gong.

Dell Tech’s CCO and new VP of AI Strategy explain how Claude cut dev time 60% and why they built a brand-new role to unify…

Amanda Moran of Darktrace on rebuilding digital CS for the agentic era, serving 10,000 customers with a team of five, and the in-between playbook.

Yash Tekriwal explains how Clay invented the GTM engineer role, killed its education team, and built a learning ecosystem that sells itself.

Mark Roberge, HubSpot’s founding CRO, explains the science of scaling: how retention defines product-market fit and when to scale your revenue team.

Chris Catania & Erica Kuhl on why community is a strategic advantage rivals can’t copy, plus the Benioff feedback story that changed everything.

Why AI strategy starts with vision, not problems. Brian Evergreen on the reason-tree framework and making customer renewals a no-brainer.

The expedition has begun, but it’s not too late to join us on our journey of discovery. We’re bringing you the boldest moments from the…

Most CS teams are drowning in AI hype, yet starving for results. The teams winning right now have solved the clues to find where AI…

Digital CS isn’t a project you check off. It’s the foundation your entire retention strategy runs on. This panel brings together the practitioners who’ve built…

Your AI tools are only as powerful as the context behind them. With Model Context Protocol (MCP), that context has never been more accessible. In…

Unit4 CCO Jean de Villiers on running CS as a profit center, agentic digital CSMs, cutting mid-touch, and the Challenger Sale. Churn-killing tactics inside.

Jason Dunn built AWS’s developer community to 3,600 members across 110 countries with a Slack channel and a spreadsheet. Learn his community-building playbook.

LinkSquares CCO Kellie Snyder on going fully agentic, building a customer 360 with AI, and rethinking onboarding and retention after a two-year replatform.

Articulate’s CCO Monica Saha explains when to stop fighting churn, why customer education isn’t a cost center, and how PLG teams win with digital and…

AI won’t replace human relationships. It will amplify them. In this episode of UnChurned, Gainsight CEO Chuck Ganapathi shares why he’s optimistic about AI and…

Why Okta bans its CS team from selling. Chael Banks on AI in customer success, value realization, and scaling trust across 20,000 customers.

Fred Reichheld, creator of NPS, reveals why NPS was never built for surveys and how referrals drive 80% of profitable growth.

Adnan Rahman reveals the value realization framework they use at Paycore to retain 35,000 customers covering discovery questions, joint success plans, churn prediction, and AI…

AI is forcing an acceleration decade on everyone. Scott Barker shares survival strategies before it hits you.

Ironclad’s CCO reveals why early AI adoption actually increased churn — and shares the data model and maturity framework his team built to fix it.

Microsoft’s VP of Customer Success reveals the one metric that drives Azure’s CS engine — and why they deploy for free.

Brad Casemore (CCO & CGO, PartSource) on merging CS and growth, AI agents in your RACI, and hitting 99.6% retention.

Diane Wu of Google Cloud Security on how AI is replacing knowledge as the CSM’s edge — and what context-driven customer success looks like in…