Yash Tekriwal explains how Clay invented the GTM engineer role, killed its education team, and built a learning ecosystem that sells itself.

Mark Roberge, HubSpot’s founding CRO, explains the science of scaling: how retention defines product-market fit and when to scale your revenue team.

Chris Catania & Erica Kuhl on why community is a strategic advantage rivals can’t copy, plus the Benioff feedback story that changed everything.

Why AI strategy starts with vision, not problems. Brian Evergreen on the reason-tree framework and making customer renewals a no-brainer.

The expedition has begun, but it’s not too late to join us on our journey of discovery. We’re bringing you the boldest moments from the…

Most CS teams are drowning in AI hype, yet starving for results. The teams winning right now have solved the clues to find where AI…

Digital CS isn’t a project you check off. It’s the foundation your entire retention strategy runs on. This panel brings together the practitioners who’ve built…

Your AI tools are only as powerful as the context behind them. With Model Context Protocol (MCP), that context has never been more accessible. In…

Unit4 CCO Jean de Villiers on running CS as a profit center, agentic digital CSMs, cutting mid-touch, and the Challenger Sale. Churn-killing tactics inside.

Jason Dunn built AWS’s developer community to 3,600 members across 110 countries with a Slack channel and a spreadsheet. Learn his community-building playbook.

LinkSquares CCO Kellie Snyder on going fully agentic, building a customer 360 with AI, and rethinking onboarding and retention after a two-year replatform.

Articulate’s CCO Monica Saha explains when to stop fighting churn, why customer education isn’t a cost center, and how PLG teams win with digital and…

AI won’t replace human relationships. It will amplify them. In this episode of UnChurned, Gainsight CEO Chuck Ganapathi shares why he’s optimistic about AI and…

Why Okta bans its CS team from selling. Chael Banks on AI in customer success, value realization, and scaling trust across 20,000 customers.

Fred Reichheld, creator of NPS, reveals why NPS was never built for surveys and how referrals drive 80% of profitable growth.

Adnan Rahman reveals the value realization framework they use at Paycore to retain 35,000 customers covering discovery questions, joint success plans, churn prediction, and AI…

AI is forcing an acceleration decade on everyone. Scott Barker shares survival strategies before it hits you.

Ironclad’s CCO reveals why early AI adoption actually increased churn — and shares the data model and maturity framework his team built to fix it.

Microsoft’s VP of Customer Success reveals the one metric that drives Azure’s CS engine — and why they deploy for free.

Brad Casemore (CCO & CGO, PartSource) on merging CS and growth, AI agents in your RACI, and hitting 99.6% retention.

Diane Wu of Google Cloud Security on how AI is replacing knowledge as the CSM’s edge — and what context-driven customer success looks like in…

AI answer engines are already deciding which content gets surfaced, cited, and ultimately, ignored. In this level-setting keynote, leading AEO experts break down what’s actually…

Understanding the shift is step one, applying it without overcomplicating everything is step two. In this candid discussion, experienced academy and community leaders unpack what’s…

Members don’t just read your community, AI interprets it. Expert coaching on how threads get surfaced or misquoted, what makes a discussion citation-ready, and how…

If your learning content is just locked in long-form courses or buried behind walls, AI can’t parse it, and customers won’t find it. In this…

Eric Gilpin, President of Go-To-Market at G2, on building the first unified revenue org in a 210K-product marketplace, the AEO bet that paid off massively,…

Replit CRO Ghazi Masood joins Unchurned to share how they scaled from $2M to $150M in revenue, reinvented the CSM role, and are building a…

Cassie Vaughn (monday.com) shares how AI, value measurement, and revenue ownership are reshaping the CSM role.

How does OpenAI drive AI adoption inside enterprises? Christina Meng shares how champion networks help companies scale AI usage and sustain adoption.

How Slido transitioned to digital-first customer success using AI, community, and PLG. Learn how AI now deflects 70% of support tickets.

Darren McKee shares how Customer Success leaders can use LinkedIn and social selling to build stronger relationships, drive retention, and create expansion opportunities. Learn the…

How SAP scales customer success to thousands of customers. Carsten Schütz shares how AI, product data, and human-first CS strategies will define the future of…

Customer Success must prove revenue impact to survive. PowerSchool CCO Manish Chawla explains why AI is table stakes, and execution drives retention.

Supermetrics’ Eleanora White shares their 3-phase Agentic AI strategy for customer success, plus a retention tactic that wins customers back without hurting GRR.

Is community a cost center — or a retention engine? In this episode of Unchurned, Jon Wishart and Brian Oblinger break down how community drives…

Brett Queener explains why 75% of SaaS companies may disappear—and why “judgment” is the last true moat in an AI-driven, agentic world.