Why most enterprise AI fails — and how Cat Valverde’s 4-week adoption framework shows that the fix is just 15 minutes a week.

The Biggest GTM Mistake (Spoiler Alert: Stop Chasing CAC!!!)

AI pioneer Jacob Bank shares how Relay.app is making agentic AI accessible—and why within a year, agents will handle nearly every task on your computer.

What if the function you were about to join didn’t really exist yet?

Listen as Erica Kuhl, Gainsight’s EVP and GM of Community, Education, and Product Experience, shares her vision for the evolving role of Digital Customer Success.…

We’re showcasing some of our favorite academies and communities—showing you what separates the good from the great. In this session, we’ll highlight standout examples, common…

Most orgs try to scale with patchwork systems and blurred responsibilities. The result? Burnout, bloated tech stacks, and a lot of finger-pointing. This panel brings…

Tired of AI panels that talk big and show nothing? Same. This interactive session cuts the fluff and brings the receipts. We’re breaking down real-world…

The best product leaders don’t start in product—they start in customer success.

CS leaders reveal how they’re using technology to scale renewals, AI, and customer success for greater retention, adoption, and efficiency.

How Agentic AI Is Replacing Subscription Revenue

How Human-Centric AI Frees CSMs for Strategic Work at BMC

How Disqo Sparked an AI Movement With a Company-Wide Hackathon

The Secret Workflow Letting LeeRon Manage 100 Accounts With a 2-Person Team

Brady Bluhm and Kalpana Krishna Kumar explain how AI is reshaping Customer Success—automating the first 80% of the work—and get tactical and practical in how…

AI is evolving so fast that it’s hard to keep up—sparking both excitement and anxiety about the future of work. Will AI replace jobs, or…

This bonus episode features Nick Mehta reflecting on life after stepping down as Gainsight’s CEO, sharing his plans for rest, learning, writing, and family time,…

In this special episode of [Un]Churned, host Josh Schachter sits down with Gainsight’s outgoing CEO Nick Mehta and his successor, Chuck Ganapathi, to mark a…

Step behind the curtain as we revisit the most electric moments from the Pulse mainstage—from the magic of AI agents to the community’s favorite CS…

AI is evolving from a buzzword to the backbone of effective CS programs. Join AI and CS leaders as they unpack how AI is transforming…

How do you go from one-to-some to one-to-many—without losing the human touch? This panel dives into the systems, data, and mindset needed to deliver high-value…

Go behind the curtain with Gainsight’s own CSMs as they reveal how they’re putting AI to work—today. Hear firsthand how our team is not only…

Have burning questions about goal-setting, team structuring, or integrating CS into your revenue strategy? Join us for a candid discussion with Gainsight’s CCO, Brent Krempges—a…

Strategy is great, but execution wins the game. This session takes a tactical approach to building scalable processes for retention, goal-setting, and driving measurable customer…

Been handed the CS reins but not the instruction manual? This no-fluff panel dives deep into the strategies, challenges, and lessons top leaders have used…

For some, Customer Success and Sales go together like peanut butter and jelly. For others, it’s like pickles and ice cream—a total mismatch. Whether you’re…

Julian Lindhorst, a Senior CSM at Gainsight who works alongside our Customer Communities clients, discusses his experience as a former Khoros customer. For more information…

Gainsight is available in the Agents & Assistants section of the Slack Marketplace. Discover how Gainsight transforms customer success workflows in Slack. For more information…

2024 has proven that AI is here to stay. And not just stay – AI has set fire to the ‘old ways’ of delivering customer…

Learn how to reclaim your time and amplify your impact with AI strategies every customer facing teammate should explore. Hear how post-sales teams are using…

AI has to drive real results to make an impact and prove its value in post-sales. Hear how leading companies are leveraging AI for measurable…

You might think combining digital tools with human support sounds like a genius plan. But how do we make sure customers aren’t left stranded when…

Explore key factors from understanding customer needs to evaluating your support setup. Get insights to help you make an informed decision about implementing effective self-service…

Scaling up sounds great until you’re drowning in customer requests with no extra hands to help. Learn how to grow your customer success operations without…

Learn more about Staircase AI by Gainsight, or book time with our team to see it in action.