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Customer Story

Drift Leverages the Gainsight Platform to Catalyze a Value-Generating Digital Customer Success Strategy

Using Gainsight CS, PX, and Digital Hub, Drift executed a comprehensive Digital Customer Success strategy that drove holistic value for customers.

4,000
logins
900
event registrations
40%
re-engagement
Region North America
Products
Customer Communities
Customer Success
Product Experience
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Gainsight helps us move the needle on metrics that we think are significant, which we expect to help us drive retention,

Emily McGrath
Director of Customer Experience