Forrester Names Gainsight a Leader
The Forrester Wave™: Customer Success Platforms, Q4 2025
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The role of customer success is no longer just about renewals; it’s about revenue, alignment, and scale. In this Forrester Wave, Gainsight was named a Leader, earning high marks for expansion opportunity identification and operational capabilities, including CRM-embedded widgets that surface opportunity data and enable CS and sales to collaborate on success plans.
For Gainsight, that recognition reflects our work across key areas:
- A clear vision to unify post-sale teams and scale customer success.
- AI agents that support renewals and drive adoption.
- Deep operational capabilities—from surfacing expansion signals to embedding insights directly in CS workflows.
Access the report to see how Gainsight stacks up.
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