The Year-End Academy Reset: Audit, Simplify, & Redesign with AI

You know what needs to change in your customer academy. Turning that vision into custom pages, navigation, and a consistent design can feel out of reach when you don’t know HTML, CSS, or JavaScript.

Cutler Bleecker faced that challenge when redesigning Gainsight University. His approach: use Claude Code to translate plain-language direction into working code, build reusable page templates, and combine AI-assisted testing with human feedback.

In this practical, behind-the-scenes session, Cutler will walk through the process, from auditing a sprawling catalog to building and checking the new experience in Skilljar. He’ll share how he gave Claude the right platform context, asked for paste-ready code, and worked through fixes that didn’t get it right the first time.

This isn’t about letting AI make every decision. It’s about learning how to direct the work while keeping your team in control of the learner experience.

What attendees will walk away with

• Start with the learner journey: Audit your content and map a simpler academy structure before changing the design.
• Give AI the right context: Use Skilljar’s platform rules and your brand guidelines to guide its output.
• Turn plain-language requests into page updates: Describe the outcome you want and ask for complete, paste-ready code blocks.
• Build once, then reuse: Create shared components and page templates for a consistent experience.
• Check the work before launch: Combine AI-assisted QA with hands-on review and recognize when an AI-generated fix hasn’t actually solved the problem.