On-Demand Webinar

Pulse Unplugged 2026

A digital graphic with the text "Virtual Event" and "Pulse Unplugged," where "Unplugged" features a power plug icon. Set against a gradient starry sky and rocket, it highlights CS expansion signals and early expansion for customer success teams.

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Pulse Unplugged brings the most important moments (and amazing speakers) from Pulse 2026 directly to your screen: keynote highlights, expert-led sessions, the conversations that had people talking in the hallways.

This year we went all-in on Retention-as-a-Service, and what that actually means for the intelligence revolution, for customer relationships, for the whole post-sales motion.

Here’s what we know and are delivering at Gainsight: the question around AI has shifted. It’s not build versus buy anymore, it’s build AND buy. The platforms that let you vibe code on top of pre-built apps are the ones winning right now. We handle the plumbing, you build the magic. With teams balancing the digital success motions to secure retention at scale, we know the teams getting there fastest are the ones with actual customer context powering their AI, not just general capability.

If Pulse mapped where all of this is going, consider this your guided tour.

What you’ll take away:

  • It’s not build versus buy. It’s build AND buy.
  • Digital CS isn’t an add-on, it’s your retention engine.
  • Customer context is gold, and MCPs are finally in your hands.