Agentforce MCP Virtual Workshop: Customer Success, Wherever Work Happens
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Agentforce MCP brings Salesforce and Gainsight context together in one place, and this is a technical look at exactly how. For teams working retention, renewal, and expansion, customer context has always lived in two separate systems. Salesforce holds the revenue motion. Gainsight holds the customer relationship. Most agents only ever see one side, so they surface the wrong signal, miss the moment, or do nothing at all.
Agentforce MCP closes that gap by letting an agent pull from both systems at once, so retention and renewal signals show up where the work already happens, not in a dashboard nobody opens.
This session is a hands-on build walkthrough, not a strategy talk. Salesforce’s Lead Partner Solution Engineer, Josh Courtright, and Gainsight’s VP of Product Management, CS and AI, Manu Mittal, and Sr. Product Manager, Brady Bluhm, show exactly how Agentforce MCP is configured, what data moves where, and what it looks like running against real signals.
This webinar covers:
- How Gainsight and Agentforce context work together instead of around each other
- Retention, renewal, and expansion use cases pulled from real accounts
- A framework for picking the right signals before you build the workflow
- A live demo of Agentforce MCP and Slackbot running side by side
- A live Q&A with Manu Mittal, Brady Bluhm, and Josh Courtright taking questions live from attendees