On-Demand Events

With revenue per headcount becoming a top priority, scaling customer success isn’t just a goal—it’s a necessity. Your leadership team is increasing CSM ratios while…

With growing books of business and more on our plates, customer-facing teams are being asked to work faster (and smarter). And AI is proving to…

In this masterclass, you’ll learn about advanced negotiation tactics that CSMs can leverage to drive better customer outcomes and elevate their role in renewal. We’ll…

Keeping up with every conversation in a growing community is tough, and knowing when to jump in with that crucial human touch can be even…

You’ve rolled out your self-serve program and are empowering your customers like never before. Now what? The icing on the cake, of course. We’re talking…

Don’t miss out on an exclusive opportunity to double the ROI of your investment in customer success with insights from two industry leaders – our…

Did you know that 70% of B2B companies are going all-in on customer communities? That’s because online communities have become a powerhouse for driving growth,…

Join Gainsight’s CEO Nick Mehta, President & COO Chuck Ganapathi, and CRO Marilee Bear to hear how Gainsight is reimagining Customer Success with AI during…

Join Digital Success Unplugged to discover the playbook for reducing the load on your CS teams while driving better outcomes without increasing costs. And yes,…

Looking for the perfect recipe to create self-sufficient customers? This session has you covered. Join us to dive into the core ingredients of a self-sufficient…

As AI rapidly evolves, its transformative effect on Customer Success (CS) is increasingly significant. In this webinar, we will explore how AI is reshaping the…

For businesses focused on recurring revenue, growth goes beyond the initial sale. Customer success-driven organizations know they must continuously meet expectations while identifying new opportunities.…

We’ll cover how to leverage data, AI tools, and personalised approaches to navigate challenging conversations, build stronger customer relationships, and close deals more effectively. Whether…

AI has promised us speed and efficiency. And when we can collect customer insights in real-time, via AI-powered sentiment analysis of live conversations, those promises…

Is it time to evolve your Customer Success strategy to meet your business and customers’ even more evolving needs? Absolutely—and the key is to create…

Human-First AI is transforming how we work – from real-time analysis of millions of customer conversations (as they happen), to constant Copilot’s that answer our…

Meet your customers where they are instead of making them come to you. How? By integrating your Customer Education programs into the flow of their lives.…

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. As our AI needs grow, CS professionals are looking for…

In our final entry, learn how human-first AI brings together your teams and your customers. You’ll hear from fellow customers putting Gainsight’s playbook into practice,…

Your customers are the backbone of your organization, but are you harnessing their power effectively? Join us for an engaging webinar to learn how customer…

With a multitude of use cases, core technologies like a CRM or your CSP sometimes require an overhaul to better reflect your current users needs…

Understanding and addressing the real-world outcomes your customers seek from your product is essential for transforming educational content into a strategic tool that drives their…

Join us to explore how AI-driven solutions can enhance customer self-service and satisfaction, rapidly upskill employees from novices to experts, and match customers with their…

Discover how human-first AI can revolutionize your customer-facing teams by eliminating blind spots with AI-powered data analysis and customer summaries, automating repetitive and manual tasks…

Watch our webinar for a practical masterclass that will transform the way you think about self-care, work-life balance and wellbeing. Here’s What You’ll Discover: How…

Get Ready! Gainsight is proud to sponsor Richard Millington’s latest comprehensive course to help you master community management! Over the last 15 years, Richard has…

In this webinar you’ll learn: Learn how automating mundane tasks can increase employee satisfaction and free up time for more meaningful, high-impact work. Understand how…

Between Netflix, Amazon, and Spotify, technology dominates every aspect of our lives. Still, the essence of human interaction remains irreplaceable. So, how can you balance…

The more, the merrier, right? But does that saying still apply when you’re trying to evolve your community and align multiple cross-functional teams to a…

AI can be both exciting, and scary. Often, because we’re not yet sure what AI can do for us, and how to use it in…

Join us as we discuss the second edition of Gainsight’s “The State of AI in Customer Success” report, in partnership with Benchmarkit. We surveyed CS…

Even the best teams get sidetracked by project debt. Learn from Gainsight’s Principal Customer Success Manager, Allison Hunt as she walks through the most efficient…

Oftentimes, we ignore the symptoms in the hopes that things will get better. But it’s also important to to listen to the canaries in the…

In this webinar you’ll learn: How to incorporate genuine empathy into your learning programs and turn every customer interaction into an opportunity to connect and…

Why spend hours building new workflows when you can implement Gainsight’s best practices from our very own CSMs – check out this recent session to…

Learn how you can balance day to day activities as a CSM while working with Sales. Join Archana Narang as she walks through her day-to-day…