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Customer Story
How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success
Rockwell Automation advances its customer success strategy with Gainsight CS, PX and Staircase AI. By combining automation, sentiment analysis, and standardized processes they are able to scale engagement and strengthen customer outcomes.
Get to know Rockwell Automation
| Industry | Technology |
| Size | Enterprise |
| Region | Asia-Pacific, EMEA, Latin America, North America, Oceania |
| Products |   |
When I first started, we were working with a data scientist to connect engagement and churn risk. With Staircase, we can now measure quality of engagements and identify sentiment, accelerating that entire process.
