To our Customer Success and Product professionals in HealthIT and Healthcare communities, we’re so thankful for everything you are doing to keep us all informed, healthy, and safe.
We’ve heard from our partners in telehealth, digital health, connected medical devices, and electronic medical records (EMRs) that the inflow of new customers, users, patients, and product enhancements to support COVID-19 is creating new and unprecedented demands on your business. You and your teams are working around the clock to support our front-line medical professionals and patients during one of our country’s greatest times of need. Indeed, we believe that there is a silver lining to this crisis—namely that the widespread adoption of your technologies will lead to improved patient engagement and access to care, among other cost and quality of care outcomes.
Our Healthcare Practice at Gainsight is here to help you continue to rise to the challenge during this period of uncertainty. Our team brings decades of domain expertise in customer success and HealthIT from roles at Epic, Cerner, hc1, Qgenda, and Forte. We also have experience delivering outcomes to 40 leading healthcare organizations, including:
Digital Care provider Omada Health, leveraged Gainsight to more efficiently onboard new customers, patients and teammates.
Cloud-based EMR provider athenahealth, scaled the reach and impact of their customer-facing team.
Healthcare security solution provider Imprivata influenced $15m in expansion opportunities and achieved a 99.8% retention rate.
We’d love to hear from you. What is the biggest challenge faced by your team today? And what are you seeing within the healthcare industry during the pandemic that gives you hope?
Hayley Jean Farr is the VP of Vertical Solutions and Gainsight’s Healthcare Practice Leader. She joins Gainsight after 7 years in Customer Success at athenahealth, a leading cloud-based provider of EMR, Medical Billing & Patient Engagement Solutions.