Sub-Processors

List of Gainsight Sub-Processors

Last Updated: October 2023

Gainsight, Inc. (“Gainsight,” “Our” or “We”) uses the third-party companies below (each, a “Sub-processor”) to process personal data on behalf of Gainsight’s clients (each, a “Client” and collectively, the “Clients”) in support of the provision of certain Gainsight subscription and professional services subscribed to by a Client (collectively, the “Services”). Gainsight has carried out due diligence on each Sub-processor to ensure that it can provide sufficient guarantees to protect the privacy and security of the data they process on our behalf, including by performing a security review and data protection impact assessment (DPIA).

Gainsight has entered into a written agreement with each Sub-processor that imposes data protection obligations no less protective of personal data than those set out in our agreement with our Clients, and which incorporate the 2021 EU standard contractual clauses. This agreement, among other things, requires the applicable Sub-processor to process personal data only on our documented instructions, to implement appropriate technical and organizational measures to protect the personal data they process on our behalf, and to assist us in meeting our obligations under applicable data privacy laws.

We have also conducted a Transfer Impact Assessment (TIA) where relationships with Sub-processors would result in a cross-border transfer of personal data, and in view of the personal data transferred, the appropriate safeguards implemented by the applicable Sub-processor, as well as the applicable Sub-processor’s practical experience dealing with government access requests, we have concluded that the risk of proceeding with the transfer is low.

Gainsight will also provide its Clients with notice of any new Sub-processors in accordance with and where required by the applicable agreement between Gainsight and the Client. We will make updates to this Sub-processor list via this website.

Third-Party Sub-processors

The list below sets forth the Sub-processors that we currently use to deliver the following Services: Gainsight Customer Success (CS), Gainsight Product Experience (PX), Customer Community (CC) and Customer Education (CE). Please note that the specific Sub-processors that are used to process personal data will depend on which Service the specific Client has subscribed to.

Sub-Processor Purpose Corporate Location Processing Location Contact Gainsight Service
Algolia Data Host for Search Capabilities For Non-EU Inquiries:

301 Howard Street, 3rd Floor

San Francisco, CA 94105

 

For EU Inquiries: 55 Rue d’Amsterdam

75008 Paris, France

 

Germany

Adanech Getachew General Counsel

privacy@algolia.com

CC
Amazon Web Services, Inc. Cloud Service Provider 410 Terry Ave. North

Seattle, WA 98109-5210

U.S.A. and

Germany (CS only)

Steve Schmidt
Chief Information Security Officer Compliance

Support Form (online AWS.amazon.com)

 

CE/CS/CC

Amazon Web Services EMEA SARL Cloud Service Provider Two Park Place, Hatch Street, Dublin 2 Ireland Ireland Steve Schmidt
Chief Information Security Officer Compliance

Support Form (online AWS.amazon.com)

CC
Auth0, Inc. Authentication Platform 10800 NE 8th Street, Suite 700

Bellevue, WA 98004

U.S.A. and Germany Lucy McGrath
Vice President, Privacy privacy@auth0.com
CS/PX
Box, Inc. Content Management and File Sharing 900 Jefferson Avenue

Redwood City, CA 94063

U.S.A. Paul Chapman

Chief Information Officer

dpo@box.com

CS
Datadog, Inc. Application Monitoring 620 8th Ave. 45th Floor

New York, NY 100128

U.S.A. Darlene Cedres

Head of Privacy, Associate

General Counsel

privacy@datadog.com

CE
Fullstory, Inc. User Interface 1745 Peachtree Road NW, Suite G

 

Atlanta, GA 30309

U.S.A. Germain Gabriel

Associate General Counsel, Privacy

privacy@fullstory.com

CE
Functional Software, Inc. (Sentry) Application Monitoring 45 Fremont Street, 8th Floor

San Francisco, CA 94105

U.S.A. Virginia Badenhop

General Counsel

security@sentry.io

CE
Google, LLC Cloud Computing; Back-up Cloud Service Provider;

Web service

1600 Amphitheatre Parkway, Mountain View, CA 94043 U.S.A. and

Germany

Emil Ochotta

Data Privacy Officer

Support@Google.com

PX
Google, LLC Cloud Computing; Back-up Cloud Service Provider;

Data Analytics Provider; Web service

1600 Amphitheatre Parkway, Mountain View, CA 94043 U.S.A. Emil Ochotta

Data Privacy Officer

Support@Google.com

CC
Google Cloud EMEA Limited Back-up Cloud Service Provider Velasco, Clanwilliam Place, Dublin 2, Ireland Netherlands Emil Ochotta

Data Privacy Officer

Support@Google.com

CC
Heap, Inc. Product Analytics 225 Bush Street, Suite 200

San Francisco, CA 94107

U.S.A. David Fullteron

CTO

legal@heap.io

CE
Heroku Cloud-based Development Platform as a Service (PaaS)

Provider

415 Mission Street, 3rd Floor

San Francisco, CA 94105

U.S.A Lindsey Finch

Data Privacy Officer privacy@salesforce.com

CS
IBM Watson Natural Language Processing and Cloud Service Provider 1101 Kitchawan Rd.

Yorktown Heights, NY 10598

U.S.A. Christina Montgomery Chief Privacy Officer

chiefprivacyoffice@ibm.com

CS
Looker Data Sciences, Inc. Analytics 1600 Amphitheatre Parkway

Mountain View, CA 94043

U.S.A Emil Ochotta

Data Privacy Officer

Support@Google.com

CE
Microsoft, Inc. Cloud Service Provider for

Generative Artificial Intelligence features

One Microsoft Way

Redmond, WA 98052

East US, South Central US, West Europe, UK South, and
France Central
Data Protection Officer https://www.microsoft.com/en-

us/concern/privacy

CE/CS/PX
nCloud Integrators, LLC Integration Services 3982 Powell Rd., Suite #36

Powell, OH 43065

U.S.A. Chris Darius

COO

Chris.darius@ncloudintegrators.com

CE/CS/PX/CC
Salesforce.com, Inc. Cloud Service Provider 415 Mission Street, 3rd Floor

San Francisco, CA 94105

U.S.A. and Germany Lindsey Finch

Data Privacy Officer privacy@salesforce.com

CS
Sendgrid, Inc. Email Service Provider 1401 Walnut, Suite 500

Boulder, CO 80302

U.S.A Michael Tognetti

Sr. VP, General Counsel legal@sendgrid.com

CE/CS/PX
Slack Technologies, Inc. IT Support Chat 500 Howard Street

San Francisco, CA 94105

U.S.A Sean Catlett

CSO

dpo@slack.com

CE
Snowflake Data Warehousing 106 East Babcock Street

Bozeman, MT 59715

U.S.A Sunny Bedi

Chief Information & Data Officer

CE
Sumologic, Inc. Log Management and Analytics 350 Main Street

Redwood City, CA 94063

U.S.A. and Germany Glenn Watt

Chief Information Security Officer

privacy@sumologic.com

CS
UiPath (successor in interest to Cloud Elements) iPaaS 3858 Walnut Street, Suite 235

Denver, CO 80205

U.S.A. and Ireland Ed Fuller

Chief Information Security Officer

privacy@uipath.com

CS
Workato, Inc. Workflow and Integration Processing 215 Castro Street, Suite 300

Mountain View, CA 94041

U.S.A. Carter Busse

CIO

privacy@workato.com

CE
Zendesk, Inc. Customer Service Software 989 Market Street

San Francisco, CA 94103

U.S.A. Shanti Ariker

General Counsel

privacy@zendesk.com

CE/CS/CC/PX

Gainsight Group Sub-Processors

In addition to the above Sub-processors, some or all of the below Gainsight affiliates may be involved in the processing of personal data.

Sub-Processor Purpose Corporate Location Processing Location Contact Gainsight Service
Aptrinsic, Ltd. Technical and Customer Support 350 Bay Street, Suite 100

San Francisco, CA 94133

Israel Dave Swarthout, Director

privacy@gainsight.com

PX
Gainsight Software Private Limited (India) Technical and Customer Support DivyaSree Trinity,Plot No 5&6, Sy No 64, 6th Floor Wing A&B, Block-4, Hi-Tech City Layout, Madhapur Hyderabad Hyderabad TG 500081 IN India Anil Chalasani, EVP, Managing Director – India,

privacy@gainsight.com

With a copy to:

Dave Swarthout, DPO

privacy@gainsight.com

CE/CS/PX/CC
Gainsight UK LTD. Technical and Customer Support 3 Waterhouse Square, 138-142 Holborn, London EC1N 2SW

U.K.

England Dave Swarthout, Director

privacy@gainsight.com

CE/CS/PX/CC
inSided B.V. Technical and Customer Support Singel 118A, 1015 AE Amsterdam

The Netherlands

The Netherlands Dave Swarthout, DPO

privacy@insided.com

CC
Northpass, Inc. Technical and Customer Support 350 Bay Street, Suite 100

San Francisco, CA 94133

USA Dave Swarthout, DPO

privacy@gainsight.com

CE
Northpass Sp. z.o.o. Technical and Customer Support Legnicka 48A, 54-202 Wroclaw

Poland

Poland Dave Swarthout, DPO

privacy@gainsight.com

CE