THE BIGGEST EVENT IN CUSTOMER SUCCESS

This is it. The big one. If you work in any post-sales or customer-facing role, you simply can’t afford to miss the definitive global networking and learning conference in Customer Success.

speakers
Aaron Levie - Box
Aaron Levie
Chief Executive Officer, Box
Gretchen Rubin
Author, The Happiness Project
Keith Krach
Chairman, DocuSign
Katie Hingle
Sr. Director of Sales Strategy, Adobe Systems
Christina Kosmowski
Head of Global Customer Success & Services, Slack
Scott Brown
Senior Vice President - Global Virtual Sales & Customer Success, Cisco
Vicki Lin
Head of US & Canada Sales, Stripe
TJ Keitt
Senior Analyst, Forrester Research
Mason Uyeda
Senior Director, EUC Customer Success
Inhi Suh
GM, Collaboration Solutions, IBM
JB Wood
Chief Executive Officer, TSIA
Allison Pickens
Chief Customer Officer, Gainsight
Tracy Young
Chief Executive Officer, PlanGrid
John Liebig
Vice President, Customer Solutions, Illumina
Roli Saxena
VP, Sales and Success, Clever
Manish Goyal
SVP of Revenue and Base Management, Sprint
Byron Deeter
Partner, Bessemer Venture Partners
Nicolle Paradise
Senior Director - Client Experience, ADP
Mike Eberhard
President, Concur
Faruk Muratovic
Partner, Deloitte Consulting
Monica Adractas
Director, Workplace by Facebook
Steve Lucas
CEO, Marketo
Kristina Shen
Principal, Bessemer Venture Partners
Nick Mehta
Chief Executive Officer, Gainsight
Rob Castaneda
Founder & CEO, ServiceRocket
Leyla Seka
EVP AppExchange, Salesforce
Jason Lemkin
Investor & Founder Champion, SaaStr
Catherine Blackmore
GVP Global Customer Success, Oracle Marketing Cloud
Niloy Sanyal
Chief Marketing Officer, GE Digital
Rachel Orston
CEO, UserIQ
Jennifer Tejada
CEO, PagerDuty
Ray Mitra
Global Head of Customer Success and Support, GE Digital (Energy)
Days
3
Sessions
250+
Speakers
150+
Attendees
4,000+

Keynotes

Experience
Beginner
Intermediate
Advanced
Use Case
High Touch
Tech Touch
Channel
Non Software
No CSM Team
Role
Executive
Practitioner
CS Ops
Sales and Marketing

Pulse Academy

SCHEDULE AT A GLANCE

Monday, May 8th

TIME TRACK
9:00 AM - 5:00 PM Pulse Academy 101
9:00 AM - 5:00 PM Admin 100
9:00 AM - 5:00 PM Pulse Academy Leaders

Tuesday, May 9th

Explore the future of Customer Success with visionary keynotes, as well as foundational tracks for those new to our profession.

TIME TRACK WHO SHOULD ATTEND?
9:00 AM - 12:00 PM Opening Keynotes All
1:30 PM - 4:20 PM Evolving the Management of Customer Success Teams Managers of Customer Success Teams (Director, VP+)
1:30 PM - 4:20 PM Customer Success Manager 101 Customer Success Managers
1:30 PM - 4:20 PM The Future of Account Management Account Managers and Team Leads
1:30 PM - 4:20 PM The Future of Technical Account Management (TAMs) Technical Account Managers (TAMs) and Team Leads
1:30 PM - 4:20 PM Gainsight on Gainsight All
1:30 PM - 4:20 PM Success Showcase All
1:30 PM - 4:20 PM Customer Success at the Heart of Moving From On-Premise to the Cloud Hardware, Software, Infrasctruture / IoT Teams
1:30 PM - 4:20 PM Customer Operations Labs Sales / Customer Operations, Gainsight Admins
4:30 PM - 5:05 PM Closing Keynote All

Wednesday, May 10th

Step into advanced Customer Success conversations with never before discussed topics, as well as cross-functional sessions to drive outcomes across the entire lifecycle.

TIME TRACK WHO SHOULD ATTEND?
9:00 AM - 10:10 AM Opening Keynotes All
10:20 AM - 3:30 PM Running an Advanced CSM Playbook Customer Success Managers
10:20 AM - 3:30 PM Advanced Adoption Strategies CSMs, AMs, TAMs and Leaders of CS Teams
10:20 AM - 3:30 PM Advanced Expansion Strategies CSMs, AMs, TAMs and Leaders of CS Teams
10:20 AM - 3:30 PM Advanced Renewals Strategies CSMs, AMs, TAMs and Leaders of CS Teams
10:20 AM - 3:30 PM Gainsight on Gainsight All
10:20 AM - 3:30 PM Success Showcase All
10:20 AM - 3:30 PM The Business of Customer Education Training and Services Leaders
10:20 AM - 3:30 PM Driving User Experience as a Function of Customer Success Product Managers and Leaders of Product Teams
10:20 AM - 3:30 PM Flipping the Funnel: How Marketing Can Influence Customer-Driven Growth Customer Marketers and 1:Many CSMs
10:20 AM - 3:30 PM Customer Operations Labs Sales / Customer Operations, Gainsight Admins
3:30 PM - 5:00 PM Closing Keynotes All

Thursday, May 11th

Learn how technology is transforming Customer Success and how established industries are impacting business performance by driving customer outcomes.

TIME TRACK WHO SHOULD ATTEND?
9:00 AM - 9:35 AM Opening Keynote All
9:45 AM - 4:10 PM CSM Skills Training - Negotiation, Influence, Communications, etc. CSMs, AMs, TAMs and Leaders of CS Teams
9:45 AM - 4:10 PM Gainsight Customer 360 Summit Gainsight Customers Only
9:45 AM - 4:10 PM Discover Gainsight Those Interested in an Introduction to Gainsight
9:45 AM - 4:10 PM Driving Partner Success via the Channel Companies Who Sell Through Partners and the Channel
9:45 AM - 4:10 PM Customer Success and the Internet of Things Hardware, Software, Infrasctruture / IoT Teams
9:45 AM - 4:10 PM Customer Success for Healthcare Teams from Healthcare Companies
9:45 AM - 4:10 PM Customer Success for Media/Telecom Teams from Media / Telecom Companies
9:45 AM - 4:10 PM Customer Success for Financial Services Teams from Financial Services Companies
4:30 PM - 5:00 PM Closing Keynote All
The Customer Success Experience
brought to you by Gainsight and Salesforce CPQ

How many chances in your life will you have to party on the deck of a real WWII aircraft carrier? At least one! When you come to Pulse, you better come prepared to have a good time. Transportation will be provided to and from the Oakland Convention Center.

register

Online registration is now closed. Register on-site any day at the front entrance.

Boce at Pulse

Business Of Customer Education

Customer education is a critical part of customer experience. This truth is amplified in the worlds of software, technology and subscription businesses. Good customer education programs reduce churn, increase adoption and grow revenue.

And yet customer education is often overlooked, under-funded and ignored.

The Business of Customer Education conference set out in 2015 to change that. To shine light on training and services departments, to share ideas, inspire action and create a community of professionals to help elevate customer education to new heights.

Why Attend BOCE?

The Business of Customer Education isn't just a networking event - it's a full-day deep-dive into the world of customer training. The conference is outcomes-driven - you will walk away with action items and specific ideas to leverage customer education in new and profound ways.

Sponsors
Presented By
Titanium
Platinum
Gold
Silver
  • Cisco

Interested in sponsoring Pulse 2017?

Learn more about sponsorships
Pulse Academy Live!

We are proud to present a large selection of Training sessions at Pulse 2017. This year, we will be featuring 5 distinct offerings: Pulse Academy for CSMs, Pulse Academy for Leaders, Gainsight CSM 100, Gainsight Admin 100, and Gainsight Admin 200. No matter your experience level, you can find a training session that will help you take your Customer Success initiative to the next level. Click the link below to learn more about all of our training offerings.

Accommodations
MARRIOTT OAKLAND CITY CENTER
Address
1001 Broadway
Oakland, CA 94607
RELIVE THE MAGIC OF PULSE 2016
  • team-1
    Katie Kortnie

    Phenomenal week at #PulseConf2016 connecting & learning from some of the best #CustomerSuccess.

  • testimonial-1
    Eitan Saban

    Thank you @akennada @nrmehta and team @GainsightHQ for such insightful, empowering & epic #PulseConf2016 see you all next year #gratitude