Retention Revolutionaries: Vonage’s GameChanging Approach to Mitigating Risk Image

Retention Revolutionaries: Vonage’s GameChanging Approach to Mitigating Risk

When you’re in customer success, predicting the future is part of the job description. It’s up to you to know which customers are at risk and proactively mitigate the situation. But getting ahead of churn requires the right data and best practices. Watch Ethan Douglas, Director of Customer Success from Vonage, to see how they use Gainsight to identify churn risks and the steps they take to stop churn in its tracks — mission-critical in today’s business environment.

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