Reduce churn and assess its impact on overall company revenue growth.
Increase customer retention by getting an early warning about customers at-risk of churning.
Drive up-sell and manage renewals by using customer health and adoption information.
Customer Success Leadership
The Customer Success movement was officially launched last Thursday as we welcomed nearly 300 CSM executives to San Francisco for the inaugural
If you’re at all connected with pop culture, or are on some sort of social network, you’ve probably seen the
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At forward-thinking companies, Customer Success is no longer just an organization, it’s an attitude.