Drive Adoption, Expansion, and Renewals at Scale
Customer Success Software and Expertise for B2B Enterprises

4.7 / 5 rating on the AppExchange
  • Seamless Access with Native Salesforce UI
  • Complete Customer View Across Salesforce and External Data
  • Automated Customer Health Scoring

WE ARE THE CUSTOMER SUCCESS COMPANY

The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:

  • Create customer communications at scale with Copilot
  • Proactively demonstrate ROI with Success Plans
  • Drive consistent action with Cockpit and Playbooks
See Product Features

The Difference Maker for Your Business

With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.

Drive revenue

Predict and prevent future churn by cultivating healthy customers.
Learn more

Retain customers

Discover and capitalize on every upsell and cross-sell opportunity.
Learn more

Scale operations

Boost your efficiency to reach more customers with a smaller team.
Learn more


  • Submitted to
    with a 5 of 5 star rating
    [Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
    Lauren Denault
    DemandForce
  • Submitted to
    with a 5 of 5 star rating
    We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
    Greg McGlaughlin
    AppNexus
  • Submitted to
    with a 5 of 5 star rating
    Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
    Heather Hansen
    CareerBuilder
  • Submitted to
    with a 5 of 5 star rating
    We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
    Howard Tarnoff
    Ceridian
  • Submitted to
    with a 5 of 5 star rating
    Great leadership is combined with incredible culture and opportunity. Having worked in software start ups for relatively long time, I can say this is the best job I've ever had.
    Anonymous employee
    Gainsight

SEE HOW GAINSIGHT CAN HELP YOU DRIVE CUSTOMER OUTCOMES

Click the button below to schedule an overview of Gainsight

Schedule A Demo

Subscribe to Customer Success Best Practices in Your Inbox